Testimonials

Hi Joan,

We are 100% satisfied with the service we have received. We tried to sell our house in the second half of November. It took only eight days to have a contract. We could not hope for a better outcome.

On the other hand, it took us about a month to choose which real estate agent we should be working with. We had talked to four of the best real estate agents in Ottawa. Joan’s appraisal of our house value was not the highest but we still wanted to work with her, based on her experience in Kanata, specifically on our street and also her warm personality combined with her upright professionalism. We could tell that she obviously liked being a real estate agent and it showed in her manner of talking about the house. She reminded us the experienced maternity nurses who deliver many babies in a day but act as if she is in the hospital to deliver this singe baby who is so very special to his/her parents. And she can do the same for every baby she delivers day after day.

Joan paid great attention to detail during the staging of our house, overseeing individual changes. I believe my wife is one of those most creative and artistic persons there is and Joan obviously gained her trust from day one, which made communication very easy and unstrained between them. That alone made a difference in my wife’s stress full day showing the house, keeping the house presentable while packing at the same time. Joan took every little lead with outmost attention. There was no lead too small for Joan. She gave the impression as if all day she was working on finding a new potential buyer and new angle to present the property. When a potential buyer inquired about the property whether or not it is suitable for a pool, the same day, Joan asked for the backyard improvement plans and made photocopies available to potential buyers.

She spoke slowly and deliberately and what she said came to pass every time, that alone was reassuring while trying to find our feet in the sudden move we have found ourselves in. Once I faced a major hurdle during the process, I found out about it in the evening. I parked my car in the drive way before entering the house afraid that my face would depress the whole family. While still in the car, not knowing what to do, I called Joan. She assured me that this will be taken care of and she would find out what our options are the first thing in the morning. By tomorrow noon, the issue was resolved. She was key to finding the right people to talk with to find the answers.

To sum it up really, the way I feel about the whole selling our house experience is that, as in every line of work, there are those people that are winners. They simply win. And you really need to do your homework and find those people and work with them. That is all you need to do to win yourself.

Nuri & Turkan

Hi Joan & Luc,

I am very pleased with everything you did. So happy I hired you again.

Thank you,
Cindy

Mrs. Joan Smith & Family,

We would like to express our sincere appreciation for the outstanding services you rendered with great professionalism.

Your absolute devotion, regardless of working hours or efforts required, has surpassed all the results we expected with your support.

From every step of the contract, you have been of great help in explaining how it works, how to adjust with negative feedbacks to move forward and always provide us answers in a timely manner.

It was a pleasure doing business with your team, we have learned a great deal from your experiences. We are happy to recommend your services to our friends and family in the future!

Sincerely,

Duc & Tu

Dear Joan,

We would like to say thank you again for your help during selling our condo. We couldn’t have done it without your team. Your expert advice and quick response were greatly appreciated.

Best regards,

Afshan & Azine

Hi Victoria,

We would like to thank you for your tireless support throughout our house hunting process. Your professionalism and patience are truly appreciable. We are so happy about our decision to choose you as our realtor.

Again, from the bottom of our heart Santo and I want to thank you for all your help and effort in our house purchase. We would definitely recommend you to anyone who need a realtor service. Great service like your is not easily found!

Most importantly, you are always welcome to our home anytime!!

Sincerely,
Jesmy & Santo

Hello Joan & Team,

• General•

The keynote to our recent home sale experience with Joan Smith is “TRUST”. We placed our trust in Joan and her capable team to help us and to conduct all aspects of our home sale. That trust was well justified. This was not surprising to us because this was the second time we had trusted Joan to sell one of our homes.  

• Market Evaluation•

We were presented with a well-researched and thoroughly analyzed market analysis of similar homes in the area to determine a pricing strategy for our home. It was presented in a clear and comprehensive manner that put us in an informed position to decide on when and where to place our product home. All questions were encouraged and completely answered to our satisfaction. At no time was there any pressure placed on us to go in any direction.

• Staging•

Preparing one’s home to present a picture-perfect model can be a trying experience. The Joan Smith team obviously had extensive experience in this process and helped us in every way. Their practical advice on what looked best and where was invaluable.  They did a lot of the moving things about and had good hints as to where to hide away unwanted furniture etc.

• Marketing and Photography•

This area was conducted very professionally. We were always consulted and had final approval on the photo material and the marketing leaflet. The resulting on-line virtual tour was impressive and received favourable comments from friends and associates.  The bottom-line result was that we had received two offers within 48 hours of listing including the excellent offer that was finally accepted.

• Negotiations and Closing Services•

There was a small delay in closing due to lack of an available home inspector for the buyer. However we were kept informed of progress and buyer feedback throughout. A small problem resulting from that inspection was quickly resolved and negotiated through Joan’s team to our satisfaction.

• Conclusion•

We would not hesitate in recommending Joan Smith and her team to anyone as agent in selling their home. They cushioned a stressful process through their professional, understanding and trustworthy guidance not to mention a friendly personal  approach.

Brian & Sheila

Hi Joan,

I wanted to take the time to thank you and Luc.

Overall, we are very satisfied! You provided us with the market pricing guidance we needed and we are thrilled that we had 2 offers in less than 24 hours on MLS.

I think that the staging and pictures were great and we got more for our home than we expected!

Your team is professional and has incredible experience. Thanks for everything!

Sincerely,

Denise & Nick

Hi Joan and Victoria,

I would like to take this opportunity to thank you for all your hard work and professional help during my house hunting. It was a long journey but we have a happy ending.
I will recommend you if any of my friends needs a realtor agent in the future.

Thank you again and all the best!

Frank

Hi Joan, Victoria and Luc,

Thank you so much for everything! I’m still in shock that you managed to market, stage and sell my home in less than a week and for a sale price that far exceeded even my most ambitious expectations. I’ve shared this with my family, friends and colleagues, and pretty much everyone had the same response: “WHAT??? That’s unbelievable!!!”. Working with you and your team to sell my house was hands down the best decision I’ve ever made. Thanks again!

Naveen

Hi Joan, Victoria and Luc,

The congratulations goes to all of you! Nancy and I are both enormously appreciative of the exceptionally good communication and service you have all provided to us.

We can say that you never left us in the lurch or feeling out of touch. The marketing programs, from start to finish, far exceeded our expectations.

More to the point, we have grown to deeply respect your business skills and consider your expertise to be second to none in the country.

Thank you from the bottoms of our hearts.

Sincerely,
Nancy & Mark

Hi Joan,

When we made the decision to sell our home, we had also decided that we would meet with more than one realtor before making a final decision with whom we would list. After meeting with Joan Smith, there was no question as to why she was our preferred choice. The key service that she provides vs. other realtors is the market evaluation of your home. It is a well-defined process, on top of which she is an accredited appraiser, and we were able to understand how she arrived at the final market value vs. the other realtors using simply what the neighbors had listed.

She also uses a number of marketing tools that are tried and true, not to mention the expansive network of clientele she has developed over her career, and her specialized knowledge of the Kanata market/area.
When the day came for pictures, Joan and her team were there to finesse the final home staging; the quality of the pictures along with the supplemental write-up highlighted the best features of our home.

During the negotiations and closing services, we can say that Joan is indeed a professional and we felt that our interests were kept at the forefront throughout the process.

I would fully endorse Joan and her team; their process, professionalism, their overall understanding of the market and that this is your biggest investment, is beyond what I have ever experienced and would be hard to top.

Sincerely,
Tricia & Quentin

To the Joan Smith Real Estate Team (Joan, Victoria and Luc)

We were looking for a realtor who was local, experienced and knew how to sell Kanata. Our first phone call was made to the Joan Smith Real Estate team and after a quick chat with Victoria to ask a few questions on their services, we set a meeting date, feeling this was the only call we would need to make. After that first meeting, we knew we had made a great choice. We did not just meet with a single realtor, we met with the entire team. We found it so easy to work with them.

Joan provided us with a detailed market evaluation that was visual, meaningful and based on current information. She made it easy for us to compare our home against others that sold in the area and we could see the best listing price range that would ensure we were getting fair market value and would attract the largest number of buyers.

Added to this was the collaboration by the team in staging and getting the best photo shots that would present our home in the best light, sure to attract buyers. And this was not simply a couple of select photos, they prepared a large array of additional photos and multimedia shots, including 360 views, throughout the house that were also posted to attract buyers.

This team was aggressive in marketing our home right from the very start, with Luc taking early photos for advertisements and real estate magazines. These efforts really showed. Our home had a major flurry of activity with several viewings on the very first day and then that is all it took. In less than 24 hours we had multiple offers to review. What a great problem to have.

This entire team answered any questions we asked. Even in the moments we most needed it, Joan was there to take our calls and provided valuable counsel and advice when asked. Her experience and guidance was solid. This entire team diligently worked away until the “Sold” sign went up.

Highly recommended,
Leslie & Larry

Good morning Joan,

Our overall experience with your service has been outstanding. I found the knowledge of Luc on appraisals and market evaluation to be very accurate, having had another professional appraisal carried out to find the appraisal prices were within a couple thousand of each other, giving confidence in your service.

The staging was also excellent as the ideas presented I had not seen done before on any of the multiple house sales we had to endure through DND moves.

The photographer used did excellent professional work and was very courteous, definitely an asset to have for your company.

As far as negotiations and closing Luc was very knowledgeable in the process. I was very impressed with the relentless advertising of the house in media MLS, your site and all the local papers & magazines. Impressive to find that pictures were taken again outside the house when it was sunny the next day as it rained during initial photos. Pictures were also taken again within a few weeks when much snow had disappeared.

I can see why the Joan Smith team are still the top 1% in Ottawa & Canada for the last 45+ years. I would definitely recommend your professional service to anyone looking to list their home knowing they would be getting top notch excellent support & results.

Stanley

Dear Joan & Victoria,

It was a pleasure dealing with you and everyone at your team. I would like to thank you for your service and search efforts.
You offered the perfect combination of professional skills, expertise and warm attention.

You understood the sense of urgency and my family requirements as if I were the only client. I felt really supported in the middle of a difficult search within an atypical market.

Your kind and attentive attention transformed a stressful moment into a constructive business experience.

In a couple of years, I am sure I will contact you again for the next move, in the mean time I will recommend your business knowledge and support to my friends and family.

Again, many thanks,
Rachel & Family

Dear Joan,

We promised to write to you about our experience with your services.
Frankly, we were thrilled.
• The evaluation was fully agreed and seemed well based.
• The staging was well thought out and respected our needs as well. Our home presented itself well and this was a common comment.
• The marketing and photography were excellent. The advertising was comprehensive and abundant. The photography kept pace with the seasons which was greatly appreciated.
• We particularly appreciated the effort on the closing.

Of particular value was the steady communication. The web site developed for our property was very useful – we could see the activity and always felt fully informed.

Our experience — outstanding and we would be very happy to recommend your services. We have long admired your development and effort over the years as you have become one of the premier realtors.

Again, profound thanks.

Patty & David

Dear Joan & Staff,

I was pleased & thank you with your kind and knowledgeable attentiveness during the sale of my house and everything you did for the sale.  Thank you also to your sympathetic staff.  

Sincerely, 

Yura

Good morning Joan,

I wanted to take this opportunity to formally thank you and your team on the sale of my home.

I want you to know that I felt confident throughout our interactions and I felt that you and your team always had my best interest in mind. The Team (both office and sales) was professional, efficient and easy to work with. As you know this was a difficult decision for me and I greatly appreciate that in our early discussions you did not pressure me for your business but rather waited until I was ready to sell and then proceeded according to my wishes. You kept me informed in a timely fashion through the whole process despite our differing time zones and geographical locations. Thank you so much for everything…it was wonderful to have you by my side during this significant change in my life.

Kindest regards,

Kathy

Hello Victoria & Joan,
We enjoyed working with you and the team as well, thank you!

You helped us search within our budget and in our target areas. You used our feedback to further refine our search. Professional and honest from start to finish.
As first time buyers you guided us through the negotiation process and gave us feedback about the offers and counter offers.

While the closing process is ongoing, we are very happy with the level of service we’ve received from Victoria and the team to help make this house our home.

Thanks again,
Mike & Seema

Joan:

It was a pleasure working with you and your team during the recent sale of our home.
It was amazing that it sold on the first day of showings which we think indicate that it was priced right for the market and this area. The fact that we upgraded the house in many areas proves the value of renovations whether large or small and allowed the house to be listed with minimal staging.
In view of the fact that the house sold in the very early stages of the listing there wasn’t a lot of marketing involved but obviously enough to attract the right buyers. The photos taken by Luc last fall and the ones taken by your photographer in preparation for the listing when there was still snow were excellent in depicting the property as it looks in full bloom and in the winter as well. The negotiations went very smoothly with only financing as a condition and you being able to secure a price suitable to us.
Thank you,
Paul & Barbara

Good afternoon Joan,

Thank you very much for the sell of our home. David and I were very happy working with you, Victoria and Luc. Everyone was very nice, helpful and very knowledgeable.

We were happy with the evaluation you did on our home. We came up with an evaluation on our own but with your expertise you did a VERY thorough evaluation. Even if your evaluation was lower than what we initially thought of, you did your homework and provided everything to back up your evaluation and you were totally right.

In regards to the staging we had our house staged beforehand but you did provide us with some suggestions that worked out very nicely.

Marketing and photography. We did see our home advertised in the local newspapers, online, etc. Phototography was very nicely done.

Negotiations and closing services. This was our first time selling a house so it was very stressful for us but with your help it went smoothly. What we liked was your experience and not being scared or afraid to ask for more and negotiate for something you thought and knew was fair. We were confident when you told us we should go a certain way, you knew what you were doing, and that you come across this many times before.

I would recommend you and the rest of your wonderful office to anyone selling or looking for a home.

Hope that our paths cross some other time.

We are enjoying our new home in Beaverbrook.
Go SENS Go!!!

Thank you very much,
Carmen & David

Hello Victoria,

We would like to take this opportunity to thank you for everything you did to make our home selling experience so painless and positive.

As you know, Bob and I have lived in our current home for over 40 years and therefore had no experience in selling a home. You immediately took away all our worries regarding the process. Your professionalism and experience was evident in every step of the process – from evaluating our home, staging, marketing it and negotiating and closing the sale, we knew we were in good hands.

The photos and information on the website were extremely professional and highlighted the features of our home. In fact, they were so good, we started to question is we should actually move.
We are still in awe regarding how quickly you sold our home and how easy you made the unfamiliar process for us. We are now looking forward to our move to our new home and you can be assured that if we ever consider selling again, we will definitely engage you to sell our home. We will not hesitate to recommend you to family and friends.

Thanks again for making our experience so positive!

Regards,

Diane & Bob

Hi Joan,

Thank you very much, and we greatly appreciated you and your team’s support throughout the buying process!

Please do thank Luc and Victoria as well for their tireless efforts in support the deal.

Thanks,
Sobia & Ghufran

Hi Joan, Victoria & Luc;

Glenn and I would like to take this opportunity to thank you all for your professionalism, courtesy and expertise during the selling process. It was a pleasure dealing with everyone of you. As you know, Joan, we have dealt with you before, and you have never let us down. We have no hesitation in using you firm again in the future.

Our heartfelt appreciation to everyone.

Marianne & Glenn

Hi Joan and Luc,

 Many thanks to you and your team!! 

 It was due to your expertise  – that our house was sold within one week! You just proved – that you are the BEST!  It was a wonderful experience working with you. And we enjoyed every bit of it.

 Here is what we feel about different aspects – 

 Market Evaluation – Spot On! You came to us with thorough analysis of recent market and exhaustive comparative data about neighborhood properties – which was explained in simple terms. You helped us in setting realistic expectations.

 Staging – Excellent! with your sense of aesthetics transformed looks of our house. 

 Marketing and Photography – Stunning picture! We fell in love with our house – once again. Feature sheet included every detail we could think of. It was prepared right – the first time.

 Negotiations and Closing Skills – Closing was handled very efficiently and smoothly.

 We would also like to thank your office staff – very professional and understanding.

 We will definitely recommend your name to our friends and family.

Best Regards,

 Tanuja & Shashank

Dear Victoria,

Susan and I had a great experience with you in every respect. You were acting with our best interest in mind and that was very obvious to us. We would have no hesitation recommending you to anyone.

Peter & Susan

Hello Joan,

I just wanted to take this opportunity to thank you and your team for all your efforts to sell this home. It was a pleasure to deal with a dedicated and professional group of people.

Sincerely,
Elizabeth

Hi Joan & Victoria!

We knew from our initial phone call to your office that Joan Smith and her Team were the Realtor’s to sell our home.  We had such confidence knowing that we would be guided down the right path to get our home sold for a good price and in a timely fashion… all of this came true!  The numerous photos that were taken and the detailed feature sheet really showed off our home!  You never ran out of patience with our numerous questions… we were always treated with the utmost respect.  Negotiations were handled in a very professional manner.

We highly recommend Joan Smith and her Team… you are, without a doubt, the best!

Thank you so much!

Sincerely,

Doug & Cairine

Dear Joan, Victoria & Luc,

We would like to thank you for your service and help that you and your team have provided. True to your advertisement, your professionalism and effectiveness of doing business is amazingly efficient. The market evaluation was done in detail and it was very well presented and explained. It was a pleasure to see you as a team during the staging and preparation of the house for sale. The photographs and slide show of the house were absolutely delightful and presentation was superb which we believe made the house more beautiful and appealing than reality. And the most important aspect during the negotiations process, was that we did not feel any pressure from you and your recommendations were helpful and valuable.

Again, we thank you for your excellent service and the quick turnaround. We look forward to doing business again in the future and will definitely recommend you to friends and colleagues.

Best regards,
Gabriel & Anca

Hi Joan,

My husband and I were selling my mother’s house after she moved into a retirement home. It had 45 years’ worth of ‘stuff’ in it and we barely knew where to start or how to go about getting it ready to show. Joan and her team proved invaluable in giving us hints as to de-cluttering techniques. They visited the house a number of times, inspected what we had done, and patiently provided us with more advice as needed. After we did what we could, they expertly re-arranged some furniture, re-positioned wall hangings and got the house in excellent shape for re-sale.

They were extremely professional, always ready to answer our questions and getting back to us quickly and efficiently. A number of issues arose during the process and, once again, Joan and her team were there to smooth things out and ensure a positive outcome. We have no hesitation recommending Joan’s services and will most definitely be calling her when it is time to downsize and sell our own home.

Anna

Good morning,  

It was a pleasure working with you, very friendly and professional.  

I was happy with all services provided, the pictures were beautiful. 

I loved having a website where I could keep up to date on where the house was being advertised and I particularly liked being able to see the feedback from the showings. 

It was overall a very positive experience.  

Thank you for everything you did!  

Lianne

Thank you Joan and the team for all your hard work. 

Tom & Irene

Hi Joan,

Dennis and I are very pleased with the way that you and your team were very professional and knowledgeable.

Staging of our home surely helped with the sale of our home.

We are very happy that everything you and the team have done in a little more than a month to put that SOLD Sign on our lawn.

We would not hesitate in recommending you to our friends/neighbors .

All of you did an awesome job!!!

We hope the new owners will be have the memories and happiness we had.

Thanks again for everything you and your team did to sell our home.

Cathy & Dennis

The first time I met Luc was during an open house he hosted. He wasn’t pushy or overwhelmingly chatty and he respected my sense of privacy and I sincerely appreciate that. After two weeks I contacted him and started my house hunt journey. I will cut down to the chase to tell you why I feel lucky to have met Luc.
1) I never for once felt that he just wanted to make a sale and close a deal.
2) He is very knowledgeable with regards to house structure and garden leveling.
3) He is very generous in sharing his knowledge with his clients. Often he brought certain things to my attention that I wasn’t aware off.
4) Every time I went out with him I felt that I am going out with a loyal friend or family member who is 100% looking on my side. I never doubted him.
5) Once he figures out what you exactly want, he will be on the lookout. The minute he finds what you want, you will get that urgent call “there is something you have to see today!” And there is 90% chance that you will like what he found and make your move.
6) He is fun to go out with for viewing and he never cancels viewing appointments regardless of weather condition.
7) He is very dedicated and committed to his work. He is a professional and highly organized.

If I had to do it all over again, I would still choose Luc. The entire process went seamlessly due to the entire package Luc brings with him. On behalf of my family, thank you very much for helping us find our dream home. We sincerely appreciate your help.

Best regards,
Diar & Family

Thank you Joan, Victoria, and Luc for all you did in helping us sell our house.

 

Joan, we didn’t even consider using another Real Estate Agent from our initial meeting with you and until that “Sold” sign appeared. After all it was you who sold us our house some 30+ years ago.

We were very pleased with the professional marketing and advertising you and your team prepared and continued with, throughout the process. We were also impressed with your continued love of the business and commitment, after all these years. It was such a pleasure to see this first hand. You were always available and enthusiastic.

You also have an excellent feel for the house marketplace due to your many years of experience and up to date assessment of houses in the various parts of our city.

We strongly recommend “The Joan Smith Real Estate Family”.

 

Al & Lynn

Good Morning Luc,

Selling a home is an emotional thing. Luc and Joan’s team understand that and in fact took my emotional attachment to my home, put into pictures and words that captured it perfectly. I could talk for hours about my home. Luc summed it all up with a collection of excellent photos and brief description.

Every step of the way I knew that I had Luc and Joan’s team in my corner. Their experience and knowledge brokered a sale that I am very happy with.

I thank Luc and Joan’s team for their experience knowledge and understanding of not only the business but the client as well.

Bruce

Working with Luc was a pleasure from start to finish. His method for pricing the home was precise and logical and we therefore had A LOT of showings right away. When it came time to negotiate, which did not take long, Luc was in touch with us constantly giving us his experienced thoughts and advice. He was patient with us while we were deciding and it was obvious he really cares about his clients’ comfort and well-being. He is a true professional and a great guy and we were extremely lucky to have him working to sell our home.

Brian

Hi Joan, Victoria and Luc,  

We cannot thank you enough for helping us with the sale of our home.  Right from our first meeting with Joan and Victoria we knew that you were the agents for us.  Right from walking us through the appraisal process, advising us on what should be done to get the home ready for sale, hanging pictures, your marketing strategies and putting the sale sign on the front lawn, your team was amazing!   

Our home sold in less than 3 weeks and we couldn’t have done it without your expertise, humour and patience with all our questions.  We never once felt pressured which we really appreciated as selling our home after 26 years was emotional for us.  We will and have been promoting your team for anyone who is looking to sell or buy their home with the best real estate team in Kanata!!    

Our heartfelt thanks,  

Jay & Wendy

Dear Joan, Victoria and Luc,

You were the third realtors we met with and the most professional. Your market evaluation was incredibly detailed and higher than we expected. We immediately felt at ease with your team. Your staging really helped show off our house. The marketing was very thorough with great feature sheets, professional photographs, videos and the virtual tour. We really liked the activity tracking webpage you set up for us so we could easily get feedback from all the showings. 

You managed to sell our house in two weeks for 98% of the asking price. We were really impressed with your entire team. It was a real pleasure working with you and we highly recommend the Joan Smith Real Estate Team!

Warm regards, 

Phil & Guylaine

Dear Joan, Victoria and Luc:

Your market evaluation was higher than I had expected, and spot on, as my house sold in 30 days for the full asking price. Your staging skills were excellent, as all my feedback noted that the home showed beautifully. Your marketing strategy was obviously superior, as demonstrated by the number of showings we had in 30 days (25+). And finally the excitement at the end when a second offer arrived, and we closed the deal, with all parties happy at the final outcome.

The whole process was stress-free knowing you were with me each step of the way.  Your office staff were very polite and  helpful, and always attentive. 

Thank you all, 

Carolyn

Dear Joan,

From when we first met with you to discuss the selling our home we felt that we were working with a knowledgeable professional. You proceeded to review the steps for a successful conclusion.  Everything from photos, advertising, open houses reflected you and your team’s professionalism. The consummation of the sale could not have been accomplished with out your experienced negotiating  and closing skills.

Thank You,

Paul & Gloria

Hello Joan,

From beginning to end, we felt we were in the best hands for such an important transaction as the sale of our house.  Joan and her team are experienced professionals, knowledgeable and friendly at the same time, and they made the whole process as stress-free as possible. Market evaluation was very thorough and spot-on. Staging, marketing and photography was very carefully done as well, with attention to detail. Negotiations and closing services: in our case, we now call Joan and her team the “miracle workers”.

Our house was sold in just two months, and we could not be happier.

Thank you!

Liliana

Thanks for the excellent service we are very happy with your team,we will recommend to our family & friends in a future need.

Regards

Huong & Harin

Thank you Joan and your Team — Luc and Vicky.

You worked hard but always with patience, efficiency and a positive attitude.
I was impressed right from the beginning with the time you took for “Staging”. Others ( Competitors ) said it wasn’t necessary but you proved them wrong. We were always happy to see our house advertised every week. The Brochure showing details of the Property — both inside and out were outstanding — especially the photography. Thank you also for keeping us abreast of the market so that we felt comfortable with the price changes that were made. I personally always felt comfortable with ” JOAN ” every time we met to negotiate — right up to the closing of the sale.
We love you guys and will always be grateful for your efforts which resulted in our house being SOLD.
Our thoughts and prayers are for all your future success. Thanks again.
 
Donn & Diana

 

Mrs. Smith,

Thank you. Congratulations on a job very well done.

We have been tremendously impressed with all aspects of you and your team.

Regards,

Paul & Constance

Hello Joan,

 

Thank you so much for your help. It’s such a pleasure to work with you and your team.

The services provided by your team were excellent. Due to your hard work the house got sold in less than a month.

 

Best regards,

Richard & Kailin

Thank you Mrs. Joan Smith and Family for handling the sale of our house to fast and efficiently.

We certainly will recommend your services.

 

Siegfried & Siegrid

Joan,

Simply put, we have been very pleased with the quality of service provided by all members of your team!

The market evaluation was precisely what we needed: a grounded, thorough and forthright analysis of the realistic value of the property in the current market.  The staging was particularly effective in making the house alive & appealing, and the photographic presentations of the property were excellent!

Once the property was ready your active marketing strategy was the key to success, and frankly is what other agents have failed to deliver.  The closing process was simple and well-managed, even over several continents & timezones.

All to say thanks very much to all  – we will certainly be back the next time we need a realtor!

Regards,
Rob

Hello Joan,

Thanks for your note. It was a very pleasant experience working with you and your team during all stages of the sale. We appreciate all your efforts.

We liked having a web page to track activity and to view feedback from showings.

Thank you very much for getting our house sold! We will certainly recommend you and your team to others.

Larry & Joan

Joan Smith, daughter Victoria, and son-in-law Luc St-Hilaire were very personable and a pleasure to deal with for the marketing, pricing, and showing our property.
Joan and her team were always receptive and responsive to our comments and recommendations. We were particularly pleased with the photo layouts of our property for the various advertising prospectus.

Joan provided excellent background info for determining the initial and subsequent pricing of our house which resulted in the sale after nearly two months in a difficult market. The two open houses and the media coverage certainly met our expectations. As well, Joan and her staff were always accessible which made it easy to communicate, keep up to date, and be fully appraised on the feedback from potential buyers.
In summary, it was a distinct pleasure to have Joan and her team handle every aspect concerning the sale of our house, they are definitely recommended to family and friends.

Ken & Marie

Thank you for all your hard work.
Your advertising of my property was second to none.
The feature sheets and the photography were excellent.
I have passed your name on to friends,
Once again,  Thank you

Edna

Thank you so much Joan. We certainly enjoyed working with you and your family. Everything happened so fast and everyone was so professional and yet down to earth at the same time. We were very impressed with your online description and photos of our home. We enjoyed adding touches to our home to make it ours and we are glad that someone else is going to be comfortable here also. 

Again, thank you so much for all the work that you did to sell our home. 

Respectfully yours,
Pat & Mary

Hi Joan,

We were very satisfied with the service you and your team provided us. We feel the market evaluation was thorough and reflected the value of the house. We were pleased with the staging and that your team came in to do this instead of making suggestions to us and having us do the staging.

We were pleased with the marketing and the photographs looked professional and showed the house very well. We were very happy with the closing services and feel the house sold within the time frame you had indicated.

Overall, we were very happy with your services and would recommend you to anyone looking for an agent to sell their house.

Regards,
Judith

Hi Joan,

Thank you so much for all the help. We appreciate the excellent service your team made. We would definitely choose your team in the future to work with.

Liang & Ting

Joan;

Your results speak for themselves.  Our house was sold in a challenging market within 45 days of being listed – at a good selling price.  Your market evaluation was spot on.  The house was shown to 20 prospective buyers in 40 days; a clear testament of your very effective staging, photography and marketing of the property.  Negotiations for the Agreement of Purchase and Sale proceeded quickly and professionally.

Your recommendations and advice were extremely valuable, and ultimately successful. 

Frank & Sue

Hi Joan,

Thank you so much for helping me sell my home. I am pleased that we were able to sell it as quickly as we did and with a great closing date too. I enjoyed meeting with you and seeing you and your team in action… you made the experience a positive one.

Thank you,

Jill

Hello Victoria and Joan,

Concerning the negotiations and closing the of sale of the condo: All we can say is that we were very pleased over all.

Victoria was always pleasant, professional, understanding and on top of things. Even when we had to call her out during the New Year’s Eve week and March Break. Both times, just prior to going off on vacation. We were not easy clients to please.

All in all, we could not have asked for a better realtor to deal with and wish to extend our sincere gratitude for all the hard work and effort made on our behalf.

Sincerely,

Helen & David

You can see why Mrs. Joan Smith and her team are the best if you work with her.

In my case, I got an offer after 4 days of listing with 7 home showings, and then it was sold in 5 days. All the while, one of my neighbour’s with the same model as my house, yet more upgraded and overpriced, is still on the market.

I am pretty sure the result is from her professional performance such as an exact evaluation, the right pricing, fast and effective progress, high-quality pictures, home staging, being local in Kanata, and in addition, a friendly attitude.

I am so glad to have chosen just the right agent like Mrs. Joan Smith and her team.

I really appreciate what they have done for the great result,

Gwen & Seok

Hi everyone,

I just want to say that it was such a smooth and comfortable experience in selling my home with the Joan Smith Realty Team; I want to specifically point out the detail mark evaluation study performed by Luc, it was super beneficial for us to come up with a sell price that is in line with the current market and we are comfortable with as well, and also to Luc and Joan for their expertise in staging my home so that it looked wonderful in the photos taken, all of that definitely contributed in selling our home so quickly. 

In conclusion, the experience was top notch and I would not hesitate recommend your service to my friends in the future.

Thanks,

Casey & Olive

Hi Luc & Team,

My husband and I were looking for a house to move our family from Montreal to Ottawa. This search was very time sensitive to us because we had to move out from our house in Montreal by a certain date. We were extremely lucky to find this house that was vacant and fitted our needs. Due to bad experience from the past, we did not want to have a realtor looking for our new house. Luc was an agent on the sellers’ side and this is how we met him.

Working with Luc changed our perception about realtors for better. He is one of the members of Joan Smith’s family business and this is an advantage for either a seller or a buyer to have a few people looking after your needs at the same cost. The service we received from Luc was quick and genuine. We know that he was acting in best interests of his clients, but we felt very relieved and secure since no one was pushing us to make our decision about this purchase and all our questions were answered. We would highly recommend this real estate agency!

Irina & Eduard

Hello Joan and team,

You and your team guided us for a second time through the sale of our house. Professional, friendly, always available for our questions, your help was indispensable. We could not have done it without you.

We were impressed with the website pictures and video, the advertisements, and the personal page were we could find feedback.

Also with the finding and purchase of our new house, Luc was great, patient, and knowledgeable.

