Buyers

We want to thank you and the team, especially Luc, for the work put into helping us purchase our new home. We have finally begun moving in and absolutely love the property. Luc was always very professional and well prepared when we spoke and visited the property. I will be happy to recommend your team to anyone I know whom will be selling or purchasing a home.

Tyler & Stephanie

Joan, Victoria and Luc, Your service was excellent for everything! I am 100% satisfied. Thanks a lot!

Un Yong & Young Kyung

Thank you Joan and to your team for selling our house as quickly as it has gone. The advice you provided was spot on and while it was an enormous amount of work in a short time, we’re pleased with the outcome.

Shane & Laura

My husband and I have bought and sold several properties over the years with the help of Joan Smith. Our grown children are now also using Joan Smith. We have always received excellent personal service, helpful advice and good results so, naturally, we contacted Joan again when we recently decided to downsize. We received two offers within four days of listing our home and accepted one of those offers which was over the asking price. Joan also helped us find our next home guiding us through the process. We have always recommended Joan Smith to others and will certainly continue to do so. Carol & Alan

Carol & Alan

Hello Victoria/Joan, Buying a home in Ottawa is quite an adventure. I am very glad that my realtor from Windsor recommended you. I felt that Victoria did a great job of providing me with a wide spectrum of homes to view, enabling me to better understand the market and how to value the various properties. The home search web tool provided me with time to preview and shortlist properties of interest, a very helpful feature for someone like me who is buying from out of town. Victoria was always prompt at arranging home viewings and provided informed feedback on all aspects of the property in question. She would promptly respond to any text, email or call that I placed in regard to potential properties of interest. I felt confident when making the offer on the chosen property that I was bidding reasonably, and was relieved when I successfully acquired my home of choice in this competitive Ottawa market. I think some of that success had to do with the good advice that Victoria provided regarding what to include in the negotiations and who to use when fulfilling the conditions. Victoria even kept that home inspector on his toes! I would strongly recommend your agency to anyone who is looking for a home in Ottawa. I can’t imagine receiving better service. Thanks!

Michael

Joan, In general we are quite happy with your service. Luc is very professional and also knowledgeable. Not only knowing well the neighborhood, he even knows each builder of the houses we have viewed. During the visit he would give us floor plans and point out all important details that we may neglect but on the other hand, give us space on our own judgement as well. His response to our follow up questions were prompt and clear. During our negotiation with seller's agent, he also gave us some important advice base on his good knowledge in order for us to secure the deal. We are glad to become neighbors with Luc and we are looking forward to have more connections with him and of course with your team in the future. Thanks, Wilber

Wilber

Hi Joan and Victoria, I would like to take this opportunity to thank you for all your hard work and professional help during my house hunting. It was a long journey but we have a happy ending. I will recommend you if any of my friends needs a realtor agent in the future. Thank you again and all the best!

Frank

Hi Victoria, We would like to thank you for your tireless support throughout our house hunting process. Your professionalism and patience are truly appreciable. We are so happy about our decision to choose you as our realtor. Again, from the bottom of our heart Santo and I want to thank you for all your help and effort in our house purchase. We would definitely recommend you to anyone who need a realtor service. Great service like your is not easily found! Most importantly, you are always welcome to our home anytime!!

Jesmy & Santo

My husband and I were looking for a house to move our family from Montreal to Ottawa. This search was very time sensitive to us because we had to move out from our house in Montreal by a certain date. We were extremely lucky to find this house that was vacant and fitted our needs. Due to bad experience from the past, we did not want to have a realtor looking for our new house. Luc was an agent on the sellers’ side and this is how we met him. Working with Luc changed our perception about realtors for better. He is one of the members of Joan Smith’s family business and this is an advantage for either a seller or a buyer to have a few people looking after your needs at the same cost. The service we received from Luc was quick and genuine. We know that he was acting in best interests of his clients, but we felt very relieved and secure since no one was pushing us to make our decision about this purchase and all our questions were answered. We would highly recommend this real estate agency!

Irina & Eduard

We enjoyed working with you and the team as well, thank you! You helped us search within our budget and in our target areas. You used our feedback to further refine our search. Professional and honest from start to finish. As first time buyers you guided us through the negotiation process and gave us feedback about the offers and counter offers. While the closing process is ongoing, we are very happy with the level of service we’ve received from Victoria and the team to help make this house our home.

Mike & Seema

We would like to thank you for your tireless support throughout our house hunting process. Your professionalism and patience are truly appreciable. We are so happy about our decision to choose you as our realtor. Again, from the bottom of our heart Santo and I want to thank you for all your help and effort in our house purchase. We would definitely recommend you to anyone who need a realtor service. Great service like your is not easily found! Most importantly, you are always welcome to our home anytime!!

Jesmy & Santo

We immensely enjoyed working with Victoria and would highly recommend her services to others. She was very professional and very informative and made us feel very confident and at ease when making the decision to purchase our home. As nail-biting as the negotiations can be. She was very patient, even when showing all seven of us around! Victoria was a pleasure to work with and we look forward to perhaps someday working with her again.

Lisa

It was a pleasure dealing with you and everyone at your team. I would like to thank you for your service and search efforts. You offered the perfect combination of professional skills, expertise and warm attention. You understood the sense of urgency and my family requirements as if I were the only client. I felt really supported in the middle of a difficult search within an atypical market. Your kind and attentive attention transformed a stressful moment into a constructive business experience. In a couple of years, I am sure I will contact you again for the next move, in the mean time I will recommend your business knowledge and support to my friends and family.

Rachel & Family

The congratulations goes to all of you! Nancy and I are both enormously appreciative of the exceptionally good communication and service you have all provided to us. We can say that you never left us in the lurch or feeling out of touch. The marketing programs, from start to finish, far exceeded our expectations. More to the point, we have grown to deeply respect your business skills and consider your expertise to be second to none in the country. Thank you from the bottoms of our hearts.