Mike and I were very satisfied with our recent home-buying experience
I really appreciated your willingness to work around my schedule and spend your evenings doing some preliminary looking during one of my business trips. Likewise, dedicating all your time to us during our house-hunting trip. Even though it made for some long days for you, it made it possible for us to get the maximum accomplished in a very short time.
Not being familiar with the city or local housing market, we particularly appreciated:
- your sound knowledge of the local area including factors that could affect future home values (planned development, proximity to busy streets, landfill, and other possible undesirable features)
- your opinion on how appropriately houses were priced
- your recommendations for local services (lawyers, home inspectors etc.)
Our time in Ottawa was well spent thanks to the focused search results we received regularly, and no time was wasted on visiting houses that weren’t appropriate to our needs/wants.
In our previous home buying experiences we have never had a realtor attend the inspection or see to it that the identified deficiencies were rectified. We are very impressed with this, and it is certainly a big help considering the distance we are at.
Also appreciate the regular follow-up letting us know what we still need to do, and what you have done (documents to lawyers etc.).
Your very professional services, including that of your office staff, were very much appreciated. We hope we will have the opportunity to recommend your services to others.
Anita & Mike
Dear Joan, Luc, Victoria and the rest of the Joan Smith realty Team,
My wife Pat and I would like to thank you most sincerely for the wonderful service you’ve provided us over the past several months. When we came to Ottawa seven years ago your team helped us find our current home. At that time we were extremely impressed with the personal and professional way in which you assisted us, so it seemed only natural that when the time came to move across town we once again seek your assistance. We could not be more pleased with the outcome.
From the moment we began marketing our home, your advice has been invaluable. The analysis of the market you did was meticulously researched and presented in a fashion that made it easy to understand and supported informed decision making. The marketing strategy for our home was first rate and resulted in a sale we are very pleased with in a very difficult market. Pat and I have often marveled at how much more professional the presentation of our home was when compared with others on the market. Your attention to the tiniest detail resulted in a marketing package that showed the home in its best possible light. I wish other realtors spent as much time and effort ensuring that the pictures and descriptions of their listings were as complete and professional as yours.
The support your team has provided us in our search for a new home has also been invaluable. We’ve waffled a bit on our choice of area, but your team’s support has been unwavering. I have really appreciated the accuracy and speed with which you have been able to research adjacent properties and local conditions to assist us in making informed decisions on properties we’ve considered.
One of the things we have appreciated the most is that not only is your team the epitome of professionalism, you manage to pull it off while delivering service in a warm, friendly way. It really is like dealing with family. Buying and selling a home can be an anxious time and it is so nice to be supported by a team that not only provides fantastic advice and service, but does so in a really caring and comfortable way. This will be my 13th move in the last 35 years and I can say without hesitation that your team is the finest I have ever worked with. Keep doing what you’re doing!
Les & Pat
I would like to take this time to thank you and your team for the exceptional job you provided us in selling our home. I will refer you to anyone I know who is posted to Ottawa, all the best in the New Year.
Chris – Recent Military Relocation
Hi Joan, Victoria and Luc,
Martin and I were extremely happy with all of the services we received, from our market evaluation, straight until the sale of our home. The market evaluation was presented in a professional and easy to understand manner, and the materials we were provided were more than sufficient for us to understand where our house stood in comparison to others in the area. We were very pleased with the professional photographer and the resulting photos, along with the ‘virtual tour’ and are confident that these beautiful photos along with your aggressive advertising strategy were instrumental in selling our home so quickly. We really liked the website you created for us to quickly check for feedback after showings, and it was always promptly updated. We were also impressed by the level of advertising our house received in the short time it was on the market.
It was a pleasure to sell our home with all of you, and it was comforting knowing that our home sale depended on such an experienced and competent team. You’ll be hearing from us again to help us find a new home when we make the move back to Ottawa in a few years! We will also be passing your card along to our work colleagues who are also required to relocate periodically as we are.
Thank you again for the great service,
Jena & Martin