Thank you all, we’ll certainly recommend you to anyone.

Best Regards,
John & Irene

Hello Joan,

We would like to express our sincere thanks to you for your professional work and excellent service, thanks also to Stewart, Luc, Victoria, your office assistant and front desk secretary.

You did a good research by comparing those recently sold homes similar to ours before setting the price. The photographer, by unfolding colourful pictures of the home, both interior and exterior, led us into the virtual tour. The home description, put in the well-designed feature sheet, with distinguishing features of each part of the home being highlighted, brought us to another virtual tour. Efficient marketing, sustained advertising and various networks rapidly matched the home to potential new owners. Skillful negotiations finally resulted in selling success.

Thanks again!
Shude & Fenglian

Hi Joan,

Thank you for much for everything; special thanks for the wonderful pictures.

It was great dealing with such professionalism.

I would certainly recommend your company.

Take good care and again THANK YOU!!!

Johanne & Francois

Hi Team!

Years ago, Joan helped me sell our first home and was kind and gracious. We knew we would use her again to have Joan and team sell our home; she set it up wonderfully for pictures, and was excellent and very helpful in negotiations.

Now it was time for me to buy my next house. Joan Smith’s Real Estate Family are great people to work with. Victoria was very knowledgeable in helping me with this next step. She is a true professional real estate agent, also very conscientious about the community and how we live. I truly appreciate the human side, as much as the professional side. She had great patience in my home search and was a marvelous listener. She really helped direct me to make my decision and looking into all the details. Joan even helped with ideas on how to decorate my new house when I asked for her opinions. Stew was an asset during the building inspection. Their office was very efficient in helping with researching properties and booking appointments.

All in all, they really work as a family, and each one is a true professional. I am looking forward to my new home.

Ghada

Dear Joan,

We thank your firm for working with us throughout the process of our home purchase.
It’s been a great pleasure working with Luc, he made everything seem so easy, seamless and professional.

The search effort was minimal.

The negotiation process was carried through tactfully and successfully. Luc knew how to present our offer. He kept us informed at every step of the process.

The closing services were very good. Luc kept very close contact by email, everything was done on time.

We are very satisfied with the experience, and still processing what just happened in the past few days.

A warm thank you on behalf of Norm and myself,

Brindusa & Norm

Hi Joan,

Thank you very much!  Kudos to you and your team for making this a very smooth and positive experience.  We really appreciated your guidance, expertise, and patience throughout the house selling process!

Specifically, here’s my feedback for the services you provided:

Market evaluation: You provided a very thorough and meticulous analysis, and made timely adjustments to reflect the changing market conditions.
Staging: Your staging recommendations and item placements were spot-on.
Marketing: You provided excellent exposure of our house in all the right venues.
Photography: We, along with relatives and friends, liked the photos on the web site very much.
Negotiations: Your expert negotiation ensured that our house sold at a fair price and in a very timely manner.
We really liked the activity tracking web page, and regularly checked it for status updates.

Please convey my gratitude to all members of your team.

Best regards,
Anurag & Archana

Hello Joan,

As far as Bob and I are concerned, you and your team all earn top marks for the leadership you gave in the selling process. We were pleased with your assessment of how to price our house, the ongoing communication with you and your office staff, the quick notification of feedback from potential buyers, and the photos taken of the property. We also appreciated your firm approach during the negotiation process. The entire procedure was handled in a professional manner.

Thank you,
Bob & Dawn

Good day Luc & Team,

We would like to thank you for helping us sale our home so fast!

The photos of our home look fantastic, the negotiations and closing service are perfect.  We are so happy.  We would definitely recommend to our family members and friends in the future.

My kids are very happy and excited to move to our new house.  Our closing date is Aug 7th.

Thank you once again!
Tan, Loan & Family

Hello Mrs. Joan Smith,

It’s such a pleasant experience to work with you!

Considering my previous experience with another agent, I would say selecting the right realtor is definitely the key to sell the house successfully. With your marketing experience, strategy, my house sold in just a few days since listing in the market.  I don’t know who else could do better than that, that’s why you are the top1%.

The whole process to work with you is so pleasant, staging and photography looks so nice, give the home a bright and warm tone which make it so beautiful. I really like the web page you created for me to get feedback, marketing activities, etc., it’s so convenient and special one-on-one service. The final negotiation and closing is easy and smooth, last but not least your office staff are very nice and helpful too. The whole process is so enjoyable, I am really happy about the decision I made to work with you.  If anyone comes to me for suggestion, I will definitely share my story and recommend you without hesitation.

Best Regards,
Julia

Hi Joan,

It was such a pleasure doing business with you and your team. You treated me as an old friend and not just a client. Your easy-going, down-to-earth, relaxed approach put me right at ease from the very beginning.

With your years of experience and expertise, your market evaluation was thorough, accurate, and realistic.

Victoria, Luc, and you did an excellent job at staging. I was particularly impressed that without making me buy any added accessories, you presented the house very attractively with whatever belongings I had. All of you came well prepared to move things around e.g. furniture, pictures, etc. Your and Vicky’s eye for beauty and Luc’s decorating skills are great assets. The photography was fantastic. It made me feel like staying on in the house as it looked so pretty. Marketing was right since you know what works the best for each house. Negotiations were excellent, checking with both me & Vihar whenever needed. The answers to all the questions on either side, mine or buyers, were very easily and comfortable accessible through you and the buyer agent. Closing was easy.

Overall, I am very pleased that you took on a challenge of selling my house and successfully accomplished it.

Thank you for everything,
Shashi

Hi Joan,
Thank you and your team for the excellent work that you did in helping us sell our house.

We appreciated your guidance through the whole process and enjoyed meeting your family/team.

Our regards,
Lata & Ashok

Hi Victoria,

Thanks so much for the great experience. We enjoyed very much working with you during this past few months.

Your professionalism, dedication and tireless efforts are sincerely appreciated.

We felt comfortable in the negotiation process and were able to choose a closing date that matched our life situation.

Thanks again,
Amir & Mozhgan

Hi Joan,
We are grateful to have you and your team help us sell our house.

We have been visiting your website for a few years. Your listings come and go much faster than others, because Joan knows the housing market very well. The staging and photography were excellent and made the house look bright & neat.

We would like to say “Thank You” to Victoria. She made a small change to our basement to help it look more open during her open house for us.

We have a special “Thank You” for Luc as well. He was very knowledgeable about the house and it was very helpful.

We will recommend you and your team to our friends.

Sincerely,
Zhiqing & Zhengping

Hello Joan,

We wanted to sincerely thank you and your team for great work that you all did to sell our house. We loved your work since the beginning with the market evaluation and appraisal of our house, that was something that set you apart from other agents that we interviewed. I believe number of showings that we got is best testimony to the effectiveness of the work that you and your team did in marketing and presentation/staging of our house.
We are also very happy with the negotiation that you did to finalize the offer, it was done professionally and efficient.
We knew that in this slow market selling our house can be tough, but we also knew that we have the best agent that can sell no matter what and you have lived up to your reputation.

Job very well done!

Best Regards,
Eliana & Kamran

Hi Joan & Victoria,

We could not have asked for better service and representation on the sale of our home. We are first-time sellers and had never before worked with a realtor, so choosing the top team in the area was an obvious choice for us and one we are extremely happy we made. The market evaluation was clearly explained to us and made determining the sale price of our home very simple. The staging to our home was beautifully done and we feel made a huge impact, especially in the photos. We received 3 offers on our home during the same day, and Victoria did a fantastic job of explaining the pros and cons of each as well as negotiating with the various agents. In the end we feel we got a fair price for our home and terms that were ideal.

Alex & Paul

Dear Mrs. Smith,

Congratulations to you and your team for making this sale happen despite the market conditions. We truly appreciate your effort in all regards from helping us prepare our home for sale to all the open houses, showings and listings, to actually getting it sold. We thank your team for keeping us informed at all stages and taking care of our house in our absence.

Please say thanks to Mr. Smith, Victoria & Luc for all their help — specially Luc for clearing the snow whenever Capital was late!

Thank you for understanding our personal situation and being there for us when ever we needed your advice and help. It has been a pleasure working with you and your team.

Sincerely,
Jaya & John

Good morning Joan,

It has been a real pleasure working with you and your team. As soon as I knew we were going to have to sell the house from a distance (us being in BC) with tenants inside I knew that if anyone could do it, it would be you. Marketing was very well done, with lots of visibility and a great ad. There was clearly a lot of effort put into it, describing all the rooms and emphasizing on the highlights of the home (oasis yard and amazing backsplash). Evaluation was done in line with the market and gave us an edge on most townhomes, appealing to those who would rather have a single than be living in a can of sardines! The photos and staging were amazing, made the home look really beautiful, modern and bright.

As for closing services, the team was fast, on the ball, and Joan really knew how to handle it so that we could get all factors important to us considered (closing date and sale price).

Thanks again,
Alex

It has been a great pleasure working with you, Joan.

We were very impressed with the detailed market evaluation you provided us. The comparison chart with all the information about our home vs other homes currently selling in the area, told us that you definitely knew your profession very well.

The staging & photography was outstanding. We are thinking to hire your team to decorate our new home.

Marketing: we are seeing homes in our neighbourhood sitting in the market for many weeks without selling. The activity we saw with our home in just a week was truly amazing. We also appreciated the real-time feedback web page you created to follow our home selling progress.
With respect to negotiations & closing services, you made it so easy that we hardly moved a finger.

We will definitely recommend your service to family and friends.
Many thanks!!!
Martha & Ivan

Dear Joan,

You an your team were very professional and I an very happy with the process you followed in selling my home. I will not hesitate to recommend you to friends who are moving.

Best wishes to all of you,
Jim

Hi Joan,

John and I want to express our appreciation for the professional and courteous expertise your team brought to the table. It made the sale of our house run smoothly.  The advice and help in the staging phase was very helpful and set the tone throughout the process. The team was always accessible and responsive and the advice given effective.  You were of great assistance when we first purchased the house 23 years ago, and we were pleased to be able to use your services again a second time.

A sincere thank you to you and your team,
Jen & John

Hi Joan,

My wife and I are very happy with the service we received from Mrs Joan Smith and her team. They are very knowledgeable and professional. Mrs Smith’s assessment of the house was great. She really knows the market and how to price accordingly. We loved the way our home was staged. In fact, even after we sold, we decided to maintain it as we liked it so much.

Her team has many great attributes. They all have specialties in different areas that when put together it makes it a great experience. The photo’s taken of our home are beautiful. Carefully taken and printed nicely. During negotiation time Joan went above and beyond. She gave us valuable feedback and made us feel comfortable throughout the process. Her team truly showed they had our best interest at heart.

There is a reason why Mrs Joan Smith and her excellent team are top. The reasons are as I stated earlier. I would highly recommend Joan and her team and will continue to use her expertise in the future. Thank you Joan to you and your team for all the hard work and effort!

Cheers,
Peter & Angela

Hi Joan,

Thank you and your tem for all of your hard work in getting our house sold. You guys are amazing and we will certainly recommend you to people we know selling their house.

Ed & June

Thank you so much Joan!

Thanks for your effort and time which made the entire process pleasant and smooth.

Nice working with you 🙂

Lei

Dear Joan and team,

We would like to first say “Thank you” for giving us such a pleasant experience to sell our property. From the first day when I spoke to you to get a market evaluation to the day we closed the deal, your team has been very organized and professional on getting us through the entire process.

Here is our feedback on your services:

– your market evaluation was accurate and recommendations on how to stage our home made a huge difference. That was the first step to get prospective buyers to come and see our home

– we have been visiting your website for the past few years and you have one of the best web sites when compared to other real estate companies (do not change a thing!), marketing and photography was excellent

– your team has done a great job during negotiations. Luc was very professional to listen and advise us and we met our pricing goal in the end

– A special “Thank you” to Luc and we will refer your team to our friends and family

Regards,
The Hang Family

Dear Joan, Luc, Stew, Victoria and the rest of the Joan Smith realty Team,

My wife Pat and I would like to thank you most sincerely for the wonderful service you’ve provided us over the past several months. When we came to Ottawa seven years ago your team helped us find our current home. At that time we were extremely impressed with the personal and professional way in which you assisted us, so it seemed only natural that when the time came to move across town we once again seek your assistance. We could not be more pleased with the outcome.

From the moment we began marketing our home, your advice has been invaluable. The analysis of the market you did was meticulously researched and presented in a fashion that made it easy to understand and supported informed decision making. The marketing strategy for our home was first rate and resulted in a sale we are very pleased with in a very difficult market. Pat and I have often marveled at how much more professional the presentation of our home was when compared with others on the market. Your attention to the tiniest detail resulted in a marketing package that showed the home in its best possible light. I wish other realtors spent as much time and effort ensuring that the pictures and descriptions of their listings were as complete and professional as yours.

The support your team has provided us in our search for a new home has also been invaluable. We’ve waffled a bit on our choice of area, but your team’s support has been unwavering. I have really appreciated the accuracy and speed with which you have been able to research adjacent properties and local conditions to assist us in making informed decisions on properties we’ve considered.

One of the things we have appreciated the most is that not only is your team the epitome of professionalism, you manage to pull it off while delivering service in a warm, friendly way. It really is like dealing with family. Buying and selling a home can be an anxious time and it is so nice to be supported by a team that not only provides fantastic advice and service, but does so in a really caring and comfortable way. This will be my 13th move in the last 35 years and I can say without hesitation that your team is the finest I have ever worked with. Keep doing what you’re doing!

Yours truly,
Les & Pat

Hi Joan,

This is the first time that we have used a real estate agent and right from the start, you made us feel at ease about the process.  You provided us with a very detailed and accurate market evaluation, you staged our house so that it looked its absolute best, and you provided professional negotiation and closing services.

In addition, we truly appreciated that you and your staff always made yourselves available to us to answer questions and provide advice.

We genuinely enjoyed working with you and wouldn’t hesitate to recommend your services to our family and friends.

Sincerely,
Julie & Kevin

Thank you Victoria,

We are very pleased with you and the team’s services.

The marketing and photography were first rate and the overall experience was very professional.

It was an absolute pleasure dealing with you!!

Best,
Jeff

Hello Mrs Joan Smith!

I have to say THANK YOU very much for everything!

I have never had any doubt that your team is the best and that is why we have chosen you as our representative.

Our experience with you is so positive  that I will be recommending your team to anyone I know is looking for an agent. All of you; you Mrs Joan Smith, your husband, your daughter and son in-law,all cared and  where somehow included in sale of my house.

Thank you for taking your time when ever we needed to talk to you, to see you or to give us advice.

WOW in July my house was sold in 19 days for the same money I was asking since May.

Again, thank you very much!

Vlad & Danka

Hello Joan & Team,

First of all thanks for being so easy to work with. You were professional and thorough in your market evaluation. I enjoyed working with your creative team. The quality of the photographs was outstanding.

You were always prompt and best was the quick turnaround time from listing to selling. Every step of the way you made it easy.

Thanks once again,
Leena & Manoj

Hello Joan,

Thank you very much for assisting us in selling our home.
We really enjoyed working with you and with your team.

Here are our opinions about your services:

– your market evaluation was excellent, professionally and accurately done; it definitely contributed to the successful and rapid sale of our home
– staging improved the marketability of the house

– marketing was excellent: our house was advertised in Kanata Kourier 3 weeks in a row, the description being changed every time to reach different sectors of the market, on the virtual tour on MLS, with a virtual tour very well done with beautiful photography

– you were very accommodating during negotiations, as Cristian was away on business trips, you and your team worked hard and efficiently to meet the dead lines

Our overall experience was excellent. We could not have asked for a smoother and more stress free experience. And to think that it took only 2 weeks to sell our home! Amazing! Now we understand why you are #1 in Kanata and in Ottawa!

Thank you,
Irina & Cris

Hi Joan,

The deal has closed and wanted to say a big THANK YOU to you and Luc. It is not a good time to sell a property in Ottawa, and our situation makes it even more difficult. But you and Luc helped a lot, and we appreciate that very much.

We are impressed with your professionalism, and will recommend your service to our friends.

Thanks again and have a good day,
Peter & The Family

Hi Joan,

Many thanks for selling the house.

Much appreciated.
Maggie

Hi Joan,

Thank you and your team for making the sale of my home move quickly and effortlessly. I appreciate all of your efforts.

Kate

Hi Joan,

Thanks for your hard work to sell our house even though the market is slow. We are also very thankful for your team and very satisfied with all the services you provided to us, see you in the future.

Thanks!
Manjit

Good morning,

Thank you very much for all your work to sell our house and get us into a new one.

I found your market evaluation very thorough and easy to understand.  Your connections with other agents, your knowledge of potential buyers and the accuracy of your pricing,  resulted in our house selling on the first day it was listed, despite many similar houses in the area being very slow to sell.

The staging process was simple and really made the house look very appealing in the marketing materials.  The photographer was professional and did a very good job of highlighting the positive aspects of our home.

Your knowledge of associated professionals such as home inspectors, lawyers and mortgage brokers also made the whole process go very smoothly.

We would not hesitate to recommend your team to anyone who required real estate services.

Thanks again,
Kathleen & Jesse

Hi Victoria & Team,
Thank you for all you hard work selling our condo and getting us into our perfect home. We really appreciated your patience, your honest opinions, and that we did not feel pressured at any time. We also really liked that we could check feedback from showings online and see everywhere that our listing was advertised.

Thanks again for all your help,
Karyn & Rob

Joan:

We are thrilled that our home sold  so expeditiously — many thanks!

We were particularly happy with your prompt attention to our listing at every step of the process — your market evaluation was clear and accurate and left us confident with your suggestions for pricing and marketing.

The marketing materials that were produced — the photographs and the written commentary — were exemplary. They were  professional, beautiful and attention-getting.

And of course, the fact that the whole process, from initial consultation to final sale took took less than three weeks (17 days to be precise!) was icing on the cake —

We are delighted with the whole experience and want to heartily thank you and your team for your efforts on our behalf.  We are so very pleased with the results.

Again, thank you all,
Carolyn & Jim

Hi Joan and team,

Thank you. We really enjoyed working with the team.  We appreciated all aspects of your services (market evaluation, staging, marketing and negotiation).

On the very first encounter we felt that we could trust you and your team and follow your advice on staging and market evaluation.  The fast results proves you right.

We decided to use your service on the advice of friends that were really satisfied with their experience. This was a sound decision.  The house was sold in a no time and at above asking price.

We fully recommend your services.
Hans & Paule

Joan and Team,

We would like to thank you for the excellent job in selling our home in what is becoming a challenging market.  Several key areas where we would like to express thanks are:  the Market Evaluation – it was evident that you spent a lot of time to prepare such an in depth analysis which made it easy for us to understand where we stood in the market and why; Marketing – the quality of the marketing material from professional photographs to print and advertising was excellent; Negotiating – your experience made the process from offer to acceptance as a smooth as possible.

To sum it up your professionalism at every step of the process impressed us tremendously.  We would not hesitate to recommend you and your team to any friends/family who are considering buying or selling a home.

Again thank you for the great job in selling our home!

Darrell and Kathy

Hi Joan, Luc & Victoria,

I would like to extend my heartfelt gratitude for the great experience I had selling my home.  I was very worried going into this process that my home wouldn’t show well, would take a long time to sell and I had no idea of current market value.  However, from my very first meeting with you, your professionalism and knowledgeable approach totally put me at ease.  The market evaluation process was fascinating.  The comparative analysis of my home with other homes that had sold in my area was so detailed and obviously thoroughly researched.  It allowed for an informed and stress free decision on the asking price for my home.

The photography and marketing were exceptional.  My house looked very spacious and filled with light – it looked so inviting.  I was so surprised to get a call from you the day after my home was listed on the MLS to ask if I could come by the office as you already had multiple offers and all were over my asking price.  It was like a dream come true.  With your exceptional guidance, the negotiation process was painless with the pros and cons of each offer being looked at thoroughly.  I was totally delighted with the final outcome.

Again, I would like to thank all of you for your professionalism, expertise, and guidance – it was very much appreciated.

Joan

Hello Joan,

I would like to take this time to thank you and your team for the exceptional job you provided us in selling our home. I will refer you to anyone I know who is posted to Ottawa, all the best in the New Year.

Cheers 🙂

Chris – Recent Military Relocation

Hi Joan, Victoria and Luc,

Martin and I were extremely happy with all of the services we received, from our market evaluation, straight until the sale of our home.  The market evaluation was presented in a professional and easy to understand manner, and the materials we were provided were more than sufficient for us to understand where our house stood in comparison to others in the area.  We were very pleased with the professional photographer and the resulting photos, along with the ‘virtual tour’ and are confident that these beautiful photos along with your aggressive advertising strategy were instrumental in selling our home so quickly. We really liked the website you created for us to quickly check for feedback after showings, and it was always promptly updated. We were also impressed by the level of advertising our house received in the short time it was on the market.

It was a pleasure to sell our home with all of you, and it was comforting knowing that our home sale depended on such an experienced and competent team. You’ll be hearing from us again to help us find a new home when we make the move back to Ottawa in a few years! We will also be passing your card along to our work colleagues who are also required to relocate periodically as we are.

Thank you again for the great service,
Jena & Martin

Hi Joan,

Thank you very much. We are pleased.

We will recommend you in the future.

Hasan & Noojahan

Hi Joan, Victoria and Luc,

Before starting the process, we had heard quite a few of unpleasant stories about their house sale from our friends. But with your help, our experience turned out to be a wonderful and enjoyable one. Our place was sold in 3 days and attracted multiple offers. It is an extremely successful case of market evaluation, staging, marketing and negotiation.

Especially, we would like to thank Victoria for her professional service. From the proposal of timing to market to the solid market competition analysis, from staging to photography, from follow-up to negotiation, she made all the processes extremely smooth and easy to us.

In the sensitive case of multiple offers which involved an offer from Joan’s own team, Joan and her team handled the offers with really equal and open way. The whole process was handled in a really fair way to all parties: buyer, seller and agents in both sides. It is an evidence to what Joan told us: “We are honest people doing honest business.”

Thanks again for your great help.
Zhangyu & Chunya

Hello Mrs. Smith,

We were amazed at the efficiency and smoothness of the whole sale process.

Starting with a fair and clear estimate for our house value, excellent expert advice on how to prepare our house to reflect its potential, recurring visits to provide more insight, combined with nice final touches by Joan and her team to ensure that the house is ready for viewing, great online photo presentation, marketing material and advertising, well managed viewing appointments, expert negotiation advice with potential buyers, and finally a very quick sale (one week), made the whole sale experience quite remarkable.

Thanks again,
Christine & Maged

Hi Joan,

Thank you very much for your patience and your help in getting us through the house selling process. It has been a pleasure working with your Team.

Julie & Phillipe

Hi Luc,

I can’t thank you and Joan and Victoria enough. The three of you took something I was really anxious about and turned it into something so easy and worry free – it was almost fun. Thanks again!!

Joan

Hi Joan,

Thank you!  It was the work of you, Luc and Victoria that sold our place.  We felt well taken care of through the whole process; beginning with a very fair and well thought out market evaluation, the expert advice on staging our home to reflect it’s maximum potential, amazing photographs (everyone we know pointed out how nice our home looked on-line!), great signage and advertising in local newspapers as well as on-line, and ending with a very quick sale, where we felt that our concerns and needs were being protected at all times.  In this market, to not only sell so quickly but to get more than our asking price is incredible.

We also felt that communication was excellent – we always knew where we stood.  After the open house, it was great to come home and see the notes on the people who came through and to read their comments.  We also liked that about the Activity page set up for our property on your web site.

Thank you so much for helping us to move into our ideal home, and for making this a very pleasant experience – we really appreciate everything you’ve done.

Thank you again!

Jen & Rob

Joan,

Many thanks to you and your team for the successful sale of our property in under 4 weeks.

Setting realistic expectations amid a difficult market, and attention to details were key. Your team reacted promptly to suggestions about the marketing material and produced an excellent package; and when it came time to close the deal you always had our best interests front and centre.

Thank you,
Graham & Denny

 

Hi Joan & Team:

Our experience with Joan Smith and her Realty Team was far beyond our expectations. They were all very professional and understood our needs and wants and worked towards them so we could all be happy with the end result. They supported us and gave us their professional opinions with the situations that were presented to us and helped us to work towards our end result, sell our home to the best suited family.

Market Evaluation- The amount of detail, time and analysis put into it was phenomenal. The team had their results and had reasons to back everything up; using comparable properties with pros and cons for every property including ours presented. The fact that it was all fact-based reassured us that we were listing our home at a comfortable and competitive price in the market at the time.

Staging, marketing and photography- The ideas that the team brought to us were exceptional especially once we saw the finished product of the pictures, our home looked radiant and all the little details that they took into consideration really reflected in the end result. In the end, the photos will remain keepsakes of a great time in our life that we shared there. The marketing techniques were great also.

Negotiations and closing- The fact that our asking price was based on fact helped us with negotiations. Joan and her team had facts to help support their strategic approach during negotiating and they were committed to helping us attain the best for the sale of our home. In the end both parties were happy because of a solid foundation that was created by Joan and her team.

Words cannot express how happy we were with the exceptional and professional services we received from Joan and her team. It was much appreciated and if and when time presents again we would definitely deal with Joan and her team again.

Thank you,
Ishak and Sandra

Hi Joan,

Joan earned our trust very early on by doing a lot of up front work and not asking us to list with her until we were “staged” and ready to go.  She had a good eye for market conditions and the unique features of our home and, consequently, was able to help us sell our home close to asking and in record time given market conditions.

Anyone who is looking for an excellent agent and trusted advisor should reach out to Joan Smith at Royal LePage.

Bob & Muriel

From the moment we met Joan Smith, she put us at ease immediately.
Her easy going personality, professionalism and perseverance were never ending, and she made the entire selling process a pleasure.

Whenever we asked her a question, she responded immediately and if she didn’t have the answer, she wouldn’t stop until she got one!
Joan is one of a kind, and not only is she our broker, we consider her a friend as well. Due to all of these qualities, we have asked her to assist us in leasing our next home. We wouldn’t even consider having anyone else represent us.

Thank you Joan Smith for everything!

Joanna & John

Hello Joan,

Your description of the property along with extensive advertising got the job done. The Activity Report was a great idea. It kept us “in the loop” and provided us with valuable feedback from prospective buyers. We will recommend your firm to others.

Thanks again,
Rick & Judy

Dear Joan,

I want to thank you for the exceptional sales job you, and your family, did for me.  I knew that if I hired you, and did everything you said, my house would sell quickly and it did.

The first day it went on the market I had 7 showings resulting in 2 offers and I ended up getting more than what I was asking.  The quick sale of my home allowed me to finalize the offer to purchase I had on another house and I now have a beautiful waterfront home… the house of my dreams.

I have been telling everyone if they want to sell a house fast hire Mrs. Joan Smith.  You are the best in your field!  Thank you.

Cindy

Hi Joan,

John and I would like to thank you and your team for helping us buy our new home and sell our existing.  It was such a quick and painless exercise and for that our sincere thanks.  The marketing of our home was amazing – whoever took those pictures did a great job.  It took us two years of constant discussion about what we wanted to do and we so appreciate your approach and patience and no pressure sales tactics.  We are both still amazed that everything we wanted in a condo you were able to find for us – including two parking spots – every item on our check list of “wants” was met.  Closing of the house deal was beyond our expectations  – clearly you have an excellent knowledge of the real estate business. We would recommend your services to others without hesitation and should we move again, would not hesitate in calling upon you and your team again.

Thanks so much for everything,
Dani & John

Hi Victoria,

Mike and I were very satisfied with our recent home-buying experience

I really appreciated your willingness to work around my schedule and spend your evenings doing some preliminary looking during one of my business trips. Likewise, dedicating all your time to us during our house-hunting trip. Even though it made for some long days for you, it made it possible for us to get the maximum accomplished in a very short time.

Not being familiar with the city or local housing market, we particularly appreciated:

-your sound knowledge of the local area including factors that could affect future home values (planned development, proximity to busy streets, landfill, and other possible undesirable features)

-your opinion on how appropriately houses were priced

-your recommendations for local services (lawyers, home inspectors etc)

Our time in Ottawa was well spent thanks to the focused search results we received regularly, and no time was wasted on visiting houses that weren’t appropriate to our needs/wants.

In our previous home buying experiences we have never had a realtor attend the inspection or see to it that the identified deficiencies were rectified. We are very impressed with this, and it is certainly a big help considering the distance we are at.

Also appreciate the regular follow-up letting us know what we still need to do, and what you have done (documents to lawyers etc).

Your very professional services, including that of your office staff, were very much appreciated. We hope we will have the opportunity to recommend your services to others.

Anita & Mike

Hi Joan,

Thank you for renting my house. You did such a great job and I’d like to thank you for that.

Cheers,
Mehrdad

Hello Joan & Luc,

We would like to offer you both a sincere thank you for all your efforts in helping us find our new home and sell our existing house. We are so excited about about our new home, it is just perfect for our family and we look forward to making many memories there!!

To anyone who is looking to buy or sell a home in the Kanata -Stittsville area,

We are repeat clients of Mrs. Joan Smith, Luc St-Hilaire& team; they sold our town home for us four years ago (when we were moving to a new build). We were so pleased with our first experience that when we decided it was time to move our family again, it was a easy decision to call on the services of Joan & Luc!

With respect to finding our new home; from the beginning Joan and Luc really took the time to listen to us and fully understand the characteristics we were looking for in a home and the neighborhood we desired to live in. They created a home search tool tailored to our specific needs and it e-mailed us links of all the new houses that came on the market that fit our key criteria list. We looked at 7-8 houses and booking showings via Joan was so easy. We really felt Joan & team were always readily available and had a rapid response time when we wanted to book showings. When we viewed houses Luc took us through and his experience was invaluable in identifying the pros & cons of houses. Luc & Joan always had our best interests at heart, they were always very honest and gave us their opinions, and they never made us feel pressured. When we finally found that “right” house that met all our needs Joan & Luc acted quick to help us prepare a bid and guided us successfully through the negotiation process. Our family is so excited about our new home!

We decided to buy first, then sell our existing home. We invited Joan & Luc into our home at the outset and they told us all the changes & tweaking efforts we needed to make to stage our home. Then Joan and Luc made some fine tune changes when they can back to do the photo shoot. Joan & Luc are truly experts in the craft of real estate. The pictures and video tour they prepared were very professional and showcased all the key features or our home. Their promotional efforts yielded results rapidly. We had 7 showings within the first 4 days and ended up with multiple offers. Joan

& Luc guided us through the negation process and we were delighted with the end result.

Buying /Selling a home is an important event in the life of a family and we whole heartedly recommend the services of Mrs Joan smith and her team!

Cheers,
Julie, Jason & family

Hello Mrs. Smith,

We would like to thank you and your dedicated team for the excellent service rendered towards the sale of our home.  The entire experience of working with you has proved that our decision to hire your team was the right one. Starting with our 1st meeting at which Luc and you had gone in great details to explain the entire process of the sale of our home and then the market evaluation to the photography session to the final signing of the sale deed was a very smooth experience.

We would like to let you know that we would be more than happy to recommend your name to our family and friends.

Thank you once again,
Sonia, Ashish & Family

Hello!

We would like to thank you, Luc, for making the purchase of our home a great experience.  Luc, you were always there when we needed you. You were just one phone call away or one email away to answer our questions and concerns. You were patient, reliable, you understood our needs and were very helpful throughout the entire process.

We appreciated your no non-sense approach. We know that you worked long hours, sometimes in the late hours of the night, and we wanted you to know that appreciated all the hours that you put in for us. We also appreciated your integrity and honesty throughout the entire process. We would definitely recommend you to our friends and family in search of a new home.

