Hello Joan & Team,
The keynote to our recent home sale experience with Joan Smith is “TRUST”. We placed our trust in Joan and her capable team to help us and to conduct all aspects of our home sale. That trust was well justified. This was not surprising to us because this was the second time we had trusted Joan to sell one of our homes.
We were presented with a well-researched and thoroughly analyzed market analysis of similar homes in the area to determine a pricing strategy for our home. It was presented in a clear and comprehensive manner that put us in an informed position to decide on when and where to place our product home. All questions were encouraged and completely answered to our satisfaction. At no time was there any pressure placed on us to go in any direction.
Preparing one’s home to present a picture-perfect model can be a trying experience. The Joan Smith team obviously had extensive experience in this process and helped us in every way. Their practical advice on what looked best and where was invaluable. They did a lot of the moving things about and had good hints as to where to hide away unwanted furniture etc.
Marketing and Photography
This area was conducted very professionally. We were always consulted and had final approval on the photo material and the marketing leaflet. The resulting on-line virtual tour was impressive and received favourable comments from friends and associates. The bottom-line result was that we had received two offers within 48 hours of listing including the excellent offer that was finally accepted.
Negotiations and Closing Services
There was a small delay in closing due to lack of an available home inspector for the buyer. However we were kept informed of progress and buyer feedback throughout. A small problem resulting from that inspection was quickly resolved and negotiated through Joan’s team to our satisfaction.
We would not hesitate in recommending Joan Smith and her team to anyone as agent in selling their home. They cushioned a stressful process through their professional, understanding and trustworthy guidance not to mention a friendly personal approach.
Brian & Sheila
Good morning Joan,
Our overall experience with your service has been outstanding. I found the knowledge of Luc on appraisals and market evaluation to be very accurate, having had another professional appraisal carried out to find the appraisal prices were within a couple thousand of each other, giving confidence in your service.
The staging was also excellent as the ideas presented I had not seen done before on any of the multiple house sales we had to endure through DND moves.
The photographer used did excellent professional work and was very courteous, definitely an asset to have for your company.
As far as negotiations and closing Luc was very knowledgeable in the process. I was very impressed with the relentless advertising of the house in media MLS, your site and all the local papers & magazines. Impressive to find that pictures were taken again outside the house when it was sunny the next day as it rained during initial photos. Pictures were also taken again within a few weeks when much snow had disappeared.
I can see why the Joan Smith team are still the top 1% in Ottawa & Canada for the last 45+ years. I would definitely recommend your professional service to anyone looking to list their home knowing they would be getting top notch excellent support & results.
We promised to write to you about our experience with your services.
Frankly, we were thrilled.
• The evaluation was fully agreed and seemed well based.
• The staging was well thought out and respected our needs as well. Our home presented itself well and this was a common comment.
• The marketing and photography were excellent. The advertising was comprehensive and abundant. The photography kept pace with the seasons which was greatly appreciated.
• We particularly appreciated the effort on the closing.
Of particular value was the steady communication. The web site developed for our property was very useful – we could see the activity and always felt fully informed.
Our experience — outstanding and we would be very happy to recommend your services. We have long admired your development and effort over the years as you have become one of the premier realtors.
Again, profound thanks.
Patty & David
Hi Joan and Luc,
Many thanks to you and your team!!
It was due to your expertise – that our house was sold within one week! You just proved – that you are the BEST! It was a wonderful experience working with you. And we enjoyed every bit of it.
Here is what we feel about different aspects –
Market Evaluation – Spot On! You came to us with thorough analysis of recent market and exhaustive comparative data about neighborhood properties – which was explained in simple terms. You helped us in setting realistic expectations.
Staging – Excellent! with your sense of aesthetics transformed looks of our house.
Marketing and Photography – Stunning picture! We fell in love with our house – once again. Feature sheet included every detail we could think of. It was prepared right – the first time.
Negotiations and Closing Skills – Closing was handled very efficiently and smoothly.
We would also like to thank your office staff – very professional and understanding.
We will definitely recommend your name to our friends and family.
Tanuja & Shashank
My husband and I were selling my mother’s house after she moved into a retirement home. It had 45 years’ worth of ‘stuff’ in it and we barely knew where to start or how to go about getting it ready to show. Joan and her team proved invaluable in giving us hints as to de-cluttering techniques. They visited the house a number of times, inspected what we had done, and patiently provided us with more advice as needed. After we did what we could, they expertly re-arranged some furniture, re-positioned wall hangings and got the house in excellent shape for re-sale.
They were extremely professional, always ready to answer our questions and getting back to us quickly and efficiently. A number of issues arose during the process and, once again, Joan and her team were there to smooth things out and ensure a positive outcome. We have no hesitation recommending Joan’s services and will most definitely be calling her when it is time to downsize and sell our own home.
Dear Joan, Victoria and Luc:
Your market evaluation was higher than I had expected, and spot on, as my house sold in 30 days for the full asking price. Your staging skills were excellent, as all my feedback noted that the home showed beautifully. Your marketing strategy was obviously superior, as demonstrated by the number of showings we had in 30 days (25+). And finally the excitement at the end when a second offer arrived, and we closed the deal, with all parties happy at the final outcome.
The whole process was stress-free knowing you were with me each step of the way. Your office staff were very polite and helpful, and always attentive.
Thank you all,