Thank you, Luc, for making what they say is “the most important purchase of our lives” as enjoyable as it can be!

Conrad & Edith

Hi Victoria,

Home search efforts – Pre-House hunting trip the web site set up and search parameters really helped us nail down possible targets. Once we were in Ottawa, Victoria was always prepared and presented a logical plan for the days viewings.  In addition , as we added more houses to the list you guys were able to get us in to see them in short order.
Negotiations – Once we entered negotiations, we were able to negotiate a price hat was acceptable. We were provided with good comparison data, that helped us make a sound decision. I would of liked a little more input as to where to start, but I’m sure that if we had gone in too low or high something would have been mentioned.

Closing services – Victoria was with us through the inspection, provided great input and asked questions that I would not have thought of. She even negotiated an additional  lowering of the price. Good job.

All in all it was a very positive experience. We would definitely recommend you guys.

Thanks Again,
Simon & Teshia

Hi Joan and team,
It was a great pleasure to have you and the team as our sales representatives. We’re impressed by your great experience in local market and your professionalism.

During appraisal, your detailed item by item comparative analysis showed your attention to details and professional approach. The same detail oriented professionalism carried over the entire sales process. We are glad that we made the right decision to work with your team. Afterward, staging was actually a pleasant process and of course the result spoke for itself. We sold the house in a week – what a relief. Thank you and your team.

Regards,
Yuejian & Yan

Hi Joan,

My feedback is following:

Market Evaluation:

It was quite accurate.

Staging:

The staging was quite good!

Marketing and Photography:

This is the best from your team. We received the tons of showing from everywhere, it proved the marketing and advertising is working very well.

Negotiations and Closing Services:

This is good too. You have a good approach. It proved you have very strong skills and confidence in your own appraisal. An amazing job!

Thank you again for you help. Somebody told me, if Joan smith can’t sell your Kanata house, can anyone? We doubt it!

Thank Joan and your team. You are the best.

Best regards and best wishes,
James & Yong

Hello Victoria,

Sean and I are very pleased with the service we received while in Ottawa.  You were always there for us no matter how late it was, gave us your honest opinion about the properties and were very knowledgeable about the area.  You made a somewhat stressful week a little easier.  Thank you!

We would have no hesitation in using your services if ever we need to sell again and would definitely recommend you to anyone needing an agent.

Claudie & Sean

Hi Joan,

Thank you for all the excellent work and the dedication of your team! We are really impressed by the quality of your help in this very important step of our life.

Hamoud

Hello,

We are very pleased with the service we received from Luc and Victoria with regards to purchasing our home.  Even though we are moving out of town they were willing to see any house we wished in a timely manner.  Appointments to see houses were often done in batches and set up very well so we had lots of time to look at every house to make the right decision.  The feedback we received on each house was very valuable and helped us decide which house to buy without ever feeling pressured to do so.  We feel the purchase price agreed upon for our new home is excellent thanks to the negotiating done with the sellers agents.  The overall experience in purchasing a home was excellent and wouldn’t hesitate to do business with Joan Smith Realty if we were to move back to Ottawa in the future.

Troy & Manon

Hello Joan,

Our feedback on our overall experience –

It has been good! Victoria has been very patient with us and that is an important requirement for us. She picked up on our requirements very fast and then started focusing on properties very close to those requirements. We have been picky in our search for the right property and have been searching for last 2 years now! In the process, we went thru two agents. They were not bad but we felt they were just processing us like fodder! We do understand it is a business but it is important on how one goes conducting it! Some agents make a customer feel pressured in making a purchase fast or they don’t show an inclination to spend some time unless there is a very good chance of a sale. We never felt this way with Victoria! In fact, the first time we met her, we knew we wanted her to represent us! We did not have this kind of gut feeling with any other agent in a long time!

For negotiations and closing, nothing stands out that would have left us with a bad taste! We would willingly forward your names to anyone asking for a references.

Again, a most pleasant experience dealing with Victoria and yes, we will keep in touch! We request you continue conducting your business the way we experienced it and wish you all the success you deserve!

Regards,
Farhad & Caroline

We are very pleased with the services we received from the Joan Smith Real Estate Family.

Our house sold faster and for more than we thought it would due to excellent market evaluation and negotiations.  The pictures that Luc took made our house look amazing, so much so, we could hardly believe the pictures were indeed of our house.  Victoria did a wonderful job working with the buyer’s agent to ensure that we got top dollar and that the conditions were in our favour.  Victoria and Luc have been helping us look for our new home as well.  They have demonstrated a great deal of knowledge and patience and we feel like they want us to find the perfect home regardless how long it takes.

Our experience working with the Joan Smith Real Estate Family has been a wonderful one and we will recommend them to friends and family looking to buy or sell a home.

Thank you,
Troy & Manon

Hi Joan,

I just wanted to say that both Thomas and I thoroughly enjoyed working with you and your team. Both you and your team were extremely helpful and very nice!

Thank you and kind regards,
Deanna & Thomas

Our home search efforts spanned about ten months from start to finish. We found the computer searches that came automatically to our home e-mail quite helpful. These searches enabled us to eliminate houses that did not appeal and focus on houses we liked best. Also, Victoria recommended and helped us revise our search criteria when we did not find what we wanted.

Victoria was always professional and prompt in response to our requests for showings and never pushed us towards any particular house. Rather, she allowed us to form our own impressions and discuss the pros and cons.

During negotiations Victoria was aware of our concerns and answered our questions by drawing upon the many years of experience within their real estate team.

We enjoyed working with you and thank you for your positive attitude during the times we were discouraged. We are looking forward to moving to our new home in a few weeks!

Thanks too for the lovely print of Pinhey’s Point-we had it framed and are looking forward to finding the right spot to hang it in our new home!

Regards,
Dawn & Jim

Hello Luc,

This note is so very late being sent to you, but does not diminish our thanks to you and your team for the professional and respectful way we were treated during out home-selling experience. It is always such a stressful time, but your attention to our needs was very much appreciated. Of course, selling the condo in four days was an added bonus!

Thank you for the lovely print. We look forward to hanging it in our new home. We won’t hesitate to recommend your services to anyone in need of a realtor.

“You are simply wonderful”

Sincerely,
Andrew & Mary


Joan,

Thank you for helping us sell our house. We appreciate the professionalism you, Luc, and your team have shown throughout the process.

You have been very honest and effective in your work. We appreciated your help very much especially because our situation was exceptionally difficult and stressful.

We really liked working with you and will recommend you and your team to other people.

Also, we think your website (including pictures, info and presentation) is much better than other agents.

Thank you again for your service,
Barbara & Dariusz

Many thanks to Joan Smith team for the hard work!

Thank you very much,
Sam & Olam

Dear Joan & Team,

We wanted to thank you for making the process of selling our house informative, easy, and stress free!  We truly appreciated the professionalism, knowledge, and guidance you provided throughout the entire process (albeit a rather short one in our case!).

We were very pleased with the marketing evaluation performed on our home – the thorough research and detailed assessment of the current value of our home was fact-based and provided us with the tools we needed to make an informed decision regarding the sale price of our property.  The staging and photography was top notch – our house looked spacious and inviting and the gallery of photos were diverse, professionally captured, and showcased all the important features of the home.  The marketing strategy was multi-faceted and led to the very quick sale of our home!  The negotiations and closing services were handled efficiently and we never felt pressured into accepting conditions or a deal we weren’t completely comfortable with.

We were grateful to have worked with a proven, professional agent on the sale of our home and we won’t hesitate to recommend your services to anyone we know buying or selling a home!

Sincerely,
Brianne & Nicholas

Thank you Joan,

Market evaluation – Joan and her team provided us with a home evaluation that involved comparing similar properties in our area, making adjustments for the differences among them, tracking market movement and taking stock of present inventory.  We were very pleased with this approach as it clearly showed us the range of value of our home and what sale price would be best for us.   Joan took the time to answer all of our questions, providing us with an educated opinion on all matters concerning the sale of our home.

Marketing and photography – Photo quality astonished us, we were amazed at how wonderful our home presented.  Joan and her team also provided a wonderful descriptive ad of our home and neighborhood.  We were pleased with the number of showings and it was helpful to receive the feedback of potential buyers’ stating their overall impression and opinion of our home.

Negotiations and closing services – Available and communicated well to us the next steps, her experience guided us through this process.

Thanks again,
Farid & Ruth

Dear Joan and Team,

We would like to thank you for making the process of buying our dream home and selling our current home incredibly stress free!

We were only casually looking for a new home in the country when we walked into an open house and fell in love.  We were at a loss on how to proceed as there was already a first refusal on the property, and we expected the negotiations to be complex.  Working with Victoria made the process extremely simple for us and everything worked out for us in the best possible way. Victoria really understood the perspective of the seller, which helped us be prepared for their responses and allowed us to make our offer as attractive as possible.  The team was also very accommodating to us in getting the legwork done on the sale of our house in as little time as possible, even before we had a firm offer on the house we wanted to purchase!

We met with Joan and Victoria about the market evaluation of our property, and we felt that it allowed us to list our house in an advantageous position.  The staging that was done for the marketing and photography was tasteful and really showed our house and furniture off to the best advantage.

We sold our house in record time and with a great result.  We are extremely pleased with the services offered to us by Joan and her team.

Kathryn & Aaron

Thank you so much for everything Luc. It was a real pleasure doing business with you and I would have no hesitation in recommending you and the Joan Smith services to others.
Sincerely,
Mary & Andrew

Hi Joan,

We were so impressed with the service Joan and her team provided in selling our house.  She went beyond our expectations, taking care of every detail, allowing us to enjoy a stress free sale.  From the start Joan was very thorough in her market assessment to find the best selling price for our home.  The house was empty at the time and Joan did a wonderful job of staging it for pictures and showings.  The marketing of our property was extraordinary, starting with the professional MLS listing and continuing with weekly ads in major newsprints, an open house and use of the latest technologies and social media.  Feedback on showings was prompt and we received regular updates on the progress of the sale.  We felt so confident in Joan representing us for all the negotiations in the closing of our sale which went so smoothly.  We would highly recommend Joan for anyone’s real estate needs.

Sincerely,
Colin & Dana

Dear Joan and Family Team,

With special thanks to all of you.

To know you is to know people who are kind, considerate and thoughtful. To know you is to be grateful for the special things you do.

For everything you’ve done… for being the special people you are… thank you so very much.

I felt very safe in your hands.

Thanks again for your care and kindness.

Your friend,
Gloria

Hello Joan and Team,

As requested, here’s some feedback for you – and you can most definately share it on your website.

Market Evaluation

Prepared good comparative data of houses sold in the neighbourhood.
Completed a very good analysis and evaluation of the property.
We appreciated being provided the range of low and high end on which to base our listing price for the house.
Staging

Offered excellent suggestions to make the house look more attractive to potential buyers.
Took into consideration that we still had to live here, while trying to trim down the ‘clutter’ to make it more appealing.
Really appreciated the physical help to re-arrange furniture, etc. for staging.
Marketing and Photography

Good marketing in various news media.
Open House was handled in a professional manner.
Photography was very professionally done; enhanced the appearance of the home.
Presentation of photos on the flyers was very good and attractive.
Photo gallery was excellent.
Negotiations and closing

Handled in a timely and professional manner.
Appreciated that we were not pressured into accepting a low price.
Very much appreciated the reassurance that I was signing back the offer realistically.
Summary

The services of Mrs. Joan Smith & her team were par excellence, from the initial consultation to the completion of sale! Joan and every member of her team were helpful at every stage of the process leading up to the offer and subsequent finalization of paperwork. We would highly recommend their services to friends and family.

Thank you to Joan, Victoria and Luc.

Regards,
Rajni

Hi Joan,

First, I would like to thanks Joan Smith team for their hard work on market evaluation, staging, marketing and photography, showing, and getting feed back from clients.  Specially and most importantly is bringing a client to the closing state of selling our house in the slow market situation.

At first, when we have a conditional offer of selling the buyer house, we were nervous since the pressure was too much on our shoulder.  But at the end, it turned out great and I think the buyer is also happy.  This is a smart approach.  Thanks Joan and Victoria for your experiences and creative solution!  You make us feel easier and less pressure in the negotiation and closing services.  Without you, we don’t know how to handle them properly.

Big thanks and felicitations for your excellent jobs!

I definitely will refer you to my friends.

Regards,
Dieu-Ai & Triet

Hello Joan,

We would like to thank you and your team in particular Luc for your efforts and wish to commend you and your team for your friendly and always helpful manner.

This was a second time we had a pleasure to work with you and the team. Your judgment and recommendations were excellent to get our property rented.

We would recommend you and your team to anyone in getting a good result. Again thank you for your help.

Best regards,
Afshan & Azine

Good afternoon,
Overall, we had a wonderful experience working with Joan and her team. We were provided excellent, professional service that made us feel comfortable throughout the process. The team really understood our needs and worked with us to ensure that we were well supported during all aspects of the sale.

Market evaluation – The detailed analysis that was put into the market assessment was second to none. The team conducted a thorough evaluation of previous sales in the area, undertook a detailed analysis and the various components of the properties and compared and contrasted our assets to the others. The end result was a range that was both acceptable and supportable. The detailed analysis was fact-based and provided a good starting point from which we set the price of our home.

Staging, marketing and photography – The ideas that Joan and Luc had for the photos were excellent. It really showcased the attributes of the house and emphasized the beauty of the individual rooms while at the same time capturing the essence of the overall theme of the house. In this light, the staging and photos were first rate and we will keep the photos as good memories and the good times we had in this house. The marketing techniques really worked.

Negotiations and closing – Again, Joan and her team made us feel comfortable throughout the process. The fact that the price was based on a rigorous analysis led us to go into the negotiations with a solid foundation of what our house was worth. This allowed for a solid basis from which negotiations could take place. Joan takes a very strategic approach to her work and in our case, really was committed to seeking the best value attainable for our beautiful home.

Thank you once again for the outstanding support that you and your team provided. It was much appreciated and we are grateful that we got to work, once again, with your great team.
Chris & Michelle

Hello Joan,

Thank You for all your hard work with our property.

Your advertising of the house was very attractive and professional and the leasing process has gone very smoothly.

Thank you again and we hope to work with you in the future,

Sahar & Abdul

Hi Joan,

I was very happy with the service provided by you and your team during the marketing and sale of my house. The house sold much quicker than I expected and all transactions went well.

Thank-you,
Tony

Hi Joan, and Team:

Once again, thank you and your entire team for assisting us sell our home.

Here is our feedback:

MARKET EVALUATION:  Very appropriate. Excellent market research. High sensitivity to client’s perceptions, and good interactions during the process.

MARKETING & PHOTOGRAPHY:  Excellent. Marketing and photography left nothing to chance – attention to details was impressive. Staging done very well – special thanks to Joan and Luc.

NEGOTIATION & CLOSING SERVICES:  Highest calibre of professionalism demonstrated throughout the entire process. Special congratulations to Joan. Excellent client support services during showings. Special thanks to Victoria.

Thank you very much also for the CD-ROM, which will help us retain memories of our home and some of the best years of our lives in Kanata, and for the beautiful print of Pinhey’s Point by Ben Babelowsky – both the site and the artist being a favourite of ours for many years!

And our best personal regards for good health and continued success,

Mona & Jom

To Joan and your team,
We can’t thank you enough for your diligence, professionalism and overall dedication in helping us sell our home.

Your advice and guidance throughout the entire process were instrumental in having us achieve our goal of a timely sale.

Your market savvy coupled with your attention to detail were much appreciated and convinced us that we had made the right decision and best choice when it came to selecting a realtor.
Best regards,
Gary & Carole

Hello Joan,

Thanks so much for your help selling our home.
Sia and I have nothing but excellent things to say about our experience with your services as well as the rest of your team.

The team was extremely responsive, were timely in all communications and very professional. The market evaluation was perfect. You were able to effectively evaluate our home vis-a-vis other homes in our area and priced it accordingly –  as was evident in the timely sale. The photography was fantastic – our home was carefully staged and the photos really enhanced the positive attributes of our home. Your calm demeanour and your ability to really explain the details of each offer in layman terms allowed for any easy negotiation and closing.
All in all we could not be any happier with the services you provided.

Thanks to you and your team,
Domenico & Sia

Hi Joan,

I was very impressed with your services, and would highly recommend you to family and friends.

I appreciate your honest and straightforward approach, but mostly we were not given any false expectations.

The market evaluation was thorough and accurate, as reflected in the purchase price for the sale. I was extremely impressed with the staging of our house. I truly believe the staging had a significant impact on the appeal of our home. You were diligent with the marketing of our house and we had a steady flow of viewings. I also appreciated we didn’t have to have an open house every weekend. The photographs taken of the house showed it at its best.

The negotiations and closing were handled in a professional manner and we were advised but not pressured into how to respond. I like your easy going and informative style.   On an overall scale, this was a ten out of ten service.

Thank you Joan and your team for quickly and efficiently selling our home.

I will definitely use your services in the future.

Elizabeth

Good morning Joan;

Market evaluation: OUTSTANDING!

Staging: TOTALLY PAINLESS!

Marketing & Photography: INCREDIBLE!

Negotiating & Closing Services: Surprisingly simple!

We were very happy with you and your team.

Thank you so much!

Paul & Jackie

Hi Joan,

We are impressed by your attention to details, your patience and prompt response to any concern we’ve had. We also appreciated how you followed up with potential buyer like actively getting their feedback after each showing. Joan even visited the home twice while the home inspection was ongoing.  All of these made our home sold earliest on a street where there were 5 homes for sale at the same time.

Thanks again,
Yifan & Ying

Hi Joan,

The transaction for the sale of my condo was completed yesterday and I am quite happy with the services of your team.  I found the publicity package very attractive and the market evaluation was very helpful.  I would not hesitate to recommend your team or to contact you if, some day, I get back in the market.

Nicole

Dear Joan, Stew, Victoria and Luc,

Marilynn and I would like to take this opportunity to say a very special “thank you” for your invaluable assistance in selling our Kanata home.

When it came to select an agent, the decision was simple: go with a proven team. That choice proved to be fortuitous. The Joan Smith Real Estate Family responded quickly to our request for an evaluation, provided invaluable recommendations on quick and simple upgrades to undertake, did an exceptional job of staging our home, then laid out and executed an aggressive marketing strategy. Because of this, we were able to overcome the two-fold challenges of the buyer’s marketplace and our property’s proximity to a busy street. We received a fair market price for our property and it sold within a reasonable timeframe.

We therefore proudly recommend Joan Smith Real Estate Family to anyone wishing to successfully market their property.

Again, thank you for your professional and approachable service.

Yours very truly,
Marty & Marilynn

Hi Joan,

Thank you for your effort and care. As a feedback, I would say ” other agents were not able to do such a fascinating evaluation of my home, the photography job on my home was outstanding, negotiating the price was a piece of cake after Mrs.Joan Smith family were able to show our house extremely well which what we got as a consistent feedback from the buyer agents. Our house is sold in 2 weeks with a reasonable value in a market with shy buyers. Mrs Joan Smith family, you are #1 in Kanata indeed.

Thank you”
Ramez & Mira

Hello Stew,

Thanks again for the personal service given by you, and your colleagues on the purchase of our home. Given the time line that I was on, and being from Winnipeg, I appreciated the close communications in providing home searches in order to find the type of property my wife and I were interested in finding.  The negotiations and closing services were first-rate.  I would not hesitate to endorse you and your team as finding our dream home and closing a deal in five days was a bonus.

Thanks again,
Linda & Gerry

Hello Joan,

I am quite happy that the sale is completed and thank you and your team for all the hard work that made it happen.

Nicole

Joan and Team!

We would like to thank you very much for the Top-Notch service you provide us throughout the entire sales process. From the Outstanding Market Evaluation Package, Great Staging Advice, Fantastic Photography, Superb Customer Support, to the Great Negotiating Skill you provided for us with the new owners, we both can not thank you enough. It was an absolute pleasure to have you as our sales team. The added benefit of having a licensed appraiser made us also feel like we were getting a better bang for our buck also. Additionally, it was another benefit that you were so well versed in Military moves, in particular how prompt you were at providing our Brookfield Consultant with all the required documents at the right time, and prepared perfectly. We understand now how you have remained within the top 1% in Canada, because you earn it.
Please pass on our many thanks to Your Team, they truly are second to none.

Ian & Linda

Hi Joan,
I can honestly say, that from the moment we meet with you and Luc, there was an air of professionalism that carried through the entire process right through to the sale of our home.  It sold in an outstandingly short time given that it was an estate home and with little headache.

It was a pleasure to work with you and your team and we look forward to it in the future.
You guys did a great job, thanks again!

Josh & Amanda

Hi Joan,

Thanks so much to you and your team for your impressive job selling our home so quickly! I will certainly be recommending you to my family, friends and colleagues should they be looking for a realtor in Ottawa.

Best regards,
Jane & Mitch

Hi Joan,

We’d like to extend our thanks to you, Luc, Victoria, and Stewart for helping us selling our house. Your incredible knowledge in our community makes the process easy. One detail that I still vividly remember is that when you set up time for the second visit, you specially suggested coming by during the daytime since your first visit was in the evening so you can fully look into the details of our house. You took time to listen our needs, give your suggestion, and was patient dealing with the sale-pending situation. You also did fabulous work on the feature sheet and the pictures.

We are really grateful for your extraordinary efforts and impressive professionalism in selling our house and do appreciate your warm can-do work style.

Thanks a lot!
Yu & Chunlong

Mrs. Joan Smith and team,

I want to thank you for the professional way I was treated from beginning to end. I was very happy to have an experienced professional leading the way. Thanks very much for your attention to detail and personal attention given.

Jacqueline

Hi Joan,

We want to take this opportunity to thank Joan Smith and her staff for the extraordinary service they offered us in selling our home. This was the second time that Joan has been involved in the sale of one of our homes and she, along with her skilled team, once again, exceeded our expectations. Selling a home can be a stressful time; however, Joan and her team found a way to make this as enjoyable a process as possible. We could not believe what care went into every detail – the staging; the pictures; the extensive advertising; all of which added to the efficient, well-skilled, professional and friendly service we received from everyone who is part of the Joan Smith team. Thanks to this wonderful team, our home sold in 2 weeks! What a great experience! Thanks again to everyone.

Sincerely,
Georgianna & George

Hi Joan,

We chose Joan Smith, not because of her “hat”, but for the following reasons:

Extremely professional during the whole process
Punctual
Attention to details
Proof of credentials during first meeting
Proof of past performance in comparison with other agents
Support from her team, so she is free to look at the big picture and make the best move
Crystal clear explanations throughout the process
Zero pressure tactics
Extra care of the property during “showings”
Excellent negotiation skills
Ready to provide advice, yet willing to go with client’s decision
We did eventually liked her “hat” as she literary pulled a buyer out of her “hat” in one week.

Best regards,
Val & Cathy

Joan et al:

I would like to thank Joan, her family and staff for the professional and courteous service I received during the recent sale of my home. The promotional effort was terrific, prominently placed ad’s in the local paper, well timed open houses, and very descriptive marketing on the MLS and Joan’s web site really helped turn my mid-winter house sale around quickly. Thanks folks, this level of professionalism during the stressful  “house sale” period was very much appreciated, I won’t hesitate to refer your services to friends & family going forward.

Best Regards
Stuart

Hello!

I was quite pleased with the professionalism and the commitment shown by ALL of the team members. From the first e-mail initiating the selling process right to the last congratulatory phone call, there was clear, concise communication and courtesy. Joan displayed excellent knowledge and instinct and was willing to share her experience and expertise with me. I did not feel that I was not in control or that I was being misled or misinformed.

Joan maintained her commitment throughout the entire process, with the end result being a satisfactory one for me. In contrast to the lack of professionalism, respect and communication I had experience with other agents, but Joan set my mind at ease and made it a stress-free event. I would recommend Joan and her team without hesitation! There is an obvious reason as to why her sales numbers are what they are: She is a dedicated professional and conveys the respect and courtesy to the client.

Thank you again for taking on my “challenge”.
Regards,
Laura

Thank you very much Joan for the warm welcome, and for the excellent service that we’ve received from Luc.

Luc has provided outstanding service, and communicated to us despite the difficulties with the time difference, everything was handled with real professionalism and grace.
Thanks for everything, and we are looking forward to meeting all of you in person once we arrive back home to wonderful Canada.

Cheers,
Iman

Hi Joan,

Our family was relocating to a new province in a short period of time. We relied on the expertise of Mrs. Joan Smith to assist us with a quick sale of our home. We were extremely impressed with Joan’s real-estate team; who photographed our home, helped us with staging ideas, and instituted an effective marketing plan that allowed for many viewings immediately.  We particularly enjoyed the open feedback the team relayed with viewers. Mrs. Joan Smith sold our home in less than 3 weeks!  We are very pleased with the professionalism and the results speak for themselves.

Thank you Mrs. Joan Smith!

Julie & Ryan

Hello Mrs Smith,

Congratulations and many thanks to you  for your wonderful work!

Mother is very pleased and so are we.

Best wishes,
Maria

Hi Joan,

We appreciated you and your team’s assistance throughout the process. Your team is talented, professional and truly the experts in this field.

We are very satisfied with your service, it is absolutely A+.

Thank you and your team!
Will

Luc, Joan & Team,

Thanks so much for taking the time for our family. Your expertise and knowledge bas been very comforting and helpful.

You have made this transition very enjoyable; we truly appreciate it.

Looking forward to our life in Kanata!

Shannon & Bernie

Dear Joan,

It was a great pleasure for us to have you and your team to be our selling salesperson. Your professionalism in evaluating, staging, marketing, negotiating and closing service deeply impressed us. Your fast reacting to our questions and inquiries gave us lots of confidence in adjusting to the dynamic and challenging house market. Thank you for making our moving plan come true!

Our son always said to me, “Joan Smith is the best”. I can see he likes you a lot. 🙂

Cheers,
Ellen & Hai

Hello,

Mrs. Joan Smith and her team were excellent in guiding us through our house selling journey. Selling one’s house is never without stress, Mrs. Smith and her team made the selling process easy. The experience Joan and her team have provided us the highest degree of professionalism and prompt service that exceeded our expectations. Buying or selling with the Smith family is one complete full-service package!

Heather & Mike

Thanks Joan, Luc was sensational!! Very patient and accommodating. He really listened well and understood our needs as a family.

Bernie & Shannon

Dear Joan,

We are writing to thank you and your team for the excellent work you did in selling our home this summer.

This was the fourth occasion that we called on you and your staff for assistance in either the purchase or sale of a home (1973, 1981, 1990 & 2010).  Your performance has been commendable every time.

On this last occasion, we were very pleased with the guidance and advice you gave for the preparation and staging of the property, the efficiency and good-sense of your staff in arranging and conducting the visits of potential buyers, and the prudent options that you highlighted during the closing negotiations.  In summary, a very good job by all.

Again, thanks to all;

Sincerely,
Ron & Betty

Joan,

It was a difficult time, with the market changing suddenly from favorable to very difficult.

I appreciate your valuable advice and experience, that allowed us to understand the process, take the proper decisions and finally sell our home.

Thanks,
Lluis & Maite

Hi Joan;

After discussing with my wife your results with the sale of our home, we can state these perceptions and opinions:

1) You and your team make the selling of a home an informative, smooth, and even pleasant experience. The rapport within your team is exceptional and they are a pleasure to deal with.

2) Your support (office) staff are an important key to your success; they really work with you and care about the client, in our experience.

3) Superior communication skills throughout the process and truly valuable advice. We were truly pleased with your staging assistance, and landscaping suggestions.

4) You inspired an high level of trust and confidence in the value of our home to us, and delivered.

5) Top notch service and efficient results, with a sale in about 10 days (!). You work very hard for the customer. You have our recommendation to others.

6) We are very satisfied and we learned a lot, too.

Thank you!
Su-cheng & Kevin

Hi Joan,
Both Lucky and I would like to take this opportunity to thank you for the excellent service you and your team provided to us during the sale of our home. We are so impressed with the service you provided to us, that in the near future if and when a time comes again to sell our house, we will not look anywhere else. We truly believe your years and years of experience in real estate enables you to gauge properties and price them perfectly to generate active interest and the highest selling price possible.

Your attention to detail, staging the home for sale and your warm and friendly nature always made us feel that we were in good hands. Again thank you and your team in getting our home sold in a mere week and a half.

Regards,
Nitin & Lucky

Dear Joan,

Thank you for selling our Condo. We were impressed by the professionalism of you and your staff in all our dealings with you.

Prior to placing our Condo for sale, we were advised that you were the best agent to deal with and that advice turned out to be correct.
Many thanks again.

Sincerely,
Peter & Judy

Dear Joan,

Thank you and your team very much. We are pleased with your professional service and the results it brought to us. It was a pleasant experience. We will recommend your services to other friends and colleagues.

Best regards,
Xiaolin & Jian

Hi Joan,

We don’t have enough words to express our thanks to you for selling our house at the best price possible.Your services were efficient , smooth and every base was covered while the house was on sale, at no point we felt the anxiety that most of the sellers face. You are Professional, Approachable and have a thorough knowledge of the current Real Estate Market, indeed a rare commodity. We look forward to working with you if and when the need arises.

Thanks a lot once again and best of luck for the future .

Sincerely,
Vinod & Lovleen

Working with Joan and her team was a very pleasant experience. They were very professional,  friendly and approachable . Selling a house can be stressful but with Joan’s help it was not. We trusted her many years of experience and followed her advice. The results exceeded our expectations! We sold our house quickly, it was effortless!

Thank you Joan!
Andréanne & Frank

Dear Victoria and Joan;

We appreciate the time and effort you spent in helping us secure our new residence in Kanata.

You made this purchase a very straight forward and pleasant experience.

You both were quite a hit with our son, too!

Kind and warm regards,
Kevin & Su Cheng

Dear Joan and Stew,

Thank you so much for helping us find our new home.  Your professionalism and approachability made house hunting a real pleasure.  As always, we will highly recommend the “Smith Team” to all of our friends.

With sincerest of thanks,
Jennifer & Matthew

Dear Joan and team,

Thank you for your help selling our home. We appreciated the superb photographs and write up; the professional advice re pricing and preparing our home for viewing; the support and guidance through the various stages of the process. I would certainly recommend you and your team to anyone wishing to sell their home in this city.

Suzan & David

Dear Victoria,

First of all, thank you for your help on everything. I am very lucky to have your help on house hunting.

With your help, I found the decent apartment in such a short time even though I am so new to this country. It’s really nice experience.

I will recommend you to my colleagues.

Thank you again.

Regards
Wesley

Dear Mrs Joan Smith:

The experience of having you being our agent for the sale of our home was one that we would both look back with fond memories. Not only was the sale transacted in a timely manner of one day but we also got the price and closing date that we wanted.

Our family thank you very much for making this happy event possible and wish you every success and much happiness.

Best Regards,
Julia & Emmanuel

Hi Joan, Luc,

We enjoyed the home selling and buying experience you provided us and will be happy to recommend you to others.
Your staging and advice made our home easy to sell, and the critique and advice that Luc provided in our new home search was very valuable to deciding which home was the right fit for us. We look forward to moving into our new home.

Thanks again,
Prasanna & Krish

Hi Joan,

We were delighted at the professional, yet personal attention when selling our home with Joan. The lovely pictures of our house, the property details and the listing made us confident that our house would sell quickly. Joan’s advice regarding the sale price and offer negotiations were spot on!
Kind thanks to Joan, Stu and Luc for all their work and individual attention.
Thanks again for all your help,

Sarah & Scott

Hello Joan:

Jean and I want to express our complete satisfaction with our choice of  the Joan Smith team as realtor to sell our home.

Joan’s pricing research was thorough and believable; it was vindicated in the speed with which our home was sold, and in the final selling  price.

Joan and her staff were professional,  respectful and courteous in all of our dealings with them.

We would not hesitate to recommend Joan as a realtor.

John & Jean

Hi Joan,

It was a pleasure dealing with Mrs. Smith in the sale of my late Mothers property.

From our first meeting to discuss the sale of the property, right through to finalizing the sale Joan and her team always conducted themselves in a professional, dedicated and courteous manner.

I believe that the level of newspaper and internet advertising she provided, and the number of open houses she conducted far exceeds that of other area realtors.

I found comfort in her no pressure courteous approach and without hesitation I would recommend Joan and her sales team to anyone considering selling their home.

Michael

Thank you very much Mrs. Smith and your team Mr. Smith & Luc for helping us successfully sell our house. It was a really pleasant experience. You are very professional! Your great service and step-by-step advice makes the selling process a lot more easier and no more stress for us. Great job on staging, open house, negotiation… We are very pleased with the selling price. We will definitely look for your help next time when we sell our house again and will definitely recommend you to our friends.

Many thanks,
Yongkang & Wen

Good morning, Joan.

Once again, thanks for your excellent service in coordinating the sale of our home. This is the second property you have sold for us and like the first time, we were impressed with your intuition with local market conditions and never once had any doubt that the sale would be anything but timely and painless. You certainly have a fine team and it was reassuring to see how everyone worked together with the aim of selling our house.

Stephen & Kathy

Hello Mrs Smith,

We would like to thank you very much for selling our house, everything was done perfectly and with great results. We are very pleased . And we thank you so very much for everything.

Thank you again,
Percy & Margaret

Joan,

We were very pleased with our relationship with Joan and her team.  Professional advice, customized service and solid selling skills were definitely a factor in the successful sale of our home.  We would definitely work with her team again and recommend her to others.  Many agents promise results, the Joan Smith team delivers them.

Sarah & Steve

Dear Mrs. Smith,

On behalf of my mother, myself and my brother I wanted to thank you for all the extra help you provided us in the past few months with the sale and purchase of our homes. Your understanding and patience with our special circumstances were very appreciated in our scramble to get our affairs in order. A special thanks to Luc who provided some very welcome advice for a kid in way over his head. We wish you all the best and look forward to doing business with you again soon.

Thank you,
Sebastian

Joan,

This is a short response to the integrity and professional manners that you and your team brought to a more than difficult sale situation. Particularly the marketing and staging that you did to ensure that my children did not have to go through weeks and months of having people looking through their rooms.

I hope that I might use your services again.

Sincerely,
André

Hello Joan:

Thank you once again for handling the sale of our home. This was the second home you have sold for us. We were again amazed at the prompt professional service we received. Our home was sold within a month at the price we expected to receive. Watching your team in action is like watching a well coached team. Every step of the way was planned and then executed according to the plan. Please pass on our thanks to Stewart and Luc. Each one played a huge part in the sale.

Sincerely,
Jerry & Marlyn

Joan and Luc,

I want to thank you and your team for finding me the perfect home in such a short time. Every time I look at the photos, I am thrilled. I know I will be very happy moving to Ottawa from Toronto in the spring.

You seemed to understand exactly want I needed and your excellent advice guided me through the process. Things have certainly changed over the past 25 years since my husband and I last purchased a house. You made my experience very easy under what for me are difficult circumstances.

Thank you again.
Sharon

Hi Joan,

Thank you for all your patience and support in selling our home. I know it wouldn’t have happened as fast and smooth without you and your team expertise.

Again, many thank you’s.

Greatly Appreciated,
Dana

Hi Joan,

Thanks for your note and all of your help. I really appreciated everything that you did to make sure we got a sale.

Regards,
John

Dear Joan,

Thank you so much for this wonderful experience. It was such a smooth process and I really would like to thank you from the bottom of my heart for making our Holiday season so joyful. Thank you again for everything.

Warmest Regards,
Sabah

Hi Joan,

Kanata’s number one real estate agent sure lived up to her reputation! Joan Smith sold our house in record time, helping out with the staging, the inspections and all the other details involved in selling a house.

She makes it all look so easy… the sign of a truly dedicated professional who has her clients’ interest at heart.

We wholeheartedly recommend Joan Smith to look after the sale of your home.

Ben & Lise

Dear Joan, Stew and team,

On behalf of my mother and my whole family, I want to say a huge THANK YOU!

We are so appreciative of all the hard work you’ve all done for us in getting her place sold. With so many personalities involved, especially me asking so many questions and lacking in patience, we were amazed at how calmly and easily you seemed to handle both our family dynamics and the roadblocks thrown in front of our deal. We know that must have been difficult and we hope that we weren’t too much trouble.

Your professional advice and warm, personal approach helped us all through a very challenging time, and that is something we will never forget. You went above and beyond and we feel so lucky to have had you working on our behalf. We will make sure to spread the word, even more than we always have!

Thanks again so very much to all of you!

Brian

Dear Joan,

Just a short note to say “thank you” to you, Stew & Luc for all of your hard work in selling my home!

Also, I want to thank you for the Ben Babelowsky print. It’s lovely.

You are some awesome team!!

Best to you all,
Dolores

 

Hi Joan.

Caroline and I have only admiration for you and your group. We were very much impressed by your efficiency – how you proceeded throughout the sales proceedings, and also of your friendly approach to communicate with us. We can never thank you enough. We certainly will tell our friends about your group.

You are truly NO;1 in Kanata.                                         Regards and carry on you are certainly helping all of us in Kanata.

Thanks again.
Paul & Caroline

Hi Joan,

One word… WOW!! You and your team made this experience a quick and easy one!  We expected our home to sell quickly, we never expected to sell within 4 days!  Your calm but aggressive style in showing our home and marketing it properly showed us we really made the right choice calling you.  Thanks so much and we will ensure to refer you ANY chance we get.

Thanks again and all the best !! (To you, your husband, and Luc),

Martin & Martina

Hi Mrs. Smith,

We are very happy with your service and your team.  Once again, address our thanks to the ladies in your office for booking all the appointments and Luc for the beautiful pictures.  And big thanks to you of course.  I am very happy and please the way you present yourself when I asked you for the estimate. You sure have tons under that ‘ Hat ‘ .

All the best to you and your team,
Simon & Lynne

Dear Joan, Luc and Stew,

Thank you all for getting our home sold and providing us with good advice. Everyone is very professional. We were always well informed about showing- times, result of each showing and status of our selling process. We were happy to have you as our agent.

Best regards,
Afshan & Mihan

Hello Joan,

Chris and I are thrilled about the house, and we can’t thank you and your team enough for the help and hard work you all put in, especially when we were all scattered across the country!
Will be in touch-
All the best,

Beth & Chris

Hi Joan,

It has been an absolute pleasure working with you and your team over the course of the selling process. From the advice provided when staging our home, to the photos and advertisements used to highlight the unique and sought-after features of our home, your team was professional, insightful and responsive. We had a challenging home to sell; however, we were confident in your team’s abilities to not only show the house appropriately, but also to keep our needs at the forefront of your minds.

Thank you for the efforts put into selling our home, the wisdom and direction you gave us and your patience in dealing with a family without prior real-estate experience. We are truly thankful for the end result, and the timing could not have been any more perfect – needless to say that our costs were minimized as a result.

Thanks again for being there for us when we needed help the most,
Michal & Asako

Hi Joan –

Just wanted to formally thank you for the wonderful job you and your team did in selling our house. It was a great experience and all aspects of your operation are so professional. We just love the photos Luc took of the house and think it it a lovely idea that you give them to your clients on a CD afterwards. Thank you also for the print – it will make a nice addition to our new home.

Our only regret was how brief our experience with you was – you sold our house so quickly! 🙂

Thanks again and we’ll be in touch should we ever find ourselves in Kanata again.

Amy & Chris

Joan & Team,

Thanks very much for your help over the last few weeks.
As a team you’ve been intuitive, efficient, friendly, effective, responsive… (I can think of many more good adjectives).

In your role you need to get inside the heads of your clients to understand what makes them tick and what it’s going to take to get a deal.

All four of you have exceeded our expectations in every way.

One neighbor (in the kindest way) referred to the Joan Smith “machine”…
I guess when you know the market as well as you do… all the pieces tend to fall into place.

Best regards & thanks again,
Ted & Dominique

Hi, Mrs. Smith:

Our experience with your service for selling our house was definitely a pleasant one. In every step of the selling process, you are extremely experienced, professional and nice. We were comfortable to put our precious house in your hand to sell. We truly appreciate your professional advice, support and standing for us during offer process. We were glad to have you to be our agent. And it really was fast sold. If we come back here in the future, you will be our first choice to be our agent to buy a house. Thank you and your team for the outstanding service you provided.

Warmest regards,
Yumei & Wenhao

Dear Joan, Stew & Luc,

Thank you all for the best possible scenario while selling our home for us.

Joan, your expertise was evident in the efficiency and advice you gave us, resulting in a sale in only 4 days.

Stew, your personal touch of the many details was much appreciated. And Luc, your talent in picture taking was there for all to see. It is so nice to have a CD of memories.

Thank you too, for the Ben Babelowsky print.

Warmest regards,
Carl & Nancy

Joan,

Thank you for your kind words, and for the beautiful Babelowsky print. We couldn’t be happier. We truly appreciate your professionalism, punctuality, preparedness, and advice throughout the total process. It is easy to see why you have been the top realtor in Kanata all these years.You and your staff provided the kind of service one only dreams of.Your combined efforts made this stressful ordeal, painless. Bravo to you all.

Thank you again.

Warmest regards,
Dave & Nicole

Good afternoon Joan –

Kathy and I would like to thank you for the very professional manner in which you handled the sale of our home. The fact that it was sold in one week is a testimony to your advice on pricing and presentation.

We would be pleased to recommend your services to any of our friends who are looking to sell or buy a home.

Please keep up the excellent work,
Kathy & Rick

Hi Joan,

Thanks so much for all your help in selling our first house. We really appreciate your knowledge, professionalism, and services. We are very happy that you were our choice. We will certainly recommend you to our friends.

Thank you again for your efforts,
Tracy & Jun

Joan & Luc,

Our experience with your services was absolutely positive. We thought you were extremely professional in handling everything and we knew what to expect from you in every step of the way which was very important to us.

Regards,
Bahman & Sanam

Dear Joan:

Thanks very much for your e-mail conveying your congratulations to us on the sale of our house. But for your and your team’s sustained efforts this could not have been possible. We are sincerely thankful to you and your team for your valued services and wish you all the best in your profession and personal life. Yes our experience with you has been pleasant and you can certainly take credit for your handling this transaction. Our best wishes and regards to your dear husband and son-in-law for their ongoing support and help. We feel encouraged by your assurance that we can turn to you should we find that necessary at any time.

With regards from both of us.

Truly,
Usha & Rohit

Hello Joan,

We would like to thank you and your team for the outstanding service you provided for the sale of our property.

This was the 3rd time we have used you for real estate transactions, and each time we continue to be impressed by your extensive knowledge of the housing market, your appraisal & pricing expertise, and the tremendous professional effort you and your team put forward to market the home.

We also appreciate the support and advice you provided during the offer process.  Your experience certainly helped us to review offers objectively, foresee potential issues, and deal with them appropriately.

Lastly, we would like to say just how comfortable we were knowing that the sale of our property was in your hands.  It was a pleasure working with you and your team, and we would certainly recommend your services to others.

Regards,
Janet & Bernard

 

Hi Joan,

The selling of our home was a very organized procedure: you arranged our house to look great, Luc’s photos resulted in very high quality advertisements, and open houses were well marketed with excellent turn outs. Our house was actually sold in 2 weeks! As a friend of mine said, as long as you put your house into Joan’s hands to sell, it will be sold fast!

Thank you again for your excellent services,

Ming & Ed

We can’t thank you enough, Joan. Without you, this house purchase would not have happened – you managed to get us that showing and personally delivered the offer – which is what made all the difference. We are very happy with how things turned out and realize how lucky we are. There were so many people at the open house that were disappointed to find it sold.
As I was telling Stew, you managed to sell our house in a “cold” market, and get us one in a “hot” market!

Thank you, and we’ll be in touch again,
Vanda & Andrew

Hi Mrs. Smith,

A job well done – even when we are in a buyer’s market!

Thanks again!!!

Sammy & Helene

Hi Joan,

Thank you very much for helping us rent our home.

I am looking forward to working with you in the future.

Thanks,
Shiguang & Agnes

Mrs Smith,

I was amazed at the excellent and professional services you offer to your clients and I really enjoyed talking to you and listening to your truthful advice.

I will certainly seek your help and advice in the near future and will highly recommend your business to all my friends.

Best regards,
Omar

 

Hi Joan,

Thank you very much for helping us sell our house.  It was a very pleasant experience in which we felt that you treated us not as customers but friends. Your advice, staging and negotiation are very professional.  We appreciate your service.

Best regards,
Mary & Paddison

Hello,

Thanks to your help, we were able to buy a very good house at a reasonable price.

It was a great experience for my wife and I.

Thanks again,
SooGeun

Dear Joan,

We would like to sincerely thank you for the great work you and your Royal Lepage family have done for us. We still can’t believe that you sold our house in just a few days.
With your professionalism you helped us set up our house to make it impeccable and that’s the reason we sold so quickly.

We also truly appreciated dealing with an experienced and very honest team in all aspects.
Without hesitation we would recommend you to any of our friends and neighbours.

Best regards,
Brian & Johanne

Hi Joan,

It was a pleasant experience to work with you and Luc to make the purchase go through. We really appreciate your hard work, patience and understanding. Thanks for all your effort and time to provide detailed information and good communications.

Thank you again!
Bin & Suyan

Mrs. Joan Smith,
Thank you and your team for all the work. We both are very pleased to the entire process of selling our house and we must say it sold quickly thanks to your expertise.

Thanks again,
Hui & Wei

Hi Joan,

Thank you for your professional approach. I really appreciated your expertise and your help was both honest and skillful. I would enjoy carrying out all future business with you.

Sharareh

Mrs. Smith,

Mireille and I were very pleased with your services as an agent. You have always been very proficient in the staging of the home for sale.
Thanks very much again, and we certainly will not hesitate to contact you in the future if we move back in the area.

Michel & Mireille

Hi Joan,

Having tried in the past to sell a property ourselves we found that working with a realtor removed a lot of stress and was a pleasant experience.  Furthermore, your team answered our questions promptly and professionally.

Regards,
Mircea & Doris

Joan,

Both Lynn and myself were extremely impressed with the professionalism of your team. Throughout the process of prospective buyers, open houses and sale finalization, we found dealing with Joan Smith Royal LePage was organized, proficient and thoughtful. Thank you for making our sale and new purchase rewarding. Hats off to Luc, he is thoroughly professional, understanding and has the clients needs in the forefront.

Paul & Lynn

Dear Mrs. Joan Smith,

Xiaojian and I appreciate your great job. We have had great pleasure working with you. Please keep in touch, and hope that you could take a chance to go my new home to have a cup of tea.

Best wishes!
Bin & Xiaojian

Woohoo!!! Thank you Joan, you and everyone who had a hand in selling this little piece of paradise. Congratulations are in order for us all!

Linda & Dave

Hi Joan & Team,

It was a great pleasure to work with you and your team! The two weeks sell is short, but it bears great memory in our life. From the very first moment you stepped into our home for the evaluation, staging, marketing ’til the final sale – everything is excellent. Thank you for all your work! We wish you to continue to be the #1 salesperson (we are sure you will!).

Fan & Xiaolan

Hi Joan,

Our dealings with you were pleasant and a happy experience; you did your very best to sell our house but the economy stopped you from reaching your objective. When we decided to rent our house you did this in a week, handling the paperwork very professionally. Both me and my wife were very happy with the services of your family.

Thanks again,
Charles & Suzanne

 

Hi Joan,

We had originally contemplated selling our home privately, but after the changing market conditions, decided to list with an agent. The entire process was easy and stress-free as you and your team took care of everything – including the great pictures that really helped showcase our home. We believe that your experience and the expertise of your entire team was instrumental in the selling of our home quickly and for a fair price. As a testament to this, the privately listed homes on our street are still on the market, even though they have been listed longer than ours!

Thanks again,
Matthew & Salena

Hi Mrs. Smith,

Thank you for all your contributions with selling our house. Your unique, professional marketing was key in getting our house sold!

Have a great day!
Min & Hanqing

Hello Mrs. Smith,

We really cannot express our gratitude towards you. Your efforts were just outstanding and truly paid off: finally we sold our home! After having our home on the market for a very long time with other agents without any success, we were very optimistic and truly confident of succeeding when listing with you. Your caption, “Results You Can Count On,” holds 100% truth to it. Mrs. Smith, you are a true inspiration to one and all out there who dream of being successful in life; and that success just doesn’t come easy. It required a lot of perseverance, an ardent interest in what you are doing, excellent devotion and impeccable organisational skills and Mrs. Smith, you represent all that and much more! Your efforts that go into planning, organising, and marketing in selling the house are just outstanding.

Luc, Stew and yourself make a great team! Pictures taken by Luc were simply exquisite which made for a very attractive feature sheet.

Overall, it was a very good experience working with you guys. We assure you, all our future real estate deals will be through you and we will convey our positive experience to our friends and family.

All the best and thanks a lot,
Ranjan & Vinda

Dear Joan,

Thanks for your kind assistance in selling our home. Your professionalism and market knowledge was instrumental in selling our home in such a difficult market climate and both my wife and I thank you and your staff.

Best regards,
Paul & Sunhee

Dear Joan, Luc and Stew,

Thank you so much for all your help and expertise in selling our home. As you know, this was our first home that we moved into after we were married, and it has been the home that our son came into when he was born. We put a lot of care into making this house a perfect home for us and had 6 happy years here. When the time came to sell our home, we wanted to ensure that it would be listed at a fair price, and wanted our listing agent to do our home justice in the way they presented it to buyers. We wanted to work with the best, and are happy to say that your team is the only one we considered working with.

We were incredibly impressed by your level of professionalism, your attention to detail, your kindness and of course, your expert knowledge. We were happy to collaborate with you and your team and were incredibly blessed to be able to sell our home in 1 day at nearly 99% of the asking price. We have already recommended your team to our friends and neighbours and will continue to do so. It was a pleasure working with you and we’re sure that our paths will cross again in the future.

Sincerely,
David & Ella

Hello Joan,

We are certainly very glad that we listed with you and very pleased with your services. We have already recommended you to an associate at work and will gladly do so with other friends and colleagues in the future. It was a pleasure meeting with you and having you handle the sale of our home.

Many thanks,
Tejpreet & Tejinder

Hi Joan,

After four months of trying to sell on our own, we appreciated your insight and suggestions in improving our curb appeal and willingness to still increase our asking price when other opinions were to continue lowering it. You were a calming voice during a period of anxiety.
Thanks to you and your team of Stewart, Luc and your office staff for making the experience a pleasant one.

Hedra, Muthia, Nesia, Nadhirah and Ajmal

Dear Joan,

Just a note to thank you and your great team, Stewart & Luc and especially you for helping to sell our house. We were saved a whole lot of anxiety with your regular updates and as for the surprise disc! Sheer genius!

Sincere regards,
Peg & Bert

Dear Joan,

Thank you very much for your help to sell our house!!! It was definitely a pleasant experience for us to let you handle the whole process from beginning to the end. Looking back one month ago, we didn’t know what was going to happen when we decided to move and sell our house… and now we can relax and focus on the new life here in our new home. Once again thank you very much for your professional service.

Yours sincerely,
Yu, Lei & Sunny

Good morning Luc, Joan & Stewart,

I just wanted to let you know that my daughter and I are settling into our new home nicely. Thank you again for all your hard work.Your professionalism and commitment helped us get to where we are now. I will be most pleased to refer your services to others. I hope you have a wonderful summer.

Best wishes,
Joanne

My oh my… Do you guys ever stop? Luc just dropped off a CD with all the house pictures…what a super touch to the  already super service. You placed so many ads in the papers, brought trees and re-arranged some furniture all to help in the sale….of course it worked! We knew you would sell it Joan, Stew and Luc.

Our most sincere thank you’s to you guys!!

Marilyn & Barclay

Hi,

Once again Joan we want to say thank you for the excellent job you did in selling our home. With your many years of experience, you were right on the mark regarding the list price. You sold our last house and when we decided to downsize here, of course Joan Smith was our first choice once again. Thank you and your team for the most professional job.

Best regards,
Marilyn & Barclay

Hi Joan and Stew,

Our thoughts about our purchase and sale; Adrienne and I were initially thinking about various agents who are “Barrhaven experts” handle the listing and sale of our home. However, after meeting with Stew during a showing of the home we bought in Kanata, we both decided we wanted your team to work for us. We are both very glad to have made that decision. Your experience and professional handling of all the details allowed us to list and sell in about 1 week and for 101% of our list price. We are very satisfied with the service you and your team provided. We are already telling coworkers, friends and family what a great experience this was. From what could have been a very stressful time, you definitely made it much easier; and for that we thank you!

Best regards,
James & Adrienne

Hi Joan,

On behalf of my husband and myself, I would like to thank you for selling our home. I liked the way you designed the web page so that we could go on there and check out the feedback from other agents which were always updated. Also, Joan, with any questions or concerns I had, I would call your office and be able to speak with you right away, which I really appreciated.

I would definitely recommend you to anyone buying or selling in Kanata in the future.

Thanks again, it was a pleasure doing business with you.

Sofia & Shahid

Dear Joan & Luc,

Thank you for the excellent job, it means a lot to us. Just going back in time, we couldn’t believe it was our home after it was re-arranged with your decorative skills hat on (that’s apart from your realtor hat you possess). We were sure it was just a matter of time as the presentation of the home was quite awesome. That’s a bit of multi-talented Joan from the usual Joan everyone’s aware of. Still remember your words ‘Working for the top dollars’ and you really meant it.

A big thanks to Luc, the photographs of the home were very well done. A man of patience and one of the nicest to deal with, which makes you guys a very cool team.

The efficient handling during the offer process and the post sale is worth a special mention and with tons of years of experience together between you and in addition the results you provide just proves you guys are Rock’N’Roll superstars. Thank you again for helping us through the entire process.

Sandeep & Shalini

Dear Joan,

It is not by accident that you have been the No. 1 Real Estate Agent in Kanata and in the top No. 1 group Canada-wide for so many years. During the recent purchase of our home, Frank and I saw, first-hand, what it takes to become and remain No. 1. We appreciated the fact that you took a personal and realistic interest towards all of our needs, listened and acted on our concerns, anticipated the next step and made sure that we had all the information and documentation needed so we would be ready to act in a timely manner; never pressured us but presented all the relevant and complete information so that we could then make our own decision.

As well, your very supportive and knowledgeable team members ensure that the client you are dealing with is never neglected.

We had a warm and professional experience during a very stressful time. We found the house we were looking for in Beaverbrook with a very professional and caring agent. We always felt that we had a friend who was on our side.

Kanata has been fortunate to have had Joan Smith in the community for over 40 years to look after the real estate needs of its residents.

We congratulate and thank you and your team. We publicly and highly recommend you to others who need or will need real estate agent services.

Thank you, again.

Sincerely,
Frank & Rosalie

Dear Joan & Luc,

My husband and I recently purchased a home in Ottawa. Being a military family on the move can be a stressful time, as one has to make significant personal and financial decisions in a very short amount of time. Choosing the right location and home for our family was accomplished well within the required timeframe and with minimal stress thanks to the experience and advice of our agent Mrs. Joan Smith of Royal LePage.

Thanks to Joan and her “sales team” we found a home that suited all of our needs. Their knowledge of the area, parks and schools helped us narrow down the locations where we wanted to live. Their patience was much appreciated as we then viewed homes in the selected area. Thanks to their efforts, we found our dream home and now actually look forward to our upcoming move.

I would recommend Joan Smith and her sales team without hesitation to anyone looking to relocate to the Kanata area.

Many thanks Joan,
Helen & Robert

Dear Joan,

Rita and I sincerely appreciate your assistance and patience in selling our home. Your strong negotiation skills certainly helped in closing the deal. Thanks very much for being our real estate agent not only for this home but the previous one as well. Once again Rita and I would like to thank you and your staff for excellent services throughout the process.

Thanks,
Amrish

Dear Mrs. Smith and Luc,

Thank you very much for helping us to purchase our new home. This buying experience was really a pleasant one. I moved from Toronto last year and have spent quite a long time searching for a house.

The first time Luc showed us this house, we had a lot of concerns. Luc released many of our concerns with his knowledge and experience. He explained the issues very professionally and with a sense of humor. He was also very patient and never pushed us.

During negotiation, Luc and Mrs. Smith were representing both us and the sellers. They emphasized a fair deal. The professional treatment in the negotiation really made a difference. We trusted that the Mrs. Smith team knew the market, and this helped us to make a decision sooner.

During the home inspection, Luc never tried to disturb our home inspector. He helped us to ask many important questions in order for us to understand more about our new home. Overall, we are very happy with this purchase. We understand now why the Mrs. Smith team is #1 in the Kanata area. The professional service, the knowledge on the market and construction, and the trust worthy people make a huge difference.

Thank you again and we look forward to talking with you soon,

Yongbao & Aihua

Dear Joan,

After 3 months on the market with another agent, our house wasn’t moving. Once we decided to go with you as our realtor, you wasted no time in stepping in to provide much needed guidance and attention to detail in preparing our home for showing. Your experience speaks for itself and we discovered first-hand how valuable it is. Thank you so much.

Sincerely,
Collette

Hello Joan & Luc,

Selling our home through you was more than a pleasant experience. We heard from our cousin that you are #1, but with this experience, we have no doubts that you are not only #1 in Ottawa, but the best people we have ever dealt with.

Kudos to you, Joan, and Luc for getting into such details and showing so much interest in our house from our perspective.

Wherever we move to, we will always remember you guys as thorough professionals and the best realtors. I have already recommended you folks to a lot of my friends and we know who to reach out to if we decide to move back to Ottawa.

You are the best!
Karishma & Pankaj

Hello Joan,

You have no idea how helpful you have been to me and my daughter. The house is amazing and the location is even better. Thank you all for helping me find a place where I can get back on my feet again.

Anita

Dear Joan,

My wife and I would like to thank you for the great job that you did. It was a pleasurable experience for us.

Dariush & Mojdeh

Dear Joan & Luc,

It has been a pleasure working with you and Luc. With your help, I was able to get a good picture of the market in Kanata and determine the best way to move forward.

Thanks again for all of your help!

Edwin

Dear Joan,

Thank you so very much! We truly appreciate and admire your expertise and professionalism.

George

Dear Joan,

We knew we made the right choice choosing your team to sell our house but never expected to sell so quickly.

Thank you,
Alex & Luce

Thank you very much, Joan!!! We are so happy that everything worked out fine for us with the help of your firm and Stew.

Hope to continue to do business with you in the future, too.

Thanks once again,
Jayshree & Rajesh

Dear Joan,

Thank you very much to all of you for your hard work concerning the sale of our home. We were very impressed with the professionalism we observed during this experience.

Thank you again,
Janie & Kelly

Good morning,

Thank you for your hard work during the process of selling our home, it was a very speedy turnaround.

Kind regards,
Debra

Hello Mrs. Smith,

Thank you for your great due care on leasing out our rental property, and we appreciate so much that we have been provided similar care as a “sale property” is entitled.

I have also further assured myself for my right decision of inquiring help from a good professional when I don’t have the expertise myself. Through the optimum result of the rental property, we have seen how the best Royal LePage Kanata agent (you are the best of the best, Mrs. Smith) conduct the best professionalism and exercise the strategic negotiations.

We will definitely contact no one else except YOU again if we have other real estate matters in need of help in the future. Our own experience reaffirmed that the result from you is really a “RESULT WE CAN COUNT ON!” — We wish you continuous success on your sales and everything you do.

Best Regards,
Vicky & Victor

 

Good Afternoon,

Thank you for having sold the house. I want to assure you that this latest transaction has been one of the most pleasant. Once again, I thank you very much for all you and your team have done for us.

Andre

 

Hello Joan,

Thank you so much for your help & guidance. You & your team are great!

Paul & Pauline

Hello Mrs. Joan Smith,

Thanks to you and your family team for your very very hard work to sell my house!

Thanks!

Kun

Hi Joan,

Thank you again for helping me sell my house. I only wish I had listed the property with you last spring, rather than with another agent. Live and learn, I guess. Rest assured I will strongly recommend your services to anyone I know who is planning to sell or buy. I am thoroughly impressed!

Ross

Dear Mrs. Smith,

Thank you for all your help and advice with buying our first home in Canada. You have been of tremendous help for us.  In fact, with your support we don’t feel as much stress as we had been anticipating we would.

Please also pass our thanks to Stew; he gave me some very valuable advice during home inspection.

We are currently busy with arranging the move, but above all that we are looking to settle into our wonderful new home. We already love it and cannot wait until we can start enjoying it.

Sincerely yours,
Pavel, Tatiana & Sasha

Joan,

Our warmest thanks to you and your team for your effective marketing and selling of our home. We are extremely satisfied with the assistance we received.

Thank you ,
Mark & Victoria

Joan,

It has been a pleasure in hiring your services for the sale of my home. The services provided by your team were excellent and due to your hard work the house got sold in less than a week.

Regards,
Srikanth

Joan,

Thank you very much. You and Stew and Luc have been great.

Dirk

Joan,

It was a pleasant experience and a lot less painless than we were expecting! Thank you for making our first experience selling a home a quick one.

Thanks again Joan,
Lisa

Dear Joan,

Thank you very much to you and your team for all the work you did on this sale – I know it has been a hard one and I appreciate all your efforts.

Regards,
Graham

Joan et al,

It was a great pleasure to work with you all and I so appreciated your professional approach to real estate sales. Man could those of us in business all learn tons from you!!

Thank you again for your assistance,
Linda

Joan,

Thanks for all the assistance.

Paul

Thank you Joan. Natalie and I were very pleased with the overall experience. You and your team took much of the stress out of buying our new home, and selling our existing one. Selling our house in 6 days…what can I say!

Kind Regards,
Grant & Natalie

Hi Joan,

We were extremely happy with the service you, your husband and son-in-law have provided. As a matter of fact, my husband has decided to change his real estate agent for his new house in Plaisance for Royal LePage. Your husband gave him the name of somebody he can trust and he is presently there with him.

Thank you very much, it was a nice experience.

Peter & Lindha

Joan,

We want to thank you and your team for the excellent service you provided for the sale of our home.

Marie & Robert

Thanks for all the help with selling the house. It’s all over now except the packing and moving. I found the disc waiting for me when I got home. The pictures are beautiful, it will be a nice souvenir of all the work we did here.

Thank you,
Cari & John

Thanks to you, Stew and Luc for renting our home.  Kathy and I are delighted with the outcome. I still feel great when I see that ‘Rented’ sign on our front lawn! We would certainly be glad to work with you and your team again…but hopefully not for a while.

Again, many thanks to you all,

Mike & Kathy

Thank you Joan. First class service in my estimation. Regards,

Brent

Dear Joan,

It was a bit of a whirlwind purchase experience as we drove in from Toronto for two days and managed to look at more than 15 houses in a very short time span of about 10 hours. But everything has definitely fallen into place for our move. We were thankful for your e-mail as it gives us the opportunity to express how thoroughly impressed we were with Luc. Luc was very helpful, accommodating, professional, knowledgeable… We have told him how much we appreciated all of his hard work, but we wanted to pass it on to you as well. We will definitely be recommending your services to friends and family in Ottawa.

Kind regards,
Jessica and Johnathon

Dear Mrs.Smith,

Hong and I wanted to write and thank you for the outstanding job you did on the sale of our home in Ottawa. You were an aggressive and highly competent professional. We were impressed with your knowledge of the market. Again, thanks for selling our home. I am going to recommend you to anyone I know of in search of the top realtor in the area! Sincerely,

Hong & Qiming

Hello Joan,

Thank you and Stu for all your hard work and dedication. We truly appreciate it and would be glad to provide a reference letter at any time if you so wish. Joan if I may ask one more thing of you! Is it possible to get a copy of all the pictures on the slide show put onto a cd or disk or even emailed to us. We do have pictures of our home but Stu’s are great and we would love to have them.

Joanne & Brian

Dear Joan,

It has been a pleasure working with yourself, Stewart and Luc as well as the other members of your office. Thank you very much for all your hard work.

Tim & Heather

Hello Joan,

The very reason we left our house to you and our whole family moved to Toronto was because we trusted you could do a great job. You did it!

Zhong-Yao & Lingzhi

Hi Joan,

I can say without a doubt, you and your team are the most professional that we have ever dealt with. I would recommend you and your team to anyone, in a heartbeat!

Thanks so much for all of your efforts.
Kevin

Hi Joan,

Thank you for your help. We are very happy to have you as our representative.

Hao & Qing

Hello Joan-

We want to thank you and your team for the friendly, efficient and professional approach used to list and sell our home.  Well done and thank you.  We’ll stay in touch. You can be assured that if I come across anyone in the Bank who is moving to Ottawa and needs a good real estate agent, that I’ll make the referral.

All the best to you and your family in 2007.

Brian

 

Hi Joan,

Thanks for this. We are very pleased with the house. Thanks for all your help with buying the house. The process was definitely handled very efficiently and professionally.

Kevin

Joan,

A sincere thank you to you and your team for your assistance in selling my home. From start to finish, the whole process was timely and professional. You exceed expectations!

Best Regards,
Sandy

Hi Joan,

Thank you so much for all the effort you and your husband have put into selling our house! We appreciate it very much!… Wishing you and your husband all the best in the holiday season and coming year!

Zuan & Daqing

Hello Joan and Stew,

Thank you, and yes the experience was a pleasant one; we couldn’t have worked with nicer people. Thanks for everything…

Ed & Krystyna

Hi Joan, Stew & Luc,

Your motto sums up our feelings: “Results You Can Count On”. There is no question that your family-run business is on top of it’s game. Everything from price appraisal to advertising and sharing of information was top notch and professional. Your knowledge of the real-estate business in Kanata was a major factor in selling our house after only two weeks of listing with your firm.

We certainly would recommend your services to anyone needing to purchase or sell in Kanata.

Best warmest regards,
Mark & Pat

Hi Joan,

Matt an I wanted to write a short note to thank you and Stew for your assistance with the purchase of our new home. We greatly appreciated your professional and courteous service throughout the past year…We look forward to hearing from you soon and we will certainly be recommending your services to our friends and family in the Ottawa area.

Sincerely,
Kara

Joan, Stewart and Luc,

Thank you for all that have done for us. It was a pleasure dealing with you and we appreciate all your hard work and special attention.

Best wishes to you,
Nancy, Brian, Laura and Jacob

Dear Joan and Stewart,

Thank you for your tremendous effort in selling our house. I know there were many obstacles surrounding the selling of this place. Your experience, dedication, professionalism, and integrity paid off in this difficult time.

I was very satisfied with you listing and selling our townhouse in one day, assisting with the purchase of my first single house, and as recently, selling the current house. As always I have been very satisfied with your results.

Karen

Thanks for all your hard work and help. We were most pleased with your service.

Dennis

We would like to thank you for all you, Mr. Smith and Mr. St-Hilaire have done for selling our house. Thanks to your professional team and effective strategy, we managed to resolve the biggest issue of our move the fastest.

Mohsen & Esmat

Thank you to you and your whole team for such professional and pleasant support. Not only a successful process (on both sale and purchase) but equally a pleasure dealing with such a professional team.

Margaret

I am very pleased with your professional service. No doubt you are the No 1 real estate agent in the Kanata area. I have already recommended you to my friends. I am sure they will contact you soon.

Weiya

Thank you very much for the services provided on selling our house.

Xiaopeng

Thanks Joan, in the end all went well and I’m pleased with the final price…Please pass on my appreciation to Stew and your staff for all the work they did to support this.

Bill

Once again, thank you very much for all your efforts and help in selling off our house. Your office staff were also very helpful.

Shelley & Suhit

We were very pleased with the entire process of selling our home. Everything from the CMA to the marketing to the negotiations was done in a professional manner. We would not hesitate to recommend your services to any of our friends and neighbours.

Valerie

Thank you again for all your work…You and your team were a pleasure to deal with.

Myrna & Bob

Dear Joan,

Stew, Luc and yourself were a pleasure to work with. In a very short time, you were able to generate a lot of interest for my house and got results very quickly.

Many thanks to you and your wonderful team.

Good morning Joan.

We are very satisfied clients! The relief is incredible. We know that your skill and experience with negotiations brought about this great outcome! We appreciate Stewart’s contribution too! Thank you very much!…

We feel very fortunate to have the house sold in such a short time and for a great price….Happy first day of spring!

Lisa

Hi Joan,

Thank you so much for your great and professional help in selling our house so quickly at the price we are satisfied with.  I definitely will recommend you to my friends in the future.

Please pass our Hello and thanks to your husband and all your team, they are also great! Best Regards,

Ling and Xiang

Hi Joan,

It was certainly a pleasure doing business with you.

Vikie

Dear Joan,

I would like to thank you with all my heart for your excellent work. I would also like to thank Luc and your husband, whom I have had the pleasure of running into. I’ve already told you how much we admire you since we moved to Canada, and we will continue to admire you always. Please be assured of my highest regards.

Yuko

Hi Joan,

Thanks again for your great service selling the house.

All the best!
Xu

Joan,

Thanks, we are satisfied with the entire experience.

Ian & Theresa

Dear Mrs. Joan Smith,

Thank you so much for a great service, and it was such a good experience to do business with you, well done. We will contact you if we need anything else in the future, also we would highly recommend you to other people who need this service. Have a wonderful weekend.

Best Regards,
Ratana

Everything went pretty smoothly with the house sale, we just had to be patient since we listed late in fall during the slow period for real estate sales. Great job guys as usual.

Ian & Eveline

Mrs. Joan Smith,

Thank you very much for your help.

Regards,
Hongtu

Hi Joan,

Thank you very much for the good results, as you said in your card, it’s a good result you can trust. Yes, the experience was a good one.

Please forward my thanks to Stew, too.

Best regards,
Sheena

Hi Joan,

The whole procedure was a pleasant experience indeed.  Especially, I appreciate your prompt phone calls and emails though you must have been very busy with so many homes to deal with.  If my friends in Ottawa ask me about choosing a realtor, I would recommend you first because you are a real professional. Thanks again and take care.

Hyonyong

Thanks Joan for all the hard work you put in to sell it.

Cheers,
Amer

Joan,

Thanks very much for the commitment you showed to selling our home.  This experience has been much more pleasant than the last!  We will definitely contact your team again on the sale and purchase of our next home!

Amanda and Jason

 

Hi Joan and team,

After months of trying to sell our house through one of the ‘sell it yourself’ web services, we called Joan Smith.  Her thorough appraisal technique, immediate action on creating our listing, and excellent communication skills led to our house being sold in less than a week!  We highly recommend Joan and her team to anyone who is serious about selling their home.

John and Sue

Joan,

Thank you very much for all your hard work, you and Stew are wonderful people and I would not hesitate to recommend you to anyone in need of your services, we are going to miss you.

Gail

Congratulations to you Joan!

Thank you so much for your help and assistance on this!! Have a great one!!

Nada

Thank you so much Joan and Stu for making what can be a stressful time into a great time.

Joan, I really appreciate all your helpful advice on both the purchase of our new home in Beaverbrook and the sale of our house. With all your experience in the real estate business I felt quite at ease with the whole process and we felt we could rely on your good judgment.

Stew, I really enjoyed working with you as well and respected your knowledge on homes. Your relaxed behavior helped us remain relaxed as well. I especially enjoyed our conversations during our home inspection of our new home in Beaverbrook and appreciate you being there should we have had any questions.

Luc, it was nice to meet with you and the pictures you took on the MLS looked great. Very professional.

We’re really looking forward to our new home in Beaverbrook and I can’t be happier that we were able to sell our house in less than a week. With 2 young ones it’s nice we don’t have to spend our summer showing our house.

All of you make a great team and I’d highly recommend you to my friends if they are looking for an agent.

All the best
David and Sharon

Hello Joan,

Thanks for all the help. It was great to work with you…Wish you all the best.

Regards,
Nazafarin & Reza

Joan….

Thank you for your message. I’m sure I speak for Sylvia too when I say yes I am pleased with the handling of the negotiations for the sale of our home.  In hindsight (as always), we might have fared better had we employed your services from the beginning and there were many factors in that decision. However, none of them were to do with my assessment of what you had to offer us. Your presentation of the facts about how to position our home were welcomed and I was impressed with the completeness of the information package you provided. The speed at which things began to happen once you took over the situation was impressive and we are pleased with the outcome, especially given that we are rapidly approaching that time before Christmas when we could expect a slowdown.

So thank you for your help and you can be sure we will pass on our recommendations whenever we can. Sylvia and I both consider ourselves “pro-sumers” and we make a habit of informing potential vendors of that fact. A prosumer is someone who tells everyone they know when they get good service. And… They tell everyone they know when they get bad service! I will be happy to pass on my recommendation.

Regards.
Graham

Joan,

I want to thank you for your professional, no-nonsense approach to house-selling. It really works for me. Thank you for successfully selling out house on Knudson…it was a pleasure to work with you.

Regards,
Sylvia

Hello,

Thank you for selling our house (in Katimavik). Selling our house was quite a pleasant experience. Considering the distances (Ontario vs. Alberta), I was actually expecting the sale to be much more difficult than it actually turned out to be.

Thank you for the feature sheets, advertisements, negotiations, and answers to our many questions. Overall, thank you for handling the sale of our house.

Erika

Dear Joan,

Just a short note to thank you for the tremendous effort you put into selling my house. I had visions of it remaining unsold throughout the winter…I am most deeply grateful to you and your team and wish you the best of good fortune.

Yours Sincerely,
Peter

Joan, Stew & Luc,

Wow! You sold our home practically overnight! We appreciate the speedy sales service as well as your guidance in helping us choose a suitable new home.

Tanya & Travis

Hello Joan & Stew,

We thank you for all the extra effort and beyond the normal help you gave us. Your expertise and professional manner made a difficult sale possible without any greying of our hair or worry lines. Please thank your son-in-law for the great photos, I’m sure they made a positive addition to the sale.

Now I know why you’re the #1 sales team, thank you again and all the best in future business.

Sincerely
Ken & Elke

“Joan….
Thank you very much for the note. I want to thank you very much for the great service I got from you and your team. I can easily see why you are #1. I would highly recommend you to my friends and will undoubtedly deal with you again in the future. Thanks again.”

Peter

“Joan….
I did want to thank you for your assistance and professionalism in selling our house on Sherk Cr. We particularly appreciate the extra effort that you and Stu put in with the odd jobs that were difficult for us to manage long distance from Toronto. Thank you again and we would be glad to contact you should the need arise.

Best regards”
Jini and Anu

Hi Joan,
Thanks for taking care of selling our house on Zokol. We are pleased that everything went as well as it did. If we ever need an agent in Kanata again, we will definitely contact you! Thanks and all the best,

Martine and Chris

Hi Joan and Stew!

Sorry it has taken so long to get back to you. We’ve been busy trying to get settled and there is so much more to do out here in the country as you know!!! Thank you for all of your help in selling our place on Furlong and helping us buy this little piece of paradise. We are very happy with the move and hope you will be able to drop in for a visit whenever you are in this neck of the woods!

Sincerely
Christine

Dear Joan,
Thank you for your email. I am glad that with your help I sold my house in such a short time period at a reasonable price.

Kang

Thank you so much Joan. Of course I was happy with the service I got from you. Appreciate all your help and kindness. I will certainly recommend you to anyone who’s selling or buying in Kanata.

Cheers,
Ghanem

Dear Joan,
Now that the transaction has been completed, I want to thank you for your help in selling the house. During that period, I was able to appreciate your long experience at work, especially during those hard times we had with the previous occupant. I can say now from first hand experience, that your fame is well deserved, and that I won’t hesitate in recommending your services…..Cheers.

Antonio

Thank you Joan.
I appreciated your professionalism and personal efforts of yourself and your husband and I would by happy to recommend and use your services in the future.

Mark

Hi Stew and Joan,
Sorry it has been so long writing back. Things have been hectic around here. Ana has now moved up from Halifax and we are getting ready for our wedding in March. We really like the house and are having a great time. Thank you again for all your help!

Rodney and Ana

Dear Joan,
Thanks very much for your help on our house selling. Wish you and your family have a great Xmas and New Year!!

Fang & Wu

“Dear Joan,
Thank you very much for your help with selling our house in Ottawa! Yes, we are very satisfied with your handling of the negotiations and closing services. THANK YOU!..With our warmest regards and best wishes”

Jian and Jingdong

“Hello Joan,
Thank you for your e-mail. Thank you for the great service you and your staff provided us for the sale of our home. Selling was never easier! Everything went so smoothly that we didn’t even know things were happening!

We are very happy in our new home and neighbourhood, although we still have some unpacking to do. I am ecstatic that there are new malls and shopping plazas going up all around here. We will have everything just a few minutes from home.Once again, thank you very much for everything. We enjoyed meeting the famous “Joan Smith”! Sincerely”

Tina

Dear Mrs. Smith,
Thank you very much for everything you did to help us in the sale of our home. It was not an easy contract for you! It was a pleasure dealing with you and your staff. I was very impressed and I’ve told this to neighbours and friends who were wondering if you were as good as you seem to be. The weekly report is a very valuable tool.

I truly admire your energy and positive attitude. You enjoy your work and it shows! It’s so rare today to find this energy..Gee, I hope not to move soon…But if I ever do, I’ll give you a call! All the best!

Line

Hi Joan!
It’s been a pleasure getting to know you and experiencing the “Joan Smith” magic.
Thank you for your amazing work and for making this our best “real estate” experience. Sincerely,

Tina, Rejean & Nadia

Joan,
We wish to thank you for the way in which you handled our house in the sale of it. – you were so efficient.

Vivian

Hello Mrs. Smith,
I just wanted to say thanks for your continuous and successful efforts in selling my house a couple of months ago. No wonder you are number one!

Farhad

Thank you as well Joan, for helping me through the sale of a dear friends’ home. You and your team are excellent to work with, efficient, great customer service and professional. It has been my pleasure dealing with your company. Sincerely,

Lorrie

Dear Joan,
Thank you very much to help us sell our house out at the price we are very satisfied!!!
Wish you and your family all the best!!!

Jianmei & Yu

We would like to take this opportunity to thank Joan Smith for the expedient and remarkable service she provided us during the sale of our home in Kanata.

During the appraisal interview, Joan’s charming personality and dedicated professionalism established an extremely personalized relationship. After reviewing the comparison sheets and thoroughly assessing the condition and value of our home, we negotiated a fair listing price. Joan’s quick response through the MLS listing led to immediate showings of our home.

Joan’s husband and photographer Stewart, renowned for taking beautiful interior and exterior pictures arrived the following day and armed with his camera snapped off pictures thus creating a wonderfully assembled coloured feature sheet and a special “poster board”, which displayed our lovely home and prized perennial gardens. He flattered us by stating: “I usually have a limit of so many pictures per house that I can take but, your gardens were so beautiful, I doubled up”. I was extremely impressed with the fantastic display Stewart achieved and I believe the pictures were truly fitting for Home Style Magazine.

Our home sold immediately. Without pause, Joan diligently drove back and forth with the offer in hand during the late hours of the evening always going the extra mile. Again she provided accurate and prompt advise allowing us to constantly feel extremely at ease with the proceedings and comfortable under her protection, ensuring at all times that the “I’s” were dotted and the “t’s” were crossed. From start to finish, Joan not only made Tony and I feel important but above all made our home the most special house in the neighbourhood.

Tony and I would like to thank Joan’s staff at Royal LePage for their top notch service they provided, keeping us well informed at all times throughout the selling process. We will always remember the fantastic service you provided for us and will not hesitate to call upon your service in the future. Tony and I tip our hat to Joan, and the Royal LePage Staff.

Darlene and Tony

Dear Joan,
Thank you for your message. Well it certainly is a relief to have both transactions completed. We are almost settled in our new home and are finding it very comfortable.

We were pleased with the handling of the negotiations and the closing services and wanted to thank you for your thorough and professional approach in both of our real estate transactions. It was a pleasure to work with both yourself and Stew.

Sincerely,
Chris and Maureen

Hi Joan,
As you know we will be relocating to North Carolina in the states, as of today we don’t have an address yet, once we get one I will send it to you, I wanted to take this chance to thank you on behalf of my wife and myself, it was a great pleasure dealing with you. Thanks

Gihan & Mohamed

Dear Ms. McCallum,
We would like to thank Joan Smith and Stew Smith for their excellent work in selling our house. They always try very hard to take care of their client’s best interests. They help us in every aspect to make our house saleable. They are very trustworthy in doing everything. We are very impressed by their attitude and capability to serve and satisfy the customers. We really think their spirit and excellence in customer services should be highly praised and admired. Their good reputation will definitely attract more and more clients to Royal LePage. We will refer our relatives and friends to them whenever they want to sell their properties.

Yours truly,
Yisha & Yan-Fei

Joan,
We wish to thank you for the way in which you handled our house in the sale of it. – you were so efficient.

Vivian

Dear Joan,
Sorry I took so long in getting in touch with you, but here I am finally!! Thanks so much for all you did to make our house sale so easy and relaxed. Both you and Stew were great.

This has been a bit of a culture shock for me but it is nice and very quiet up here. The dogs can bark as much as they want to and it doesn’t seem to bother the deer that are in the back yard. Come up and see us sometime. All the best.

Betty and Ian

Dear Joan,
Thank you very much for helping us sell our home. I love my home at Kanata. This house is very important to me, my daughter is growing up here and my son is born here, I have a lots of nice memories here and I will miss everything I have here very much. This includes you and your husband, I am very impressed by your professional attitude and ability… thanks again and welcome to drop into my home anytime.

Best regards,
Yao

Thank you Joan it was a pleasure doing business with you and Stew and the rest of your very able team. I have already recommended some future prospects for the sale of their properties.

Jeff and Darlene

Dear Joan,
I want to thank you for the terrific job you and your team have done in selling that “challenging” home, and would like you to stay in touch. ,Sincerely,

Ross and Pauline

Joan,
Thank you so much for everything, it was nothing short of excellent dealing with Stew and yourself.If I ever decide to move back to Ottawa you can certainly count on a phone call to assist me in looking for a new home. Thanks again, Best of luck in the future.

Gerald

Thanks for your msg, Joan. Yes, all is well. I had no doubt about your ability-that’s the main reason I chose you. Thanks again.
Max

Hello Joan,
Good to hear from you and apologies for not getting back to you on your earlier email. First, our heart-felt thanks for your stellar performance on the sale of our home. Al and I both enjoyed meeting you and your hubbie – your combined efforts didn’t disappoint! I have a bet with Al that it’s only a matter of time before you two decide to pursue political office – you’d be the right folks to represent our fine community and you’d have our support.

Anyway, Al and I are very pleased with the sale of our Dartmoor home.
…If you and Mr. S. are in the neighbourhood, please drop by – I’d be happy to give you the five cent tour of the new place! Hopefully my paintings will be up and you can see some of my recent work…Keep in touch.

Your friends,
Al, Louise, Ky and Scott

Hello Joan,
I hope you had a good summer! We have settled into our new home and we are enjoying the neighborhood. …We thank you for your warm and efficient service and let’s keep in touch!

Terry

Hi Joan,
It was a pleasure to have you working for us, and we thank you for your effort.

John & Joyce

Hi Joan,

Things are getting exciting as our moving date is getting closer. Thank you for your assistance in making all this possible. Keep well.

Chantal

Dear Mrs. Joan,

We are very happy to have worked with you, and enjoyed the whole process of selling and negotiating. We were impressed with your extraordinary expertise on house buyer and selling, and admire your working spirit. We did not regret interviewing only one agent and would definitely recommend you to our friends. Results we can count on! Thanks again and keep in touch

Lihua & Jason

Hi Joan,
Thank you for selling our house it was a very pleasant experience and I must say it sold quickly thanks to your expertise. Once again thank you for selling our house and I look forward to searching for a new home. Thanks.

Anne

Dear Joan:
Many thanks to you and your staff for the very professional and excellent service provided with respect to the sale of our house. Everything, including the sale negotiations, went very smoothly and certainly met our expectations. We have recommended you very highly to some of our friends who are thinking of putting their houses up for sale.

With best regards,
Shelley & Suhit

Thank you very much for all your help and support throughout the process. Cheers.

Anju & Kishore

Dear Joan,

We were very pleased with the entire process of selling our home. Everything from the CMA to the marketing to the negotiations was done in a professional manner.

We would not hesitate to recommend your services to any of our friends and neighbours.

Sincerely,
Valerie & Anthony

Hi Joan

Thank you again for all your work. Bob and I are very pleased with the outcome.

Thanks again Joan. You and your team were a pleasure to deal with.

Myrna

Dear Joan & Stew,

Brett and I would like to thank you for your support & kindness during the selling of our house this last year. Given your reputation and successful history as the top Kanata agent, we were pleasantly surprised to learn how remarkably warm and generous you were to work with. I suppose that means I’ve equated success to ‘tough’ but in working with you I’ve learned that it can also mean firm, warm & gentle.

Thank you for your hard work, we appreciate how easy you’ve made this process for us.

Louise & Brett

Hello Joan,

We would like to express our sincere thanks to you for your professional work and excellent service, thanks also to Stewart, Luc, Victoria, your office assistant and front desk secretary.

You did a good research by comparing those recently sold homes similar to ours before setting the price. The photographer, by unfolding colourful pictures of the home, both interior and exterior, led us into the virtual tour. The home description, put in the well-designed feature sheet, with distinguishing features of each part of the home being highlighted, brought us to another virtual tour. Efficient marketing, sustained advertising and various networks rapidly matched the home to potential new owners. Skillful negotiations finally resulted in selling success.  

Thanks again!

Shude & Fenglian

Hi Joan,

Thank you for much for everything; special thanks for the wonderful pictures.

It was great dealing with such professionalism.

I would certainly recommend your company.

Take good care and again THANK YOU!!!

Johanne & Francois

Hi Team!

Years ago, Joan helped me sell our first home and was kind and gracious. We knew we would use her again to have Joan and team sell our home; she set it up wonderfully for pictures, and was excellent and very helpful in negotiations.

Now it was time for me to buy my next house. Joan Smith’s Real Estate Family are great people to work with. Victoria was very knowledgeable in helping me with this next step. She is a true professional real estate agent, also very conscientious about the community and how we live. I truly appreciate the human side, as much as the professional side. She had great patience in my home search and was a marvelous listener. She really helped direct me to make my decision and looking into all the details. Joan even helped with ideas on how to decorate my new house when I asked for her opinions. Stew was an asset during the building inspection.

All in all, they really work as a family, and each one is a true professional. I am looking forward to my new home.

Ghada

Dear Joan,

We thank your firm for working with us throughout the process of our home purchase.
It’s been a great pleasure working with Luc, he made everything seem so easy, seamless and professional.

The search effort was minimal.

The negotiation process was carried through tactfully and successfully. Luc knew how to present our offer. He kept us informed at every step of the process.

The closing services were very good. Luc kept very close contact by email, everything was done on time.

We are very satisfied with the experience, and still processing what just happened in the past few days.

A warm thank you on behalf of Norm and myself,

Brindusa & Norm

Hi Joan,

Thank you very much!  Kudos to you and your team for making this a very smooth and positive experience.  We really appreciated your guidance, expertise, and patience throughout the house selling process!

Specifically, here’s my feedback for the services you provided:

Market evaluation: You provided a very thorough and meticulous analysis, and made timely adjustments to reflect the changing market conditions.
Staging: Your staging recommendations and item placements were spot-on.
Marketing: You provided excellent exposure of our house in all the right venues.
Photography: We, along with relatives and friends, liked the photos on the web site very much.
Negotiations: Your expert negotiation ensured that our house sold at a fair price and in a very timely manner.
We really liked the activity tracking web page, and regularly checked it for status updates.

Please convey my gratitude to all members of your team.

Best regards,
Anurag & Archana

Hello Joan,

As far as Bob and I are concerned, you and your team all earn top marks for the leadership you gave in the selling process. We were pleased with your assessment of how to price our house, the ongoing communication with you and your office staff, the quick notification of feedback from potential buyers, and the photos taken of the property. We also appreciated your firm approach during the negotiation process. The entire procedure was handled in a professional manner. 

Thank you,

Bob & Dawn

Good day Luc & Team,

We would like to thank you for helping us sale our home so fast!

The photos of our home look fantastic, the negotiations and closing service are perfect.  We are so happy.  We would definitely recommend to our family members and friends in the future.

My kids are very happy and excited to move to our new house.  Our closing date is Aug 7th.

Thank you once again!

Tan, Loan & Family

Hello Mrs. Joan Smith,

It’s such a pleasant experience to work with you!
 
Considering my previous experience with another agent, I would say selecting the right realtor is definitely the key to sell the house successfully. With your marketing experience, strategy, my house sold in just a few days since listing in the market.  I don’t know who else could do better than that, that’s why you are the top1%.
 
The whole process to work with you is so pleasant, staging and photography looks so nice, give the home a bright and warm tone which make it so beautiful. I really like the web page you created for me to get feedback, marketing activities, etc., it’s so convenient and special one-on-one service. The final negotiation and closing is easy and smooth, last but not least your office staff are very nice and helpful too. The whole process is so enjoyable, I am really happy about the decision I made to work with you.  If anyone comes to me for suggestion, I will definitely share my story and recommend you without hesitation. 
 
Best Regards,

Julia

Hi Joan,

It was such a pleasure doing business with you and your team. You treated me as an old friend and not just a client. Your easy-going, down-to-earth, relaxed approach put me right at ease from the very beginning.

With your years of experience and expertise, your market evaluation was thorough, accurate, and realistic.

Victoria, Luc, and you did an excellent job at staging. I was particularly impressed that without making me buy any added accessories, you presented the house very attractively with whatever belongings I had. All of you came well prepared to move things around e.g. furniture, pictures, etc. Your and Vicky’s eye for beauty and Luc’s decorating skills are great assets. The photography was fantastic. It made me feel like staying on in the house as it looked so pretty. Marketing was right since you know what works the best for each house. Negotiations were excellent, checking with both me & Vihar whenever needed. The answers to all the questions on either side, mine or buyers, were very easily and comfortable accessible through you and the buyer agent. Closing was easy.

Overall, I am very pleased that you took on a challenge of selling my house and successfully accomplished it.

Thank you for everything,
Shashi

Hi Joan,
Thank you and your team for the excellent work that you did in helping us sell our house.

We appreciated your guidance through the whole process and enjoyed meeting your family/team.

Our regards,
Lata & Ashok

Hi Victoria,

Thanks so much for the great experience. We enjoyed very much working with you during this past few months.

Your professionalism, dedication and tireless efforts are sincerely appreciated.

We felt comfortable in the negotiation process and were able to choose a closing date that matched our life situation.

Thanks again,
Amir & Mozhgan

Hi Joan,
We are grateful to have you and your team help us sell our house.

We have been visiting your website for a few years. Your listings come and go much faster than others, because Joan knows the housing market very well. The staging and photography were excellent and made the house look bright & neat.

We would like to say “Thank You” to Victoria. She made a small change to our basement to help it look more open during her open house for us.

We have a special “Thank You” for Luc as well. He was very knowledgeable about the house and it was very helpful.

We will recommend you and your team to our friends.

Sincerely,
Zhiqing & Zhengping

Hello Joan,

We wanted to sincerely thank you and your team for great work that you all did to sell our house. We loved your work since the beginning with the market evaluation and appraisal of our house, that was something that set you apart from other agents that we interviewed. I believe number of showings that we got is best testimony to the effectiveness of the work that you and your team did in marketing and presentation/staging of our house.
We are also very happy with the negotiation that you did to finalize the offer, it was done professionally and efficient.
We knew that in this slow market selling our house can be tough, but we also knew that we have the best agent that can sell no matter what and you have lived up to your reputation.

Job very well done!

Best Regards,
Eliana & Kamran

Hi Joan & Victoria,

We could not have asked for better service and representation on the sale of our home. We are first-time sellers and had never before worked with a realtor, so choosing the top team in the area was an obvious choice for us and one we are extremely happy we made. The market evaluation was clearly explained to us and made determining the sale price of our home very simple. The staging to our home was beautifully done and we feel made a huge impact, especially in the photos. We received 3 offers on our home during the same day, and Victoria did a fantastic job of explaining the pros and cons of each as well as negotiating with the various agents. In the end we feel we got a fair price for our home and terms that were ideal.

Alex & Paul

Dear Mrs. Smith,

Congratulations to you and your team for making this sale happen despite the market conditions. We truly appreciate your effort in all regards from helping us prepare our home for sale to all the open houses, showings and listings, to actually getting it sold. We thank your team for keeping us informed at all stages and taking care of our house in our absence.

Please say thanks to Mr. Smith, Victoria & Luc for all their help — specially Luc for clearing the snow whenever Capital was late!

Thank you for understanding our personal situation and being there for us when ever we needed your advice and help. It has been a pleasure working with you and your team.

Sincerely,
Jaya & John

Good morning Joan,

It has been a real pleasure working with you and your team. As soon as I knew we were going to have to sell the house from a distance (us being in BC) with tenants inside I knew that if anyone could do it, it would be you. Marketing was very well done, with lots of visibility and a great ad. There was clearly a lot of effort put into it, describing all the rooms and emphasizing on the highlights of the home (oasis yard and amazing backsplash). Evaluation was done in line with the market and gave us an edge on most townhomes, appealing to those who would rather have a single than be living in a can of sardines! The photos and staging were amazing, made the home look really beautiful, modern and bright.

As for closing services, the team was fast, on the ball, and Joan really knew how to handle it so that we could get all factors important to us considered (closing date and sale price).

Thanks again,
Alex

It has been a great pleasure working with you, Joan.
We were very impressed with the detailed market evaluation you provided us. The comparison chart with all the information about our home vs other homes currently selling in the area, told us that you definitely knew your profession very well.

The staging & photography was outstanding. We are thinking to hire your team to decorate our new home.

Marketing: we are seeing homes in our neighbourhood sitting in the market for many weeks without selling. The activity we saw with our home in just a week was truly amazing. We also appreciated the real-time feedback web page you created to follow our home selling progress.
With respect to negotiations & closing services, you made it so easy that we hardly moved a finger.

We will definitely recommend your service to family and friends.
Many thanks!!!
Martha & Ivan

Dear Joan,

You an your team were very professional and I an very happy with the process you followed in selling my home. I will not hesitate to recommend you to friends who are moving.

Best wishes to all of you,

Jim

Hi Joan,  

John and I want to express our appreciation for the professional and courteous expertise your team brought to the table. It made the sale of our house run smoothly.  The advice and help in the staging phase was very helpful and set the tone throughout the process. The team was always accessible and responsive and the advice given effective.  You were of great assistance when we first purchased the house 23 years ago, and we were pleased to be able to use your services again a second time.  

A sincere thank you to you and your team, 

Jen & John

Hi Joan,

My wife and I are very happy with the service we received from Mrs Joan Smith and her team. They are very knowledgeable and professional. Mrs Smith’s assessment of the house was great. She really knows the market and how to price accordingly. We loved the way our home was staged. In fact, even after we sold, we decided to maintain it as we liked it so much.

Her team has many great attributes. They all have specialties in different areas that when put together it makes it a great experience. The photo’s taken of our home are beautiful. Carefully taken and printed nicely. During negotiation time Joan went above and beyond. She gave us valuable feedback and made us feel comfortable throughout the process. Her team truly showed they had our best interest at heart.

There is a reason why Mrs Joan Smith and her excellent team are top. The reasons are as I stated earlier. I would highly recommend Joan and her team and will continue to use her expertise in the future. Thank you Joan to you and your team for all the hard work and effort!

Cheers,

Peter & Angela

Hi Joan,

Thank you and your tem for all of your hard work in getting our house sold. You guys are amazing and we will certainly recommend you to people we know selling their house.

Ed & June

Thank you so much Joan!

Thanks for your effort and time which made the entire process pleasant and smooth.

Nice working with you 🙂

Lei

Dear Joan and team,

We would like to first say “Thank you” for giving us such a pleasant experience to sell our property. From the first day when I spoke to you to get a market evaluation to the day we closed the deal, your team has been very organized and professional on getting us through the entire process.

Here is our feedback on your services:

– your market evaluation was accurate and recommendations on how to stage our home made a huge difference. That was the first step to get prospective buyers to come and see our home

– we have been visiting your website for the past few years and you have one of the best web sites when compared to other real estate companies (do not change a thing!), marketing and photography was excellent

– your team has done a great job during negotiations. Luc was very professional to listen and advise us and we met our pricing goal in the end

– A special “Thank you” to Luc and we will refer your team to our friends and family

Regards,
The Hang Family

Dear Joan, Luc, Stew, Victoria and the rest of the Joan Smith realty Team,

My wife Pat and I would like to thank you most sincerely for the wonderful service you’ve provided us over the past several months. When we came to Ottawa seven years ago your team helped us find our current home. At that time we were extremely impressed with the personal and professional way in which you assisted us, so it seemed only natural that when the time came to move across town we once again seek your assistance. We could not be more pleased with the outcome.

From the moment we began marketing our home, your advice has been invaluable. The analysis of the market you did was meticulously researched and presented in a fashion that made it easy to understand and supported informed decision making. The marketing strategy for our home was first rate and resulted in a sale we are very pleased with in a very difficult market. Pat and I have often marveled at how much more professional the presentation of our home was when compared with others on the market. Your attention to the tiniest detail resulted in a marketing package that showed the home in its best possible light. I wish other realtors spent as much time and effort ensuring that the pictures and descriptions of their listings were as complete and professional as yours.

The support your team has provided us in our search for a new home has also been invaluable. We’ve waffled a bit on our choice of area, but your team’s support has been unwavering. I have really appreciated the accuracy and speed with which you have been able to research adjacent properties and local conditions to assist us in making informed decisions on properties we’ve considered.

One of the things we have appreciated the most is that not only is your team the epitome of professionalism, you manage to pull it off while delivering service in a warm, friendly way. It really is like dealing with family. Buying and selling a home can be an anxious time and it is so nice to be supported by a team that not only provides fantastic advice and service, but does so in a really caring and comfortable way. This will be my 13th move in the last 35 years and I can say without hesitation that your team is the finest I have ever worked with. Keep doing what you’re doing!

Yours truly,
Les & Pat

Hi Joan,

This is the first time that we have used a real estate agent and right from the start, you made us feel at ease about the process.  You provided us with a very detailed and accurate market evaluation, you staged our house so that it looked its absolute best, and you provided professional negotiation and closing services.  

In addition, we truly appreciated that you and your staff always made yourselves available to us to answer questions and provide advice.     

We genuinely enjoyed working with you and wouldn’t hesitate to recommend your services to our family and friends.

Sincerely,
Julie & Kevin

Thank you Victoria,

We are very pleased with you and the team’s services.

The marketing and photography were first rate and the overall experience was very professional.

It was an absolute pleasure dealing with you!!

Best,
Jeff

Hello Mrs Joan Smith!

I have to say THANK YOU very much for everything!

I have never had any doubt that your team is the best and that is why we have chosen you as our representative.

Our experience with you is so positive  that I will be recommending your team to anyone I know is looking for an agent. All of you; you Mrs Joan Smith, your husband, your daughter and son in-law,all cared and  where somehow included in sale of my house.

Thank you for taking your time when ever we needed to talk to you, to see you or to give us advice.

WOW in July my house was sold in 19 days for the same money I was asking since May.

Again, thank you very much!

Vlad & Danka

Hello Joan & Team,

First of all thanks for being so easy to work with. You were professional and thorough in your market evaluation. I enjoyed working with your creative team. The quality of the photographs was outstanding.

You were always prompt and best was the quick turnaround time from listing to selling. Every step of the way you made it easy.

Thanks once again,
Leena & Manoj

Hello Joan,

Thank you very much for assisting us in selling our home.
We really enjoyed working with you and with your team.

Here are our opinions about your services:

– your market evaluation was excellent, professionally and accurately done; it definitely contributed to the successful and rapid sale of our home
– staging improved the marketability of the house

– marketing was excellent: our house was advertised in Kanata Kourier 3 weeks in a row, the description being changed every time to reach different sectors of the market, on the virtual tour on MLS, with a virtual tour very well done with beautiful photography

– you were very accommodating during negotiations, as Cristian was away on business trips, you and your team worked hard and efficiently to meet the dead lines

Our overall experience was excellent. We could not have asked for a smoother and more stress free experience. And to think that it took only 2 weeks to sell our home! Amazing! Now we understand why you are #1 in Kanata and in Ottawa!

Thank you,
Irina & Cris

Hi Joan,

The deal has closed and wanted to say a big THANK YOU to you and Luc. It is not a good time to sell a property in Ottawa, and our situation makes it even more difficult. But you and Luc helped a lot, and we appreciate that very much.

We are impressed with your professionalism, and will recommend your service to our friends.

Thanks again and have a good day,

Peter & The Family

Hi Joan,

Many thanks for selling the house.

Much appreciated.

Maggie

Hi Joan,

Thank you and your team for making the sale of my home move quickly and effortlessly. I appreciate all of your efforts.

Kate

Hi Joan,

Thanks for your hard work to sell our house even though the market is slow. We are also very thankful for your team and very satisfied with all the services you provided to us, see you in the future.

Thanks!
Manjit

Good morning,

Thank you very much for all your work to sell our house and get us into a new one.

I found your market evaluation very thorough and easy to understand.  Your connections with other agents, your knowledge of potential buyers and the accuracy of your pricing,  resulted in our house selling on the first day it was listed, despite many similar houses in the area being very slow to sell. 

The staging process was simple and really made the house look very appealing in the marketing materials.  The photographer was professional and did a very good job of highlighting the positive aspects of our home. 

Your knowledge of associated professionals such as home inspectors, lawyers and mortgage brokers also made the whole process go very smoothly. 

We would not hesitate to recommend your team to anyone who required real estate services.

Thanks again,

Kathleen & Jesse

Hi Victoria & Team,
Thank you for all you hard work selling our condo and getting us into our perfect home. We really appreciated your patience, your honest opinions, and that we did not feel pressured at any time. We also really liked that we could check feedback from showings online and see everywhere that our listing was advertised.

Thanks again for all your help,
Karyn & Rob

Joan:

We are thrilled that our home sold  so expeditiously — many thanks!

We were particularly happy with your prompt attention to our listing at every step of the process — your market evaluation was clear and accurate and left us confident with your suggestions for pricing and marketing. 

The marketing materials that were produced — the photographs and the written commentary — were exemplary. They were  professional, beautiful and attention-getting.

And of course, the fact that the whole process, from initial consultation to final sale took took less than three weeks (17 days to be precise!) was icing on the cake —

 We are delighted with the whole experience and want to heartily thank you and your team for your efforts on our behalf.  We are so very pleased with the results.  

Again, thank you all,

Carolyn & Jim

Hi Joan and team,

Thank you. We really enjoyed working with the team.  We appreciated all aspects of your services (market evaluation, staging, marketing and negotiation). 

On the very first encounter we felt that we could trust you and your team and follow your advice on staging and market evaluation.  The fast results proves you right. 

We decided to use your service on the advice of friends that were really satisfied with their experience. This was a sound decision.  The house was sold in a no time and at above asking price. 

We fully recommend your services.

Hans & Paule

Joan and Team,

We would like to thank you for the excellent job in selling our home in what is becoming a challenging market.  Several key areas where we would like to express thanks are:  the Market Evaluation – it was evident that you spent a lot of time to prepare such an in depth analysis which made it easy for us to understand where we stood in the market and why; Marketing – the quality of the marketing material from professional photographs to print and advertising was excellent; Negotiating – your experience made the process from offer to acceptance as a smooth as possible. 

To sum it up your professionalism at every step of the process impressed us tremendously.  We would not hesitate to recommend you and your team to any friends/family who are considering buying or selling a home.

Again thank you for the great job in selling our home!

Darrell and Kathy

Hi Joan, Luc & Victoria,

I would like to extend my heartfelt gratitude for the great experience I had selling my home.  I was very worried going into this process that my home wouldn’t show well, would take a long time to sell and I had no idea of current market value.  However, from my very first meeting with you, your professionalism and knowledgeable approach totally put me at ease.  The market evaluation process was fascinating.  The comparative analysis of my home with other homes that had sold in my area was so detailed and obviously thoroughly researched.  It allowed for an informed and stress free decision on the asking price for my home. 

The photography and marketing were exceptional.  My house looked very spacious and filled with light – it looked so inviting.  I was so surprised to get a call from you the day after my home was listed on the MLS to ask if I could come by the office as you already had multiple offers and all were over my asking price.  It was like a dream come true.  With your exceptional guidance, the negotiation process was painless with the pros and cons of each offer being looked at thoroughly.  I was totally delighted with the final outcome.

Again, I would like to thank all of you for your professionalism, expertise, and guidance – it was very much appreciated.

Joan

Hello Joan,

  I would like to take this time to thank you and your team for the exceptional job you provided us in selling our home. I will refer you to anyone I know who is posted to Ottawa, all the best in the New Year.

Cheers 🙂

Chris – Recent Military Relocation

 

Hi Joan, Victoria and Luc,

Martin and I were extremely happy with all of the services we received, from our market evaluation, straight until the sale of our home.  The market evaluation was presented in a professional and easy to understand manner, and the materials we were provided were more than sufficient for us to understand where our house stood in comparison to others in the area.  We were very pleased with the professional photographer and the resulting photos, along with the ‘virtual tour’ and are confident that these beautiful photos along with your aggressive advertising strategy were instrumental in selling our home so quickly. We really liked the website you created for us to quickly check for feedback after showings, and it was always promptly updated. We were also impressed by the level of advertising our house received in the short time it was on the market.

It was a pleasure to sell our home with all of you, and it was comforting knowing that our home sale depended on such an experienced and competent team. You’ll be hearing from us again to help us find a new home when we make the move back to Ottawa in a few years! We will also be passing your card along to our work colleagues who are also required to relocate periodically as we are.

Thank you again for the great service,

Jena & Martin

Hi Joan,

Thank you very much. We are pleased.

We will recommend you in the future.

Hasan & Noojahan

Hi Joan, Victoria and Luc,

Before starting the process, we had heard quite a few of unpleasant stories about their house sale from our friends. But with your help, our experience turned out to be a wonderful and enjoyable one. Our place was sold in 3 days and attracted multiple offers. It is an extremely successful case of market evaluation, staging, marketing and negotiation.

Especially, we would like to thank Victoria for her professional service. From the proposal of timing to market to the solid market competition analysis, from staging to photography, from follow-up to negotiation, she made all the processes extremely smooth and easy to us.

In the sensitive case of multiple offers which involved an offer from Joan’s own team, Joan and her team handled the offers with really equal and open way. The whole process was handled in a really fair way to all parties: buyer, seller and agents in both sides. It is an evidence to what Joan told us: “We are honest people doing honest business.”  

Thanks again for your great help.

Zhangyu & Chunya

Hello Mrs. Smith,

We were amazed at the efficiency and smoothness of the whole sale process. 

Starting with a fair and clear estimate for our house value, excellent expert advice on how to prepare our house to reflect its potential, recurring visits to provide more insight, combined with nice final touches by Joan and her team to ensure that the house is ready for viewing, great online photo presentation, marketing material and advertising, well managed viewing appointments, expert negotiation advice with potential buyers, and finally a very quick sale (one week), made the whole sale experience quite remarkable. 

Thanks again,

Christine & Maged

Hi Joan,
 
Thank you very much for your patience and your help in getting us through the house selling process. It has been a pleasure working with your Team.

Julie & Phillipe

Hi Luc,

I can’t thank you and Joan and Victoria enough. The three of you took something I was really anxious about and turned it into something so easy and worry free – it was almost fun. Thanks again!!

Joan

Hi Joan,
 
Thank you!  It was the work of you, Luc and Victoria that sold our place.  We felt well taken care of through the whole process; beginning with a very fair and well thought out market evaluation, the expert advice on staging our home to reflect it’s maximum potential, amazing photographs (everyone we know pointed out how nice our home looked on-line!), great signage and advertising in local newspapers as well as on-line, and ending with a very quick sale, where we felt that our concerns and needs were being protected at all times.  In this market, to not only sell so quickly but to get more than our asking price is incredible. 
 
We also felt that communication was excellent – we always knew where we stood.  After the open house, it was great to come home and see the notes on the people who came through and to read their comments.  We also liked that about the Activity page set up for our property on your web site.
 
Thank you so much for helping us to move into our ideal home, and for making this a very pleasant experience – we really appreciate everything you’ve done.
 
Thank you again!
 
Jen & Rob

Joan,

Many thanks to you and your team for the successful sale of our property in under 4 weeks.

Setting realistic expectations amid a difficult market, and attention to details were key. Your team reacted promptly to suggestions about the marketing material and produced an excellent package; and when it came time to close the deal you always had our best interests front and centre.

Thank you,

Graham & Denny

 

Hi Joan & Team:

Our experience with Joan Smith and her Realty Team was far beyond our expectations. They were all very professional and understood our needs and wants and worked towards them so we could all be happy with the end result. They supported us and gave us their professional opinions with the situations that were presented to us and helped us to work towards our end result, sell our home to the best suited family.

Market Evaluation- The amount of detail, time and analysis put into it was phenomenal. The team had their results and had reasons to back everything up; using comparable properties with pros and cons for every property including ours presented. The fact that it was all fact-based reassured us that we were listing our home at a comfortable and competitive price in the market at the time.

Staging, marketing and photography- The ideas that the team brought to us were exceptional especially once we saw the finished product of the pictures, our home looked radiant and all the little details that they took into consideration really reflected in the end result. In the end, the photos will remain keepsakes of a great time in our life that we shared there. The marketing techniques were great also.

Negotiations and closing- The fact that our asking price was based on fact helped us with negotiations. Joan and her team had facts to help support their strategic approach during negotiating and they were committed to helping us attain the best for the sale of our home. In the end both parties were happy because of a solid foundation that was created by Joan and her team.

Words cannot express how happy we were with the exceptional and professional services we received from Joan and her team. It was much appreciated and if and when time presents again we would definitely deal with Joan and her team again.

Thank you,

Ishak and Sandra

 

Hi Joan,

Joan earned our trust very early on by doing a lot of up front work and not asking us to list with her until we were “staged” and ready to go.  She had a good eye for market conditions and the unique features of our home and, consequently, was able to help us sell our home close to asking and in record time given market conditions.

Anyone who is looking for an excellent agent and trusted advisor should reach out to Joan Smith at Royal LePage.

Bob & Muriel

From the moment we met Joan Smith, she put us at ease immediately.
Her easy going personality, professionalism and perseverance were never ending, and she made the entire selling process a pleasure.

Whenever we asked her a question, she responded immediately and if she didn’t have the answer, she wouldn’t stop until she got one!
Joan is one of a kind, and not only is she our broker, we consider her a friend as well. Due to all of these qualities, we have asked her to assist us in leasing our next home. We wouldn’t even consider having anyone else represent us.

Thank you Joan Smith for everything!

Joanna & John

Hello Joan,

Your description of the property along with extensive advertising got the job done. The Activity Report was a great idea. It kept us “in the loop” and provided us with valuable feedback from prospective buyers. We will recommend your firm to others.

Thanks again,

Rick & Judy

Dear Joan,

I want to thank you for the exceptional sales job you, and your family, did for me.  I knew that if I hired you, and did everything you said, my house would sell quickly and it did.

The first day it went on the market I had 7 showings resulting in 2 offers and I ended up getting more than what I was asking.  The quick sale of my home allowed me to finalize the offer to purchase I had on another house and I now have a beautiful waterfront home… the house of my dreams.

I have been telling everyone if they want to sell a house fast hire Mrs. Joan Smith.  You are the best in your field!  Thank you. 

Cindy

Hi Joan,

John and I would like to thank you and your team for helping us buy our new home and sell our existing.  It was such a quick and painless exercise and for that our sincere thanks.  The marketing of our home was amazing – whoever took those pictures did a great job.  It took us two years of constant discussion about what we wanted to do and we so appreciate your approach and patience and no pressure sales tactics.  We are both still amazed that everything we wanted in a condo you were able to find for us – including two parking spots – every item on our check list of “wants” was met.  Closing of the house deal was beyond our expectations  – clearly you have an excellent knowledge of the real estate business. We would recommend your services to others without hesitation and should we move again, would not hesitate in calling upon you and your team again.  

Thanks so much for everything,  

Dani & John

Hi Victoria,

Mike and I were very satisfied with our recent home-buying experience

I really appreciated your willingness to work around my schedule and spend your evenings doing some preliminary looking during one of my business trips. Likewise, dedicating all your time to us during our house-hunting trip. Even though it made for some long days for you, it made it possible for us to get the maximum accomplished in a very short time.

Not being familiar with the city or local housing market, we particularly appreciated:

-your sound knowledge of the local area including factors that could affect future home values (planned development, proximity to busy streets, landfill, and other possible undesirable features)

-your opinion on how appropriately houses were priced

-your recommendations for local services (lawyers, home inspectors etc)

Our time in Ottawa was well spent thanks to the focused search results we received regularly, and no time was wasted on visiting houses that weren’t appropriate to our needs/wants.

In our previous home buying experiences we have never had a realtor attend the inspection or see to it that the identified deficiencies were rectified. We are very impressed with this, and it is certainly a big help considering the distance we are at.

Also appreciate the regular follow-up letting us know what we still need to do, and what you have done (documents to lawyers etc).

Your very professional services, including that of your office staff, were very much appreciated. We hope we will have the opportunity to recommend your services to others.

Anita & Mike

Hi Joan,

Thank you for renting my house. You did such a great job and I’d like to thank you for that.

Cheers,

Mehrdad

Hello Joan & Luc,

We would like to offer you both a sincere thank you for all your efforts in helping us find our new home and sell our existing house. We are so excited about about our new home, it is just perfect for our family and we look forward to making many memories there!!

To anyone who is looking to buy or sell a home in the Kanata -Stittsville area,

We are repeat clients of Mrs. Joan Smith, Luc St-Hilaire& team; they sold our town home for us four years ago (when we were moving to a new build). We were so pleased with our first experience that when we decided it was time to move our family again, it was a easy decision to call on the services of Joan & Luc!

With respect to finding our new home; from the beginning Joan and Luc really took the time to listen to us and fully understand the characteristics we were looking for in a home and the neighborhood we desired to live in. They created a home search tool tailored to our specific needs and it e-mailed us links of all the new houses that came on the market that fit our key criteria list. We looked at 7-8 houses and booking showings via Joan was so easy. We really felt Joan & team were always readily available and had a rapid response time when we wanted to book showings. When we viewed houses Luc took us through and his experience was invaluable in identifying the pros & cons of houses. Luc & Joan always had our best interests at heart, they were always very honest and gave us their opinions, and they never made us feel pressured. When we finally found that “right” house that met all our needs Joan & Luc acted quick to help us prepare a bid and guided us successfully through the negotiation process. Our family is so excited about our new home!

We decided to buy first, then sell our existing home. We invited Joan & Luc into our home at the outset and they told us all the changes & tweaking efforts we needed to make to stage our home. Then Joan and Luc made some fine tune changes when they can back to do the photo shoot. Joan & Luc are truly experts in the craft of real estate. The pictures and video tour they prepared were very professional and showcased all the key features or our home. Their promotional efforts yielded results rapidly. We had 7 showings within the first 4 days and ended up with multiple offers. Joan 

& Luc guided us through the negation process and we were delighted with the end result.

Buying /Selling a home is an important event in the life of a family and we whole heartedly recommend the services of Mrs Joan smith and her team!

Cheers,

Julie, Jason & family

Hello Mrs. Smith,

We would like to thank you and your dedicated team for the excellent service rendered towards the sale of our home.  The entire experience of working with you has proved that our decision to hire your team was the right one. Starting with our 1st meeting at which Luc and you had gone in great details to explain the entire process of the sale of our home and then the market evaluation to the photography session to the final signing of the sale deed was a very smooth experience. 

We would like to let you know that we would be more than happy to recommend your name to our family and friends.

Thank you once again,

Sonia, Ashish & Family

Hello!

We would like to thank you, Luc, for making the purchase of our home a great experience.  Luc, you were always there when we needed you. You were just one phone call away or one email away to answer our questions and concerns. You were patient, reliable, you understood our needs and were very helpful throughout the entire process.  

We appreciated your no non-sense approach. We know that you worked long hours, sometimes in the late hours of the night, and we wanted you to know that appreciated all the hours that you put in for us. We also appreciated your integrity and honesty throughout the entire process. We would definitely recommend you to our friends and family in search of a new home.  

Thank you, Luc, for making what they say is “the most important purchase of our lives” as enjoyable as it can be!  

Conrad & Edith

Hi Victoria,

Home search efforts – Pre-House hunting trip the web site set up and search parameters really helped us nail down possible targets. Once we were in Ottawa, Victoria was always prepared and presented a logical plan for the days viewings.  In addition , as we added more houses to the list you guys were able to get us in to see them in short order.

Negotiations – Once we entered negotiations, we were able to negotiate a price hat was acceptable. We were provided with good comparison data, that helped us make a sound decision. I would of liked a little more input as to where to start, but I’m sure that if we had gone in too low or high something would have been mentioned.

Closing services – Victoria was with us through the inspection, provided great input and asked questions that I would not have thought of. She even negotiated an additional  lowering of the price. Good job.

All in all it was a very positive experience. We would definitely recommend you guys.

Thanks Again,

Simon & Teshia

Hi Joan and team, 
It was a great pleasure to have you and the team as our sales representatives. We’re impressed by your great experience in local market and your professionalism.

During appraisal, your detailed item by item comparative analysis showed your attention to details and professional approach. The same detail oriented professionalism carried over the entire sales process. We are glad that we made the right decision to work with your team. Afterward, staging was actually a pleasant process and of course the result spoke for itself. We sold the house in a week – what a relief. Thank you and your team. 

Regards, 

Yuejian & Yan

Hi Joan,

My feedback is following:

Market Evaluation:

It was quite accurate.

Staging:

The staging was quite good!

Marketing and Photography:

This is the best from your team. We received the tons of showing from everywhere, it proved the marketing and advertising is working very well.

Negotiations and Closing Services:

This is good too. You have a good approach. It proved you have very strong skills and confidence in your own appraisal. An amazing job!

Thank you again for you help. Somebody told me, if Joan smith can’t sell your Kanata house, can anyone? We doubt it!

Thank Joan and your team. You are the best.

Best regards and best wishes,

James & Yong

Hello Victoria,

Sean and I are very pleased with the service we received while in Ottawa.  You were always there for us no matter how late it was, gave us your honest opinion about the properties and were very knowledgeable about the area.  You made a somewhat stressful week a little easier.  Thank you!

We would have no hesitation in using your services if ever we need to sell again and would definitely recommend you to anyone needing an agent.

Claudie & Sean

Hi Joan,

Thank you for all the excellent work and the dedication of your team! We are really impressed by the quality of your help in this very important step of our life.

Hamoud

Hello,

We are very pleased with the service we received from Luc and Victoria with regards to purchasing our home.  Even though we are moving out of town they were willing to see any house we wished in a timely manner.  Appointments to see houses were often done in batches and set up very well so we had lots of time to look at every house to make the right decision.  The feedback we received on each house was very valuable and helped us decide which house to buy without ever feeling pressured to do so.  We feel the purchase price agreed upon for our new home is excellent thanks to the negotiating done with the sellers agents.  The overall experience in purchasing a home was excellent and wouldn’t hesitate to do business with Joan Smith Realty if we were to move back to Ottawa in the future.

Troy & Manon

Hello Joan,

Our feedback on our overall experience –

It has been good! Victoria has been very patient with us and that is an important requirement for us. She picked up on our requirements very fast and then started focusing on properties very close to those requirements. We have been picky in our search for the right property and have been searching for last 2 years now! In the process, we went thru two agents. They were not bad but we felt they were just processing us like fodder! We do understand it is a business but it is important on how one goes conducting it! Some agents make a customer feel pressured in making a purchase fast or they don’t show an inclination to spend some time unless there is a very good chance of a sale. We never felt this way with Victoria! In fact, the first time we met her, we knew we wanted her to represent us! We did not have this kind of gut feeling with any other agent in a long time!

For negotiations and closing, nothing stands out that would have left us with a bad taste! We would willingly forward your names to anyone asking for a references.

Again, a most pleasant experience dealing with Victoria and yes, we will keep in touch! We request you continue conducting your business the way we experienced it and wish you all the success you deserve!

Regards,

Farhad & Caroline

We are very pleased with the services we received from the Joan Smith Real Estate Family.

Our house sold faster and for more than we thought it would due to excellent market evaluation and negotiations.  The pictures that Luc took made our house look amazing, so much so, we could hardly believe the pictures were indeed of our house.  Victoria did a wonderful job working with the buyer’s agent to ensure that we got top dollar and that the conditions were in our favour.  Victoria and Luc have been helping us look for our new home as well.  They have demonstrated a great deal of knowledge and patience and we feel like they want us to find the perfect home regardless how long it takes.

 Our experience working with the Joan Smith Real Estate Family has been a wonderful one and we will recommend them to friends and family looking to buy or sell a home.

Thank you,

Troy & Manon

Hi Joan,

I just wanted to say that both Thomas and I thoroughly enjoyed working with you and your team. You were all extremely helpful and very nice! 

Thank you and kind regards,

Deanna & Thomas

Our home search efforts spanned about ten months from start to finish. We found the computer searches that came automatically to our home e-mail quite helpful. These searches enabled us to eliminate houses that did not appeal and focus on houses we liked best. Also, Victoria recommended and helped us revise our search criteria when we did not find what we wanted.

Victoria was always professional and prompt in response to our requests for showings and never pushed us towards any particular house. Rather, she allowed us to form our own impressions and discuss the pros and cons.

 During negotiations Victoria was aware of our concerns and answered our questions by drawing upon the many years of experience within their real estate team.

 We enjoyed working with you and thank you for your positive attitude during the times we were discouraged. We are looking forward to moving to our new home in a few weeks!

Thanks too for the lovely print of Pinhey’s Point-we had it framed and are looking forward to finding the right spot to hang it in our new home!

Regards,

Dawn & Jim

Hello Luc,

This note is so very late being sent to you, but does not diminish our thanks to you and your team for the professional and respectful way we were treated during out home-selling experience. It is always such a stressful time, but your attention to our needs was very much appreciated. Of course, selling the condo in four days was an added bonus!

Thank you for the lovely print. We look forward to hanging it in our new home. We won’t hesitate to recommend your services to anyone in need of a realtor.

“You are simply wonderful”

Sincerely,

Andrew & Mary

Joan,

Thank you for helping us sell our house. We appreciate the professionalism you, Luc, and your team have shown throughout the process.

You have been very honest and effective in your work. We appreciated your help very much especially because our situation was exceptionally difficult and stressful.

We really liked working with you and will recommend you and your team to other people.

Also, we think your website (including pictures, info and presentation) is much better than other agents.

Thank you again for your service,

Barbara & Dariusz

Many thanks to Joan Smith team for the hard work!

Thank you very much,

Sam & Olam

Dear Joan & Team,

We wanted to thank you for making the process of selling our house informative, easy, and stress free!  We truly appreciated the professionalism, knowledge, and guidance you provided throughout the entire process (albeit a rather short one in our case!). 

We were very pleased with the marketing evaluation performed on our home – the thorough research and detailed assessment of the current value of our home was fact-based and provided us with the tools we needed to make an informed decision regarding the sale price of our property.  The staging and photography was top notch – our house looked spacious and inviting and the gallery of photos were diverse, professionally captured, and showcased all the important features of the home.  The marketing strategy was multi-faceted and led to the very quick sale of our home!  The negotiations and closing services were handled efficiently and we never felt pressured into accepting conditions or a deal we weren’t completely comfortable with.     

We were grateful to have worked with a proven, professional agent on the sale of our home and we won’t hesitate to recommend your services to anyone we know buying or selling a home!

Sincerely,
Brianne & Nicholas

Thank you Joan,

Market evaluation – Joan and her team provided us with a home evaluation that involved comparing similar properties in our area, making adjustments for the differences among them, tracking market movement and taking stock of present inventory.  We were very pleased with this approach as it clearly showed us the range of value of our home and what sale price would be best for us.   Joan took the time to answer all of our questions, providing us with an educated opinion on all matters concerning the sale of our home.  

Marketing and photography – Photo quality astonished us, we were amazed at how wonderful our home presented.  Joan and her team also provided a wonderful descriptive ad of our home and neighborhood.  We were pleased with the number of showings and it was helpful to receive the feedback of potential buyers’ stating their overall impression and opinion of our home.  

Negotiations and closing services – Available and communicated well to us the next steps, her experience guided us through this process.

Thanks again,

Farid & Ruth

Dear Joan and Team,

We would like to thank you for making the process of buying our dream home and selling our current home incredibly stress free!

We were only casually looking for a new home in the country when we walked into an open house and fell in love.  We were at a loss on how to proceed as there was already a first refusal on the property, and we expected the negotiations to be complex.  Working with Victoria made the process extremely simple for us and everything worked out for us in the best possible way. Victoria really understood the perspective of the seller, which helped us be prepared for their responses and allowed us to make our offer as attractive as possible.  The team was also very accommodating to us in getting the legwork done on the sale of our house in as little time as possible, even before we had a firm offer on the house we wanted to purchase!

We met with Joan and Victoria about the market evaluation of our property, and we felt that it allowed us to list our house in an advantageous position.  The staging that was done for the marketing and photography was tasteful and really showed our house and furniture off to the best advantage.

We sold our house in record time and with a great result.  We are extremely pleased with the services offered to us by Joan and her team.

Kathryn & Aaron 

Thank you so much for everything Luc. It was a real pleasure doing business with you and I would have no hesitation in recommending you and the Joan Smith services to others.
Sincerely,
Mary & Andrew

Hi Joan,

We were so impressed with the service Joan and her team provided in selling our house.  She went beyond our expectations, taking care of every detail, allowing us to enjoy a stress free sale.  From the start Joan was very thorough in her market assessment to find the best selling price for our home.  The house was empty at the time and Joan did a wonderful job of staging it for pictures and showings.  The marketing of our property was extraordinary, starting with the professional MLS listing and continuing with weekly ads in major newsprints, an open house and use of the latest technologies and social media.  Feedback on showings was prompt and we received regular updates on the progress of the sale.  We felt so confident in Joan representing us for all the negotiations in the closing of our sale which went so smoothly.  We would highly recommend Joan for anyone’s real estate needs.

Sincerely,
Colin & Dana

Dear Joan and Family Team,

With special thanks to all of you.

To know you is to know people who are kind, considerate and thoughtful. To know you is to be grateful for the special things you do.

For everything you’ve done… for being the special people you are… thank you so very much.

I felt very safe in your hands.

Thanks again for your care and kindness.

Your friend,

Gloria

Hello Joan and Team,

As requested, here’s some feedback for you – and you can most definately share it on your website.

Market Evaluation

Prepared good comparative data of houses sold in the neighbourhood.
Completed a very good analysis and evaluation of the property.
We appreciated being provided the range of low and high end on which to base our listing price for the house.
 

Staging

Offered excellent suggestions to make the house look more attractive to potential buyers.
Took into consideration that we still had to live here, while trying to trim down the ‘clutter’ to make it more appealing.
Really appreciated the physical help to re-arrange furniture, etc. for staging.
 

Marketing and Photography

Good marketing in various news media.
Open House was handled in a professional manner.
Photography was very professionally done; enhanced the appearance of the home.
Presentation of photos on the flyers was very good and attractive.
Photo gallery was excellent.
 

Negotiations and closing

Handled in a timely and professional manner.
Appreciated that we were not pressured into accepting a low price.
Very much appreciated the reassurance that I was signing back the offer realistically.
 

Summary

The services of Mrs. Joan Smith & her team were par excellence, from the initial consultation to the completion of sale! Joan and every member of her team were helpful at every stage of the process leading up to the offer and subsequent finalization of paperwork. We would highly recommend their services to friends and family.

Thank you to Joan, Victoria and Luc.

Regards,

Rajni

Hi Joan,

First, I would like to thanks Joan Smith team for their hard work on market evaluation, staging, marketing and photography, showing, and getting feed back from clients.  Specially and most importantly is bringing a client to the closing state of selling our house in the slow market situation.

At first, when we have a conditional offer of selling the buyer house, we were nervous since the pressure was too much on our shoulder.  But at the end, it turned out great and I think the buyer is also happy.  This is a smart approach.  Thanks Joan and Victoria for your experiences and creative solution!  You make us feel easier and less pressure in the negotiation and closing services.  Without you, we don’t know how to handle them properly.

Big thanks and felicitations for your excellent jobs!  

I definitely will refer you to my friends.

Regards,

Dieu-Ai & Triet

Hello Joan,  

We would like to thank you and your team in particular Luc for your efforts and wish to commend you and your team for your friendly and always helpful manner.  

This was a second time we had a pleasure to work with you and the team. Your judgment and recommendations were excellent to get our property rented.

We would recommend you and your team to anyone in getting a good result. Again thank you for your help.

Best regards,  

Afshan & Azine

Good afternoon,
Overall, we had a wonderful experience working with Joan and her team. We were provided excellent, professional service that made us feel comfortable throughout the process. The team really understood our needs and worked with us to ensure that we were well supported during all aspects of the sale.
Market evaluation – The detailed analysis that was put into the market assessment was second to none. The team conducted a thorough evaluation of previous sales in the area, undertook a detailed analysis and the various components of the properties and compared and contrasted our assets to the others. The end result was a range that was both acceptable and supportable. The detailed analysis was fact-based and provided a good starting point from which we set the price of our home. 
Staging, marketing and photography – The ideas that Joan and Luc had for the photos were excellent. It really showcased the attributes of the house and emphasized the beauty of the individual rooms while at the same time capturing the essence of the overall theme of the house. In this light, the staging and photos were first rate and we will keep the photos as good memories and the good times we had in this house. The marketing techniques really worked. 
Negotiations and closing – Again, Joan and her team made us feel comfortable throughout the process. The fact that the price was based on a rigorous analysis led us to go into the negotiations with a solid foundation of what our house was worth. This allowed for a solid basis from which negotiations could take place. Joan takes a very strategic approach to her work and in our case, really was committed to seeking the best value attainable for our beautiful home.
Thank you once again for the outstanding support that you and your team provided. It was much appreciated and we are grateful that we got to work, once again, with your great team.
Chris & Michelle

Hello Joan,

Thank You for all your hard work with our property. 

Your advertising of the house was very attractive and professional and the leasing process has gone very smoothly.

Thank you again and we hope to work with you in the future,

Sahar & Abdul

Hi Joan,

I was very happy with the service provided by you and your team during the marketing and sale of my house. The house sold much quicker than I expected and all transactions went well.

Thank-you,

Tony

Hi Joan, and Team:

Once again, thank you and your entire team for assisting us sell our home.

Here is our feedback:

MARKET EVALUATION:  Very appropriate. Excellent market research. High sensitivity to client’s perceptions, and good interactions during the process.

MARKETING & PHOTOGRAPHY:  Excellent. Marketing and photography left nothing to chance – attention to details was impressive. Staging done very well – special thanks to Joan and Luc.

NEGOTIATION & CLOSING SERVICES:  Highest calibre of professionalism demonstrated throughout the entire process. Special congratulations to Joan. Excellent client support services during showings. Special thanks to Victoria and your front desk and booking desk personnel were always polite and prompt. We also saw Stew attending to the sign…thank you.

Thank you very much also for the CD-ROM, which will help us retain memories of our home and some of the best years of our lives in Kanata, and for the beautiful print of Pinhey’s Point by Ben Babelowsky – both the site and the artist being a favourite of ours for many years!

And our best personal regards for good health and continued success,

Mona & Jom

To Joan and your team,
We can’t thank you enough for your diligence, professionalism and overall dedication in helping us sell our home.  

Your advice and guidance throughout the entire process were instrumental in having us achieve our goal of a timely sale.

Your market savvy coupled with your attention to detail were much appreciated and convinced us that we had made the right decision and best choice when it came to selecting a realtor.
Best regards,
Gary & Carole  

Hello Joan,
Thanks so much for your help selling our home.
Sia and I have nothing but excellent things to say about our experience with your services as well as the rest of your team.  

The team was extremely responsive, were timely in all communications and very professional. The market evaluation was perfect. You were able to effectively evaluate our home vis-a-vis other homes in our area and priced it accordingly –  as was evident in the timely sale. The photography was fantastic – our home was carefully staged and the photos really enhanced the positive attributes of our home. Your calm demeanour and your ability to really explain the details of each offer in layman terms allowed for any easy negotiation and closing.
All in all we could not be any happier with the services you provided.
Thanks to you and your team,

Domenico & Sia

Hi Joan,  

I was very impressed with your services, and would highly recommend you to family and friends.

I appreciate your honest and straightforward approach, but mostly we were not given any false expectations.  

The market evaluation was thorough and accurate, as reflected in the purchase price for the sale. I was extremely impressed with the staging of our house. I truly believe the staging had a significant impact on the appeal of our home. You were diligent with the marketing of our house and we had a steady flow of viewings. I also appreciated we didn’t have to have an open house every weekend. The photographs taken of the house showed it at its best.  

The negotiations and closing were handled in a professional manner and we were advised but not pressured into how to respond. I like your easy going and informative style.   On an overall scale, this was a ten out of ten service.

Thank you Joan and your team for quickly and efficiently selling our home.  

I will definitely use your services in the future.

Elizabeth

Good morning Joan;

Market evaluation: OUTSTANDING!

Staging: TOTALLY PAINLESS!

Marketing & Photography: INCREDIBLE!

Negotiating & Closing Services: Surprisingly simple!

We were very happy with you and your team.

Thank you so much!

Paul & Jackie

Hi Joan,

We are impressed by your attention to details, your patience and prompt response to any concern we’ve had. We also appreciated how you followed up with potential buyer like actively getting their feedback after each showing. Joan even visited the home twice while the home inspection was ongoing.  All of these made our home sold earliest on a street where there were 5 homes for sale at the same time.

Thanks again,

Yifan & Ying

Hi Joan,

  The transaction for the sale of my condo was completed yesterday and I am quite happy with the services of your team.  I found the publicity package very attractive and the market evaluation was very helpful.  I would not hesitate to recommend your team or to contact you if, some day, I get back in the market.  
Nicole

Dear Joan, Stew, Victoria and Luc,

Marilynn and I would like to take this opportunity to say a very special “thank you” for your invaluable assistance in selling our Kanata home.

When it came to select an agent, the decision was simple: go with a proven team. That choice proved to be fortuitous. The Joan Smith Real Estate Family responded quickly to our request for an evaluation, provided invaluable recommendations on quick and simple upgrades to undertake, did an exceptional job of staging our home, then laid out and executed an aggressive marketing strategy. Because of this, we were able to overcome the two-fold challenges of the buyer’s marketplace and our property’s proximity to a busy street. We received a fair market price for our property and it sold within a reasonable timeframe.

We therefore proudly recommend Joan Smith Real Estate Family to anyone wishing to successfully market their property.

Again, thank you for your professional and approachable service.

Yours very truly,

Marty & Marilynn

Hi Joan,

Thank you for your effort and care. As a feedback, I would say ” other agents were not able to do such a fascinating evaluation of my home, the photography job on my home was outstanding, negotiating the price was a piece of cake after Mrs.Joan Smith family were able to show our house extremely well which what we got as a consistent feedback from the buyer agents. Our house is sold in 2 weeks with a reasonable value in a market with shy buyers. Mrs Joan Smith family, you are #1 in Kanata indeed.

Thank you”

Ramez & Mira

Hello Stew,  

Thanks again for the personal service given by you, and your colleagues on the purchase of our home. Given the time line that I was on, and being from Winnipeg, I appreciated the close communications in providing home searches in order to find the type of property my wife and I were interested in finding.  The negotiations and closing services were first-rate.  I would not hesitate to endorse you and your team as finding our dream home and closing a deal in five days was a bonus.  

Thanks again,  

Linda & Gerry

Hello Joan,

I am quite happy that the sale is completed and thank you and your team for all the hard work that made it happen.

Nicole

Joan and Team!
We would like to thank you very much for the Top-Notch service you provide us throughout the entire sales process. From the Outstanding Market Evaluation Package, Great Staging Advice, Fantastic Photography, Superb Customer Support, to the Great Negotiating Skill you provided for us with the new owners, we both can not thank you enough. It was an absolute pleasure to have you as our sales team. The added benefit of having a licensed appraiser made us also feel like we were getting a better bang for our buck also. Additionally, it was another benefit that you were so well versed in Military moves, in particular how prompt you were at providing our Brookfield Consultant with all the required documents at the right time, and prepared perfectly. We understand now how you have remained within the top 1% in Canada, because you earn it.
Please pass on our many thanks to Your Team, they truly are second to none.
Ian & Linda

Hi Joan,
I can honestly say, that from the moment we meet with you and Luc, there was an air of professionalism that carried through the entire process right through to the sale of our home.  It sold in an outstandingly short time given that it was an estate home and with little headache.  

It was a pleasure to work with you and your team and we look forward to it in the future.
You guys did a great job, thanks again!
Josh & Amanda

Hi Joan,  

Thanks so much to you and your team for your impressive job selling our home so quickly! I will certainly be recommending you to my family, friends and colleagues should they be looking for a realtor in Ottawa.

Best regards,  

Jane & Mitch

Hi Joan,  

We’d like to extend our thanks to you, Luc, Victoria, and Stewart for helping us selling our house. Your incredible knowledge in our community makes the process easy. One detail that I still vividly remember is that when you set up time for the second visit, you specially suggested coming by during the daytime since your first visit was in the evening so you can fully look into the details of our house. You took time to listen our needs, give your suggestion, and was patient dealing with the sale-pending situation. You also did fabulous work on the feature sheet and the pictures.

We are really grateful for your extraordinary efforts and impressive professionalism in selling our house and do appreciate your warm can-do work style. 

Thanks a lot!

Yu & Chunlong

Mrs. Joan Smith and team,

I want to thank you for the professional way I was treated from beginning to end. I was very happy to have an experienced professional leading the way. Thanks very much for your attention to detail and personal attention given.

Jacqueline

Hi Joan,

We want to take this opportunity to thank Joan Smith and her staff for the extraordinary service they offered us in selling our home. This was the second time that Joan has been involved in the sale of one of our homes and she, along with her skilled team, once again, exceeded our expectations. Selling a home can be a stressful time; however, Joan and her team found a way to make this as enjoyable a process as possible. We could not believe what care went into every detail – the staging; the pictures; the extensive advertising; all of which added to the efficient, well-skilled, professional and friendly service we received from everyone who is part of the Joan Smith team. Thanks to this wonderful team, our home sold in 2 weeks! What a great experience! Thanks again to everyone.

Sincerely,

Georgianna & George

Hi Joan,

We chose Joan Smith, not because of her “hat”, but for the following reasons:

Extremely professional during the whole process
Punctual
Attention to details
Proof of credentials during first meeting
Proof of past performance in comparison with other agents
Support from her team, so she is free to look at the big picture and make the best move
Crystal clear explanations throughout the process
Zero pressure tactics
Extra care of the property during “showings”
Excellent negotiation skills
Ready to provide advice, yet willing to go with client’s decision
We did eventually liked her “hat” as she literary pulled a buyer out of her “hat” in one week. 

Best regards,

Val & Cathy

Joan et al:

I would like to thank Joan, her family and staff for the professional and courteous service I received during the recent sale of my home. The promotional effort was terrific, prominently placed ad’s in the local paper, well timed open houses, and very descriptive marketing on the MLS and Joan’s web site really helped turn my mid-winter house sale around quickly. Thanks folks, this level of professionalism during the stressful  “house sale” period was very much appreciated, I won’t hesitate to refer your services to friends & family going forward.

Best Regards

Stuart

Hello!

I was quite pleased with the professionalism and the commitment shown by ALL of the team members. From the first e-mail initiating the selling process right to the last congratulatory phone call, there was clear, concise communication and courtesy. Joan displayed excellent knowledge and instinct and was willing to share her experience and expertise with me. I did not feel that I was not in control or that I was being misled or misinformed.
Joan maintained her commitment throughout the entire process, with the end result being a satisfactory one for me. In contrast to the lack of professionalism, respect and communication I had experience with other agents, but Joan set my mind at ease and made it a stress-free event. I would recommend Joan and her team without hesitation! There is an obvious reason as to why her sales numbers are what they are: She is a dedicated professional and conveys the respect and courtesy to the client.

Thank you again for taking on my “challenge”.
Regards,
Laura

Thank you very much Joan for the warm welcome, and for the excellent service that we’ve received from Luc.
Luc has provided outstanding service, and communicated to us despite the difficulties with the time difference, everything was handled with real professionalism and grace.
Thanks for everything, and we are looking forward to meeting all of you in person once we arrive back home to wonderful Canada.
Cheers,
Iman

Hi Joan,

Our family was relocating to a new province in a short period of time. We relied on the expertise of Mrs. Joan Smith to assist us with a quick sale of our home. We were extremely impressed with Joan’s real-estate team; who photographed our home, helped us with staging ideas, and instituted an effective marketing plan that allowed for many viewings immediately.  We particularly enjoyed the open feedback the team relayed with viewers. Mrs. Joan Smith sold our home in less than 3 weeks!  We are very pleased with the professionalism and the results speak for themselves.

Thank you Mrs. Joan Smith!

Julie & Ryan

Hello Mrs Smith,  

Congratulations and many thanks to you  for your wonderful work!

Mother is very pleased and so are we.

Best wishes,

Maria

Hi Joan,

We appreciated you and your team’s assistance throughout the process. Your team is talented, professional and truly the experts in this field.

We are very satisfied with your service, it is absolutely A+.

Thank you and your team!

Will

Luc, Joan & Team,

Thanks so much for taking the time for our family. Your expertise and knowledge bas been very comforting and helpful.

You have made this transition very enjoyable; we truly appreciate it.

Looking forward to our life in Kanata!

Shannon & Bernie

Dear Joan,

It was a great pleasure for us to have you and your team to be our selling salesperson. Your professionalism in evaluating, staging, marketing, negotiating and closing service deeply impressed us. Your fast reacting to our questions and inquiries gave us lots of confidence in adjusting to the dynamic and challenging house market. Thank you for making our moving plan come true!

Our son always said to me, “Joan Smith is the best”. I can see he likes you a lot. 🙂

Cheers,

Ellen & Hai

Hello,

Mrs. Joan Smith and her team were excellent in guiding us through our house selling journey. Selling one’s house is never without stress, Mrs. Smith and her team made the selling process easy. The experience Joan and her team have provided us the highest degree of professionalism and prompt service that exceeded our expectations. Buying or selling with the Smith family is one complete full-service package!
Heather & Mike

Thanks Joan, Luc was sensational!! Very patient and accommodating. He really listened well and understood our needs as a family.

Bernie & Shannon

Dear Joan,

We are writing to thank you and your team for the excellent work you did in selling our home this summer.

This was the fourth occasion that we called on you and your staff for assistance in either the purchase or sale of a home (1973, 1981, 1990 & 2010).  Your performance has been commendable every time.

On this last occasion, we were very pleased with the guidance and advice you gave for the preparation and staging of the property, the efficiency and good-sense of your staff in arranging and conducting the visits of potential buyers, and the prudent options that you highlighted during the closing negotiations.  In summary, a very good job by all.

Again, thanks to all;

Sincerely,

Ron & Betty

Joan,

It was a difficult time, with the market changing suddenly from favorable to very difficult.

I appreciate your valuable advice and experience, that allowed us to understand the process, take the proper decisions and finally sell our home.

Thanks,

Lluis & Maite

Hi Joan;

After discussing with my wife your results with the sale of our home, we can state these perceptions and opinions:

1) You and your team make the selling of a home an informative, smooth, and even pleasant experience. The rapport within your team is exceptional and they are a pleasure to deal with.

2) Your support (office) staff are an important key to your success; they really work with you and care about the client, in our experience.

3) Superior communication skills throughout the process and truly valuable advice. We were truly pleased with your staging assistance, and landscaping suggestions.

4) You inspired an high level of trust and confidence in the value of our home to us, and delivered.

5) Top notch service and efficient results, with a sale in about 10 days (!). You work very hard for the customer. You have our recommendation to others.

6) We are very satisfied and we learned a lot, too.

Thank you!

Su-cheng & Kevin

Hi Joan,
Both Lucky and I would like to take this opportunity to thank you for the excellent service you and your team provided to us during the sale of our home. We are so impressed with the service you provided to us, that in the near future if and when a time comes again to sell our house, we will not look anywhere else. We truly believe your years and years of experience in real estate enables you to gauge properties and price them perfectly to generate active interest and the highest selling price possible.

Your attention to detail, staging the home for sale and your warm and friendly nature always made us feel that we were in good hands. Again thank you and your team in getting our home sold in a mere week and a half.

Regards,

Nitin & Lucky

Dear Joan,

Thank you for selling our Condo. We were impressed by the professionalism of you and your staff in all our dealings with you.

Prior to placing our Condo for sale, we were advised that you were the best agent to deal with and that advice turned out to be correct.
Many thanks again.
Sincerely,
Peter & Judy

Dear Joan,

Thank you and your team very much. We are pleased with your professional service and the results it brought to us. It was a pleasant experience. We will recommend your services to other friends and colleagues.

Best regards,

Xiaolin & Jian

Hi Joan,

We don’t have enough words to express our thanks to you for selling our house at the best price possible.Your services were efficient , smooth and every base was covered while the house was on sale, at no point we felt the anxiety that most of the sellers face. You are Professional, Approachable and have a thorough knowledge of the current Real Estate Market, indeed a rare commodity. We look forward to working with you if and when the need arises.  

Thanks a lot once again and best of luck for the future .

Sincerely,

Vinod & Lovleen

Working with Joan and her team was a very pleasant experience. They were very professional,  friendly and approachable . Selling a house can be stressful but with Joan’s help it was not. We trusted her many years of experience and followed her advice. The results exceeded our expectations! We sold our house quickly, it was effortless!

Thank you Joan!

Andréanne & Frank

Dear Victoria and Joan;

We appreciate the time and effort you spent in helping us secure our new residence in Kanata.

You made this purchase a very straight forward and pleasant experience.

You both were quite a hit with our son, too!

Kind and warm regards,

Kevin & Su Cheng

Dear Joan and Stew, 
Thank you so much for helping us find our new home.  Your professionalism and approachability made house hunting a real pleasure.  As always, we will highly recommend the “Smith Team” to all of our friends.  
With sincerest of thanks,
Jennifer & Matthew

Dear Joan and team,

Thank you for your help selling our home. We appreciated the superb photographs and write up; the professional advice re pricing and preparing our home for viewing; the support and guidance through the various stages of the process. I would certainly recommend you and your team to anyone wishing to sell their home in this city.

Suzan & David

Dear Victoria,

First of all, thank you for your help on everything. I am very lucky to have your help on house hunting.

With your help, I found the decent apartment in such a short time even though I am so new to this country. It’s really nice experience.

I will recommend you to my colleagues.

Thank you again.

Regards,

Wesley

Dear Mrs Joan Smith:

The experience of having you being our agent for the sale of our home was one that we would both look back with fond memories. Not only was the sale transacted in a timely manner of one day but we also got the price and closing date that we wanted.

Our family thank you very much for making this happy event possible and wish you every success and much happiness.

Best Regards,
Julia & Emmanuel

Hi Joan, Luc,

We enjoyed the home selling and buying experience you provided us and will be happy to recommend you to others.
Your staging and advice made our home easy to sell, and the critique and advice that Luc provided in our new home search was very valuable to deciding which home was the right fit for us. We look forward to moving into our new home.

Thanks again,
Prasanna & Krish

Hi Joan,

We were delighted at the professional, yet personal attention when selling our home with Joan. The lovely pictures of our house, the property details and the listing made us confident that our house would sell quickly. Joan’s advice regarding the sale price and offer negotiations were spot on!
Kind thanks to Joan, Stu and Luc for all their work and individual attention.
Thanks again for all your help,
Sarah & Scott

Hello Joan:  

Jean and I want to express our complete satisfaction with our choice of  the Joan Smith team as realtor to sell our home.  

Joan’s pricing research was thorough and believable; it was vindicated in the speed with which our home was sold, and in the final selling  price.  

Joan and her staff were professional,  respectful and courteous in all of our dealings with them.  

We would not hesitate to recommend Joan as a realtor.

John & Jean

Hi Joan,

It was a pleasure dealing with Mrs. Smith in the sale of my late Mothers property.

From our first meeting to discuss the sale of the property, right through to finalizing the sale Joan and her team always conducted themselves in a professional, dedicated and courteous manner.

I believe that the level of newspaper and internet advertising she provided, and the number of open houses she conducted far exceeds that of other area realtors.

I found comfort in her no pressure courteous approach and without hesitation I would recommend Joan and her sales team to anyone considering selling their home.  

Michael

Thank you very much Mrs. Smith and your team for helping us successfully sell our house. It was a really pleasant experience. You are very professional! Your great service and step-by-step advice makes the selling process a lot more easier and no more stress for us. Great job on staging, open house, negotiation… We are very pleased with the selling price. We will definitely look for your help next time when we sell our house again and will definitely recommend you to our friends.

Many thanks,

Yongkang & Wen

Good morning, Joan.

Once again, thanks for your excellent service in coordinating the sale of our home. This is the second property you have sold for us and like the first time, we were impressed with your intuition with local market conditions and never once had any doubt that the sale would be anything but timely and painless. You certainly have a fine team and it was reassuring to see how everyone worked together with the aim of selling our house.

Stephen & Kathy

Hello Mrs Smith,

We would like to thank you very much for selling our house, everything was done perfectly and with great results. We are very pleased . And we thank you so very much for everything.

Thank you again,

Percy & Margaret

Joan,

We were very pleased with our relationship with Joan and her team.  Professional advice, customized service and solid selling skills were definitely a factor in the successful sale of our home.  We would definitely work with her team again and recommend her to others.  Many agents promise results, the Joan Smith team delivers them.
Sarah & Steve

Dear Mrs. Smith,
On behalf of my mother, myself and my brother I wanted to thank you for all the extra help you provided us in the past few months with the sale and purchase of our homes. Your understanding and patience with our special circumstances were very appreciated in our scramble to get our affairs in order. A special thanks to Luc who provided some very welcome advice for a kid in way over his head. We wish you all the best and look forward to doing business with you again soon.
Thank you,
Sebastian

Joan,

This is a short response to the integrity and professional manners that you and your team brought to a more than difficult sale situation. Particularly the marketing and staging that you did to ensure that my children did not have to go through weeks and months of having people looking through their rooms.

I hope that I might use your services again.

Sincerely,

André

Hello Joan:

Thank you once again for handling the sale of our home. This was the second home you have sold for us. We were again amazed at the prompt professional service we received. Our home was sold within a month at the price we expected to receive. Watching your team in action is like watching a well coached team. Every step of the way was planned and then executed according to the plan. Please pass on our thanks to Stewart & Luc. Each one played a huge part in the sale.

Sincerely,

Jerry & Marlyn

Joan and Luc,

I want to thank you and your team for finding me the perfect home in such a short time. Every time I look at the photos, I am thrilled. I know I will be very happy moving to Ottawa from Toronto in the spring.

You seemed to understand exactly want I needed and your excellent advice guided me through the process. Things have certainly changed over the past 25 years since my husband and I last purchased a house. You made my experience very easy under what for me are difficult circumstances.

Thank you again.

Sharon

Hi Joan,
 
Thank you for all your patience and support in selling our home. I know it wouldn’t have happened as fast and smooth without you and your team expertise.
 
Again, many thank you’s.
 
Greatly Appreciated,
 
Dana

Hi Joan,

Thanks for your note and all of your help. I really appreciated everything that you did to make sure we got a sale.

Regards,

John

Dear Joan,

Thank you so much for this wonderful experience. It was such a smooth process and I really would like to thank you from the bottom of my heart for making our Holiday season so joyful. Thank you again for everything.

Warmest Regards,

Sabah

Hi Joan,

Kanata’s number one real estate agent sure lived up to her reputation! Joan Smith sold our house in record time, helping out with the staging, the inspections and all the other details involved in selling a house.

She makes it all look so easy… the sign of a truly dedicated professional who has her clients’ interest at heart.

We wholeheartedly recommend Joan Smith to look after the sale of your home.

Ben & Lise

Dear Joan, Stew and team,

On behalf of my mother and my whole family, I want to say a huge THANK YOU!

We are so appreciative of all the hard work you’ve all done for us in getting her place sold. With so many personalities involved, especially me asking so many questions and lacking in patience, we were amazed at how calmly and easily you seemed to handle both our family dynamics and the roadblocks thrown in front of our deal. We know that must have been difficult and we hope that we weren’t too much trouble.

Your professional advice and warm, personal approach helped us all through a very challenging time, and that is something we will never forget. You went above and beyond and we feel so lucky to have had you working on our behalf. We will make sure to spread the word, even more than we always have!

Thanks again so very much to all of you!

Brian

Dear Joan,

Just a short note to say “thank you” to you, Stew & Luc for all of your hard work in selling my home!

Also, I want to thank you for the Ben Babelowsky print. It’s lovely.

You are some awesome team!!

Best to you all,

Dolores

 

Hi Joan.

Caroline and I have only admiration for you and your group. We were very much impressed by your efficiency – how you proceeded throughout the sales proceedings, and also of your friendly approach to communicate with us. We can never thank you enough. We certainly will tell our friends about your group.                         

You are truly NO;1 in Kanata.                                         Regards and carry on you are certainly helping all of us in Kanata.                                                                   

Thanks again.

Paul & Caroline

Hi Joan,
 
One word… WOW!! You and your team made this experience a quick and easy one!  We expected our home to sell quickly, we never expected to sell within 4 days!  Your calm but aggressive style in showing our home and marketing it properly showed us we really made the right choice calling you.  Thanks so much and we will ensure to refer you ANY chance we get.

Thanks again and all the best !! (To you, your husband, and Luc),
 
Martin & Martina

Hi Mrs. Smith,

We are very happy with your service and your team.  Once again, address our thanks to the ladies in your office for booking all the appointments and Luc for the beautiful pictures.  And big thanks to you of course.  I am very happy and please the way you present yourself when I asked you for the estimate. You sure have tons under that ‘ Hat ‘ .

All the best to you and your team,

Simon & Lynne

Dear Joan, Luc and Stew,

Thank you all for getting our home sold and providing us with good advice. Everyone is very professional. We were always well informed about showing- times, result of each showing and status of our selling process. We were happy to have you as our agent.

Best regards,
Afshan & Mihan

Hello Joan,

Chris and I are thrilled about the house, and we can’t thank you and your team enough for the help and hard work you all put in, especially when we were all scattered across the country!
Will be in touch-
All the best,

Beth & Chris

Hi Joan,

It has been an absolute pleasure working with you and your team over the course of the selling process. From the advice provided when staging our home, to the photos and advertisements used to highlight the unique and sought-after features of our home, your team was professional, insightful and responsive. We had a challenging home to sell; however, we were confident in your team’s abilities to not only show the house appropriately, but also to keep our needs at the forefront of your minds.
Thank you for the efforts put into selling our home, the wisdom and direction you gave us and your patience in dealing with a family without prior real-estate experience. We are truly thankful for the end result, and the timing could not have been any more perfect – needless to say that our costs were minimized as a result.

Thanks again for being there for us when we needed help the most,
Michal & Asako

Hi Joan –

Just wanted to formally thank you for the wonderful job you and your team did in selling our house. It was a great experience and all aspects of your operation are so professional. We just love the photos Luc took of the house and think it it a lovely idea that you give them to your clients on a CD afterwards. Thank you also for the print – it will make a nice addition to our new home.

Our only regret was how brief our experience with you was – you sold our house so quickly! 🙂

Thanks again and we’ll be in touch should we ever find ourselves in Kanata again.

Amy & Chris

Joan & Team,

Thanks very much for your help over the last few weeks.
As a team you’ve been intuitive, efficient, friendly, effective, responsive… (I can think of many more good adjectives).
In your role you need to get inside the heads of your clients to understand what makes them tick and what it’s going to take to get a deal.
All four of you have exceeded our expectations in every way.
One neighbor (in the kindest way) referred to the Joan Smith “machine”…
I guess when you know the market as well as you do… all the pieces tend to fall into place.
Best regards & thanks again,
Ted & Dominique

Hi, Mrs. Smith:

Our experience with your service for selling our house was definitely a pleasant one. In every step of the selling process, you are extremely experienced, professional and nice. We were comfortable to put our precious house in your hand to sell. We truly appreciate your professional advice, support and standing for us during offer process. We were glad to have you to be our agent. And it really was fast sold. If we come back here in the future, you will be our first choice to be our agent to buy a house. Thank you and your team for the outstanding service you provided.

Warmest regards,

Yumei & Wenhao

Dear Joan, Stew & Luc,

Thank you all for the best possible scenario while selling our home for us.

Joan, your expertise was evident in the efficiency and advice you gave us, resulting in a sale in only 4 days.

Stew, your personal touch of the many details was much appreciated. And Luc, your talent in picture taking was there for all to see. It is so nice to have a CD of memories.

Thank you too, for the Ben Babelowsky print.

Warmest regards,

Carl & Nancy

Joan,

Thank you for your kind words, and for the beautiful Babelowsky print. We couldn’t be happier. We truly appreciate your professionalism, punctuality, preparedness, and advice throughout the total process. It is easy to see why you have been the top realtor in Kanata all these years.You and your staff provided the kind of service one only dreams of.Your combined efforts made this stressful ordeal, painless. Bravo to you all.

Thank you again.

Warmest regards,

Dave & Nicole

Good afternoon Joan –

Kathy and I would like to thank you for the very professional manner in which you handled the sale of our home. The fact that it was sold in one week is a testimony to your advice on pricing and presentation.

We would be pleased to recommend your services to any of our friends who are looking to sell or buy a home.

Please keep up the excellent work,

Kathy & Rick

Hi Joan,  

Thanks so much for all your help in selling our first house. We really appreciate your knowledge, professionalism, and services. We are very happy that you were our choice. We will certainly recommend you to our friends.

Thank you again for your efforts,

Tracy & Jun

Joan & Luc,

Our experience with your services was absolutely positive. We thought you were extremely professional in handling everything and we knew what to expect from you in every step of the way which was very important to us.


Dear Joan:

Thanks very much for your e-mail conveying your congratulations to us on the sale of our house. But for your and your team’s sustained efforts this could not have been possible. We are sincerely thankful to you and your team for your valued services and wish you all the best in your profession and personal life. Yes our experience with you has been pleasant and you can certainly take credit for your handling this transaction. Our best wishes and regards to your dear husband and son-in-law for their ongoing support and help. We feel encouraged by your assurance that we can turn to you should we find that necessary at any time.

With regards from both of us.

Truly,
Usha & Rohit

Hello Joan,

We would like to thank you and your team for the outstanding service you provided for the sale of our property.

This was the 3rd time we have used you for real estate transactions, and each time we continue to be impressed by your extensive knowledge of the housing market, your appraisal & pricing expertise, and the tremendous professional effort you and your team put forward to market the home.

We also appreciate the support and advice you provided during the offer process.  Your experience certainly helped us to review offers objectively, foresee potential issues, and deal with them appropriately.

Lastly, we would like to say just how comfortable we were knowing that the sale of our property was in your hands.  It was a pleasure working with you and your team, and we would certainly recommend your services to others.

Regards,

Janet & Bernard

 

Hi Joan,

The selling of our home was a very organized procedure: you arranged our house to look great, Luc’s photos resulted in very high quality advertisements, and open houses were well marketed with excellent turn outs. Our house was actually sold in 2 weeks! As a friend of mine said, as long as you put your house into Joan’s hands to sell, it will be sold fast!

Thank you again for your excellent services,

Ming & Ed

We can’t thank you enough, Joan. Without you, this house purchase would not have happened – you managed to get us that showing and personally delivered the offer – which is what made all the difference. We are very happy with how things turned out and realize how lucky we are. There were so many people at the open house that were disappointed to find it sold.
As I was telling Stew, you managed to sell our house in a “cold” market, and get us one in a “hot” market!
Thank you, and we’ll be in touch again,
Vanda & Andrew

Hi Mrs. Smith,

A job well done – even when we are in a buyer’s market!

Thanks again!!!

Sammy & Helene

Hi Joan,

Thank you very much for helping us rent our home.

I am looking forward to working with you in the future.

Thanks,

Shiguang & Agnes

Mrs Smith,

I was amazed at the excellent and professional services you offer to your clients and I really enjoyed talking to you and listening to your truthful advice.

I will certainly seek your help and advice in the near future and will highly recommend your business to all my friends.

Best regards,
Omar

 

Hi Joan,

Thank you very much for helping us sell our house.  It was a very pleasant experience in which we felt that you treated us not as customers but friends. Your advice, staging and negotiation are very professional.  We appreciate your service.

Best regards,
Mary & Paddison

Hello,

Thanks to your help, we were able to buy a very good house at a reasonable price.

It was a great experience for my wife and I.

Thanks again,

SooGeun

Dear Joan,

We would like to sincerely thank you for the great work you and your Royal Lepage family have done for us. We still can’t believe that you sold our house in just a few days.
With your professionalism you helped us set up our house to make it impeccable and that’s the reason we sold so quickly.
We also truly appreciated dealing with an experienced and very honest team in all aspects.
Without hesitation we would recommend you to any of our friends and neighbours.

Best regards,

Brian & Johanne

Hi Joan,

It was a pleasant experience to work with you and Luc to make the purchase go through. We really appreciate your hard work, patience and understanding. Thanks for all your effort and time to provide detailed information and good communications.

Thank you again!

Bin & Suyan

Mrs. Joan Smith,
Thank you and your team for all the work. We both are very pleased to the entire process of selling our house and we must say it sold quickly thanks to your expertise. 
Thanks again,
Hui & Wei

Hi Joan,

Thank you for your professional approach. I really appreciated your expertise and your help was both honest and skillful. I would enjoy carrying out all future business with you.

Sharareh

Mrs. Smith,

Mireille and I were very pleased with your services as an agent. You have always been very proficient in the staging of the home for sale.
Thanks very much again, and we certainly will not hesitate to contact you in the future if we move back in the area.

Michel & Mireille

Hi Joan,
 
Having tried in the past to sell a property ourselves we found that working with a realtor removed a lot of stress and was a pleasant experience.  Furthermore, your team answered our questions promptly and professionally.

Regards,

Mircea & Doris

Joan,

Both Lynn and myself were extremely impressed with the professionalism of your team. Throughout the process of prospective buyers, open houses and sale finalization, we found dealing with Joan Smith Royal LePage was organized, proficient and thoughtful. Thank you for making our sale and new purchase rewarding. Hats off to Luc, he is thoroughly professional, understanding and has the clients needs in the forefront.
Paul & Lynn

Dear Mrs. Joan Smith,

Xiaojian and I appreciate your great job. We have had great pleasure working with you. Please keep in touch, and hope that you could take a chance to go my new home to have a cup of tea.

Best wishes!

Bin & Xiaojian

Woohoo!!! Thank you Joan, you and everyone who had a hand in selling this little piece of paradise. Congratulations are in order for us all!

Linda & Dave

Hi Joan & Team,

It was a great pleasure to work with you and your team! The two weeks sell is short, but it bears great memory in our life. From the very first moment you stepped into our home for the evaluation, staging, marketing ’til the final sale – everything is excellent. Thank you for all your work! We wish you to continue to be the #1 salesperson (we are sure you will!).

Fan & Xiaolan

Hi Joan,

Our dealings with you were pleasant and a happy experience; you did your very best to sell our house but the economy stopped you from reaching your objective. When we decided to rent our house you did this in a week, handling the paperwork very professionally. Both me and my wife were very happy with the services of your family.

Thanks again,

Charles & Suzanne

 

Hi Joan,

We had originally contemplated selling our home privately, but after the changing market conditions, decided to list with an agent. The entire process was easy and stress-free as you and your team took care of everything – including the great pictures that really helped showcase our home. We believe that your experience and the expertise of your entire team was instrumental in the selling of our home quickly and for a fair price. As a testament to this, the privately listed homes on our street are still on the market, even though they have been listed longer than ours!

Thanks again,

Matthew & Salena

Hi Mrs. Smith,

Thank you for all your contributions with selling our house. Your unique, professional marketing was key in getting our house sold!

Have a great day!

Min & Hanqing

Hello Mrs. Smith,

We really cannot express our gratitude towards you. Your efforts were just outstanding and truly paid off: finally we sold our home! After having our home on the market for a very long time with other agents without any success, we were very optimistic and truly confident of succeeding when listing with you. Your caption, “Results You Can Count On,” holds 100% truth to it. Mrs. Smith, you are a true inspiration to one and all out there who dream of being successful in life; and that success just doesn’t come easy. It required a lot of perseverance, an ardent interest in what you are doing, excellent devotion and impeccable organisational skills and Mrs. Smith, you represent all that and much more! Your efforts that go into planning, organising, and marketing in selling the house are just outstanding.

Luc, Stew and yourself make a great team! Pictures taken by Luc were simply exquisite which made for a very attractive feature sheet.

Overall, it was a very good experience working with you guys. We assure you, all our future real estate deals will be through you and we will convey our positive experience to our friends and family.

All the best and thanks a lot,

Ranjan & Vinda

Dear Joan,

Thanks for your kind assistance in selling our home. Your professionalism and market knowledge was instrumental in selling our home in such a difficult market climate and both my wife and I thank you and your staff.

Best regards,

Paul & Sunhee

Dear Joan, Luc and Stew,

Thank you so much for all your help and expertise in selling our home. As you know, this was our first home that we moved into after we were married, and it has been the home that our son came into when he was born. We put a lot of care into making this house a perfect home for us and had 6 happy years here. When the time came to sell our home, we wanted to ensure that it would be listed at a fair price, and wanted our listing agent to do our home justice in the way they presented it to buyers. We wanted to work with the best, and are happy to say that your team is the only one we considered working with.

We were incredibly impressed by your level of professionalism, your attention to detail, your kindness and of course, your expert knowledge. We were happy to collaborate with you and your team and were incredibly blessed to be able to sell our home in 1 day at nearly 99% of the asking price. We have already recommended your team to our friends and neighbours and will continue to do so. It was a pleasure working with you and we’re sure that our paths will cross again in the future.

Sincerely,

David & Ella

Hello Joan,

We are certainly very glad that we listed with you and very pleased with your services. We have already recommended you to an associate at work and will gladly do so with other friends and colleagues in the future. It was a pleasure meeting with you and having you handle the sale of our home.

Many thanks,

Tejpreet & Tejinder

Hi Joan,

After four months of trying to sell on our own, we appreciated your insight and suggestions in improving our curb appeal and willingness to still increase our asking price when other opinions were to continue lowering it. You were a calming voice during a period of anxiety.
Thanks to you and your team of Stewart, Luc and your office staff for making the experience a pleasant one.
Hedra, Muthia, Nesia, Nadhirah and Ajmal

Dear Joan,

Just a note to thank you and your great team, and especially you for helping to sell our house. We were saved a whole lot of anxiety with your regular updates and as for the surprise disc! Sheer genius!

Sincere regards,

Peg & Bert

Dear Joan,

Thank you very much for your help to sell our house!!! It was definitely a pleasant experience for us to let you handle the whole process from beginning to the end. Looking back one month ago, we didn’t know what was going to happen when we decided to move and sell our house… and now we can relax and focus on the new life here in our new home. Once again thank you very much for your professional service.

Yours sincerely,

Yu, Lei & Sunny

Good morning Luc, Joan & Stewart,

I just wanted to let you know that my daughter and I are settling into our new home nicely. Thank you again for all your hard work.Your professionalism and commitment helped us get to where we are now. I will be most pleased to refer your services to others. I hope you have a wonderful summer.

Best wishes,

Joanne

My oh my… Do you guys ever stop? Luc just dropped off a CD with all the house pictures…what a super touch to the  already super service. You placed so many ads in the papers, brought trees and re-arranged some furniture all to help in the sale….of course it worked! We knew you would sell it Joan, Stew and Luc.

Our most sincere thank you’s to you guys!!

Marilyn & Barclay

Hi,

Once again Joan we want to say thank you for the excellent job you did in selling our home. With your many years of experience, you were right on the mark regarding the list price. You sold our last house and when we decided to downsize here, of course Joan Smith was our first choice once again. Thank you and your team for the most professional job.

Best regards,

Marilyn & Barclay

Hi Joan and Stew,

Our thoughts about our purchase and sale; Adrienne and I were initially thinking about various agents who are “Barrhaven experts” handle the listing and sale of our home. However, after meeting with Stew during a showing of the home we bought in Kanata, we both decided we wanted your team to work for us. We are both very glad to have made that decision. Your experience and professional handling of all the details allowed us to list and sell in about 1 week and for 101% of our list price. We are very satisfied with the service you and your team provided. We are already telling coworkers, friends and family what a great experience this was. From what could have been a very stressful time, you definitely made it much easier; and for that we thank you!

Best regards,

James & Adrienne

Hi Joan,

On behalf of my husband and myself, I would like to thank you for selling our home. I liked the way you designed the web page so that we could go on there and check out the feedback from other agents which were always updated. Also, Joan, with any questions or concerns I had, I would call your office and be able to speak with you right away, which I really appreciated.

I would definitely recommend you to anyone buying or selling in Kanata in the future.

Thanks again, it was a pleasure doing business with you.

Sofia & Shahid

Dear Joan & Luc,

Thank you for the excellent job, it means a lot to us. Just going back in time, we couldn’t believe it was our home after it was re-arranged with your decorative skills hat on (that’s apart from your realtor hat you possess). We were sure it was just a matter of time as the presentation of the home was quite awesome. That’s a bit of multi-talented Joan from the usual Joan everyone’s aware of. Still remember your words ‘Working for the top dollars’ and you really meant it.

A big thanks to Luc, the photographs of the home were very well done. A man of patience and one of the nicest to deal with, which makes you guys a very cool team.

The efficient handling during the offer process and the post sale is worth a special mention and with tons of years of experience together between you and in addition the results you provide just proves you guys are Rock’N’Roll superstars. Thank you again for helping us through the entire process.

Sandeep & Shalini

Dear Joan,

It is not by accident that you have been the No. 1 Real Estate Agent in Kanata and in the top No. 1 group Canada-wide for so many years. During the recent purchase of our home, Frank and I saw, first-hand, what it takes to become and remain No. 1. We appreciated the fact that you took a personal and realistic interest towards all of our needs, listened and acted on our concerns, anticipated the next step and made sure that we had all the information and documentation needed so we would be ready to act in a timely manner; never pressured us but presented all the relevant and complete information so that we could then make our own decision.

As well, your very supportive and knowledgeable team members ensure that the client you are dealing with is never neglected.

We had a warm and professional experience during a very stressful time. We found the house we were looking for in Beaverbrook with a very professional and caring agent. We always felt that we had a friend who was on our side.

Kanata has been fortunate to have had Joan Smith in the community for over 40 years to look after the real estate needs of its residents.

We congratulate and thank you and your team. We publicly and highly recommend you to others who need or will need real estate agent services.

Thank you, again.

Sincerely,

Frank & Rosalie

Dear Joan & Luc,

My husband and I recently purchased a home in Ottawa. Being a military family on the move can be a stressful time, as one has to make significant personal and financial decisions in a very short amount of time. Choosing the right location and home for our family was accomplished well within the required timeframe and with minimal stress thanks to the experience and advice of our agent Mrs. Joan Smith of Royal LePage.

Thanks to Joan and her “sales team” we found a home that suited all of our needs. Their knowledge of the area, parks and schools helped us narrow down the locations where we wanted to live. Their patience was much appreciated as we then viewed homes in the selected area. Thanks to their efforts, we found our dream home and now actually look forward to our upcoming move.

I would recommend Joan Smith and her sales team without hesitation to anyone looking to relocate to the Kanata area.

Many thanks Joan,

Helen & Robert

Dear Joan,

Rita and I sincerely appreciate your assistance and patience in selling our home. Your strong negotiation skills certainly helped in closing the deal. Thanks very much for being our real estate agent not only for this home but the previous one as well. Once again Rita and I would like to thank you and your staff for excellent services throughout the process.

Thanks,

Amrish

Dear Mrs. Smith and Luc,

Thank you very much for helping us to purchase our new home. This buying experience was really a pleasant one. I moved from Toronto last year and have spent quite a long time searching for a house.

The first time Luc showed us this house, we had a lot of concerns. Luc released many of our concerns with his knowledge and experience. He explained the issues very professionally and with a sense of humor. He was also very patient and never pushed us.

During negotiation, Luc and Mrs. Smith were representing both us and the sellers. They emphasized a fair deal. The professional treatment in the negotiation really made a difference. We trusted that the Mrs. Smith team knew the market, and this helped us to make a decision sooner.

During the home inspection, Luc never tried to disturb our home inspector. He helped us to ask many important questions in order for us to understand more about our new home. Overall, we are very happy with this purchase. We understand now why the Mrs. Smith team is #1 in the Kanata area. The professional service, the knowledge on the market and construction, and the trust worthy people make a huge difference.

Thank you again and we look forward to talking with you soon,

Yongbao & Aihua

Dear Joan,

After 3 months on the market with another agent, our house wasn’t moving. Once we decided to go with you as our realtor, you wasted no time in stepping in to provide much needed guidance and attention to detail in preparing our home for showing. Your experience speaks for itself and we discovered first-hand how valuable it is. Thank you so much.

Sincerely,

Collette

Hello Joan & Luc,

Selling our home through you was more than a pleasant experience. We heard from our cousin that you are #1, but with this experience, we have no doubts that you are not only #1 in Ottawa, but the best people we have ever dealt with.

Kudos to you, Joan, and Luc for getting into such details and showing so much interest in our house from our perspective.

Wherever we move to, we will always remember you guys as thorough professionals and the best realtors. I have already recommended you folks to a lot of my friends and we know who to reach out to if we decide to move back to Ottawa.

You are the best!

Karishma & Pankaj

Hello Joan,

You have no idea how helpful you have been to me and my daughter. The house is amazing and the location is even better. Thank you all for helping me find a place where I can get back on my feet again.

Anita

Dear Joan,

My wife and I would like to thank you for the great job that you did. It was a pleasurable experience for us.

Dariush & Mojdeh

Dear Joan & Luc,

It has been a pleasure working with you and Luc. With your help, I was able to get a good picture of the market in Kanata and determine the best way to move forward.

Thanks again for all of your help!

Edwin

Dear Joan,

Thank you so very much! We truly appreciate and admire your expertise and professionalism.

George

Dear Joan,

We knew we made the right choice choosing your team to sell our house but never expected to sell so quickly.

Thank you,

Alex & Luce

Thank you very much, Joan!!! We are so happy that everything worked out fine for us with the help of your firm and Stew.

Hope to continue to do business with you in the future, too.

Thanks once again,

Jayshree & Rajesh

Dear Joan,

Thank you very much to all of you for your hard work concerning the sale of our home. We were very impressed with the professionalism we observed during this experience.

Thank you again,

Janie & Kelly

Good morning,

Thank you for your hard work during the process of selling our home, it was a very speedy turnaround.

Kind regards,

Debra

Hello Mrs. Smith,

Thank you for your great due care on leasing out our rental property, and we appreciate so much that we have been provided similar care as a “sale property” is entitled.

I have also further assured myself for my right decision of inquiring help from a good professional when I don’t have the expertise myself. Through the optimum result of the rental property, we have seen how the best Royal LePage Kanata agent (you are the best of the best, Mrs. Smith) conduct the best professionalism and exercise the strategic negotiations.

We will definitely contact no one else except YOU again if we have other real estate matters in need of help in the future. Our own experience reaffirmed that the result from you is really a “RESULT WE CAN COUNT ON!” — We wish you continuous success on your sales and everything you do.

Best Regards,

Vicky & Victor

 

Good Afternoon,

Thank you for having sold the house. I want to assure you that this latest transaction has been one of the most pleasant. Once again, I thank you very much for all you and your team have done for us.

Andre

 

Hello Joan,

Thank you so much for your help & guidance. You & your team are great!

Paul & Pauline

Hello Mrs. Joan Smith,

Thanks to you and your family team for your very very hard work to sell my house!

Thanks!

Kun

Hi Joan,

Thank you again for helping me sell my house. I only wish I had listed the property with you last spring, rather than with another agent. Live and learn, I guess. Rest assured I will strongly recommend your services to anyone I know who is planning to sell or buy. I am thoroughly impressed!

Ross

Dear Mrs. Smith,

Thank you for all your help and advice with buying our first home in Canada. You have been of tremendous help for us.  In fact, with your support we don’t feel as much stress as we had been anticipating we would. 

Please also pass our thanks to Stew; he gave me some very valuable advice during home inspection.

We are currently busy with arranging the move, but above all that we are looking to settle into our wonderful new home. We already love it and cannot wait until we can start enjoying it.

Sincerely yours,

Pavel, Tatiana & Sasha

Joan,

Our warmest thanks to you and your team for your effective marketing and selling of our home. We are extremely satisfied with the assistance we received.

Thank you ,

Mark & Victoria

Joan,

It has been a pleasure in hiring your services for the sale of my home. The services provided by your team were excellent and due to your hard work the house got sold in less than a week.

Regards,

Srikanth

Joan,

Thank you very much. You and Stew and Luc have been great.

Dirk

Joan,

It was a pleasant experience and a lot less painless than we were expecting! Thank you for making our first experience selling a home a quick one.

Thanks again Joan,

Lisa

Dear Joan,

Thank you very much to you and your team for all the work you did on this sale – I know it has been a hard one and I appreciate all your efforts.

Regards,

Graham

Joan et al,

It was a great pleasure to work with you all and I so appreciated your professional approach to real estate sales. Man could those of us in business all learn tons from you!!

Thank you again for your assistance,

Linda

Joan,

Thanks for all the assistance.

Paul

Thank you Joan. Natalie and I were very pleased with the overall experience. You and your team took much of the stress out of buying our new home, and selling our existing one. Selling our house in 6 days…what can I say!

Kind Regards,

Grant & Natalie

Hi Joan,

We were extremely happy with the service you, your husband and son-in-law have provided. As a matter of fact, my husband has decided to change his real estate agent for his new house in Plaisance for Royal LePage. Your husband gave him the name of somebody he can trust and he is presently there with him.

Thank you very much, it was a nice experience.

Peter & Lindha

Joan,

We want to thank you and your team for the excellent service you provided for the sale of our home.

Marie & Robert

Thanks for all the help with selling the house. It’s all over now except the packing and moving. I found the disc waiting for me when I got home. The pictures are beautiful, it will be a nice souvenir of all the work we did here.

Thank you,
Cari & John

Thanks to you, Stew and Luc for renting our home.  Kathy and I are delighted with the outcome. I still feel great when I see that ‘Rented’ sign on our front lawn! We would certainly be glad to work with you and your team again…but hopefully not for a while.

Again, many thanks to you all,
Mike & Kathy

Thank you Joan. First class service in my estimation. Regards,

Brent

Dear Joan,

It was a bit of a whirlwind purchase experience as we drove in from Toronto for two days and managed to look at more than 15 houses in a very short time span of about 10 hours. But everything has definitely fallen into place for our move. We were thankful for your e-mail as it gives us the opportunity to express how thoroughly impressed we were with Luc. Luc was very helpful, accommodating, professional, knowledgeable… We have told him how much we appreciated all of his hard work, but we wanted to pass it on to you as well. We will definitely be recommending your services to friends and family in Ottawa.

Kind regards,
Jessica and Johnathon

Dear Mrs.Smith,

Hong and I wanted to write and thank you for the outstanding job you did on the sale of our home in Ottawa. You were an aggressive and highly competent professional. We were impressed with your knowledge of the market. Again, thanks for selling our home. I am going to recommend you to anyone I know of in search of the top realtor in the area! Sincerely,

Hong & Qiming

Hello Joan,

Thank you and Stu for all your hard work and dedication. We truly appreciate it and would be glad to provide a reference letter at any time if you so wish. Joan if I may ask one more thing of you! Is it possible to get a copy of all the pictures on the slide show put onto a cd or disk or even emailed to us. We do have pictures of our home but Stu’s are great and we would love to have them.

Joanne & Brian

Dear Joan,

It has been a pleasure working with yourself, Stewart and Luc as well as the other members of your office. Thank you very much for all your hard work.

Tim & Heather

Hello Joan,

The very reason we left our house to you and our whole family moved to Toronto was because we trusted you could do a great job. You did it!

Zhong-Yao & Lingzhi

Hi Joan,

I can say without a doubt, you and your team are the most professional that we have ever dealt with. I would recommend you and your team to anyone, in a heartbeat!

Thanks so much for all of your efforts.

Kevin

Hi Joan,

Thank you for your help. We are very happy to have you as our representative.

Hao & Qing

Hello Joan-

We want to thank you and your team for the friendly, efficient and professional approach used to list and sell our home.  Well done and thank you.  We’ll stay in touch. You can be assured that if I come across anyone in the Bank who is moving to Ottawa and needs a good real estate agent, that I’ll make the referral.

All the best to you and your family in 2007.

Brian

 

Hi Joan,

Thanks for this. We are very pleased with the house. Thanks for all your help with buying the house. The process was definitely handled very efficiently and professionally.

Kevin

Joan,

A sincere thank you to you and your team for your assistance in selling my home. From start to finish, the whole process was timely and professional. You exceed expectations!

Best Regards,

Sandy

Hi Joan,

Thank you so much for all the effort you and your husband have put into selling our house! We appreciate it very much!… Wishing you and your husband all the best in the holiday season and coming year!

Zuan & Daqing

Hello Joan and Stew,

Thank you, and yes the experience was a pleasant one; we couldn’t have worked with nicer people. Thanks for everything…

Ed & Krystyna

Hi Joan, Stew & Luc,

Your motto sums up our feelings: “Results You Can Count On”. There is no question that your family-run business is on top of it’s game. Everything from price appraisal to advertising and sharing of information was top notch and professional. Your knowledge of the real-estate business in Kanata was a major factor in selling our house after only two weeks of listing with your firm.

We certainly would recommend your services to anyone needing to purchase or sell in Kanata.

Best warmest regards,

Mark & Pat

Hi Joan,

Matt an I wanted to write a short note to thank you and Stew for your assistance with the purchase of our new home. We greatly appreciated your professional and courteous service throughout the past year…We look forward to hearing from you soon and we will certainly be recommending your services to our friends and family in the Ottawa area.

Sincerely,

Kara

Joan, Stewart and Luc,

Thank you for all that have done for us. It was a pleasure dealing with you and we appreciate all your hard work and special attention.

Best wishes to you,

Nancy, Brian, Laura and Jacob

Dear Joan and Stewart,

Thank you for your tremendous effort in selling our house. I know there were many obstacles surrounding the selling of this place. Your experience, dedication, professionalism, and integrity paid off in this difficult time.

I was very satisfied with you listing and selling our townhouse in one day, assisting with the purchase of my first single house, and as recently, selling the current house. As always I have been very satisfied with your results.

Karen

Thanks for all your hard work and help. We were most pleased with your service.

Dennis

We would like to thank you for all you, Mr. Smith and Mr. St-Hilaire have done for selling our house. Thanks to your professional team and effective strategy, we managed to resolve the biggest issue of our move the fastest.

Mohsen & Esmat

Thank you to you and your whole team for such professional and pleasant support. Not only a successful process (on both sale and purchase) but equally a pleasure dealing with such a professional team.

Margaret

I am very pleased with your professional service. No doubt you are the No 1 real estate agent in the Kanata area. I have already recommended you to my friends. I am sure they will contact you soon.

Weiya

Thank you very much for the services provided on selling our house.

Xiaopeng

Thanks Joan, in the end all went well and I’m pleased with the final price…Please pass on my appreciation to Stew and your staff for all the work they did to support this.

Bill

Once again, thank you very much for all your efforts and help in selling off our house. Your office staff were also very helpful.

Shelley & Suhit

We were very pleased with the entire process of selling our home. Everything from the CMA to the marketing to the negotiations was done in a professional manner. We would not hesitate to recommend your services to any of our friends and neighbours.

Valerie

Thank you again for all your work…You and your team were a pleasure to deal with.

Myrna & Bob

Dear Joan,

Stew, Luc and yourself were a pleasure to work with. In a very short time, you were able to generate a lot of interest for my house and got results very quickly.

Many thanks to you and your wonderful team.

Liliane

Good morning Joan.

We are very satisfied clients! The relief is incredible. We know that your skill and experience with negotiations brought about this great outcome! We appreciate Stewart’s contribution too! Thank you very much!…

We feel very fortunate to have the house sold in such a short time and for a great price….Happy first day of spring!

Lisa

Hi Joan,

Thank you so much for your great and professional help in selling our house so quickly at the price we are satisfied with.  I definitely will recommend you to my friends in the future.

Please pass our Hello and thanks to your husband and all your team, they are also great! Best Regards,

Ling and Xiang

Hi Joan,

It was certainly a pleasure doing business with you.

Vikie

Dear Joan,

I would like to thank you with all my heart for your excellent work. I would also like to thank Luc and your husband, whom I have had the pleasure of running into. I’ve already told you how much we admire you since we moved to Canada, and we will continue to admire you always. Please be assured of my highest regards.

Yuko

Hi Joan,

Thanks again for your great service selling the house.

All the best!
Xu

Joan,

Thanks, we are satisfied with the entire experience.

Ian & Theresa

Dear Mrs. Joan Smith,

Thank you so much for a great service, and it was such a good experience to do business with you, well done. We will contact you if we need anything else in the future, also we would highly recommend you to other people who need this service. Have a wonderful weekend.

Best Regards,

Ratana

Everything went pretty smoothly with the house sale, we just had to be patient since we listed late in fall during the slow period for real estate sales. Great job guys as usual.

Ian & Eveline

Mrs. Joan Smith,

Thank you very much for your help.

Regards,

Hongtu

Hi Joan,

Thank you very much for the good results, as you said in your card, it’s a good result you can trust. Yes, the experience was a good one.

Please forward my thanks to Stew, too.

Best regards,

Sheena

Hi Joan,

The whole procedure was a pleasant experience indeed.  Especially, I appreciate your prompt phone calls and emails though you must have been very busy with so many homes to deal with.  If my friends in Ottawa ask me about choosing a realtor, I would recommend you first because you are a real professional. Thanks again and take care.

Hyonyong

Thanks Joan for all the hard work you put in to sell it.

Cheers,
Amer

Joan,

Thanks very much for the commitment you showed to selling our home.  This experience has been much more pleasant than the last!  We will definitely contact your team again on the sale and purchase of our next home!

Amanda and Jason

 

Hi Joan and team,

After months of trying to sell our house through one of the ‘sell it yourself’ web services, we called Joan Smith.  Her thorough appraisal technique, immediate action on creating our listing, and excellent communication skills led to our house being sold in less than a week!  We highly recommend Joan and her team to anyone who is serious about selling their home.

John and Sue

Joan,

Thank you very much for all your hard work, you and Stew are wonderful people and I would not hesitate to recommend you to anyone in need of your services, we are going to miss you.

Gail

Congratulations to you Joan!

Thank you so much for your help and assistance on this!! Have a great one!!

Nada

Thank you so much Joan and Stu for making what can be a stressful time into a great time.

Joan, I really appreciate all your helpful advice on both the purchase of our new home in Beaverbrook and the sale of our house. With all your experience in the real estate business I felt quite at ease with the whole process and we felt we could rely on your good judgment.

Stew, I really enjoyed working with you as well and respected your knowledge on homes. Your relaxed behavior helped us remain relaxed as well. I especially enjoyed our conversations during our home inspection of our new home in Beaverbrook and appreciate you being there should we have had any questions.

Luc, it was nice to meet with you and the pictures you took on the MLS looked great. Very professional.

We’re really looking forward to our new home in Beaverbrook and I can’t be happier that we were able to sell our house in less than a week. With 2 young ones it’s nice we don’t have to spend our summer showing our house.

All of you make a great team and I’d highly recommend you to my friends if they are looking for an agent.

All the best

David and Sharon

Hello Joan,

Thanks for all the help. It was great to work with you…Wish you all the best.

Regards,

Nazafarin & Reza

Joan….
Thank you for your message. I’m sure I speak for Sylvia too when I say yes I am pleased with the handling of the negotiations for the sale of our home.  In hindsight (as always), we might have fared better had we employed your services from the beginning and there were many factors in that decision. However, none of them were to do with my assessment of what you had to offer us. Your presentation of the facts about how to position our home were welcomed and I was impressed with the completeness of the information package you provided. The speed at which things began to happen once you took over the situation was impressive and we are pleased with the outcome, especially given that we are rapidly approaching that time before Christmas when we could expect a slowdown.

So thank you for your help and you can be sure we will pass on our recommendations whenever we can. Sylvia and I both consider ourselves “pro-sumers” and we make a habit of informing potential vendors of that fact. A prosumer is someone who tells everyone they know when they get good service. And… They tell everyone they know when they get bad service! I will be happy to pass on my recommendation.

Regards.

Graham

Joan,

I want to thank you for your professional, no-nonsense approach to house-selling. It really works for me. Thank you for successfully selling out house on Knudson…it was a pleasure to work with you.

Regards,

Sylvia

Hello,

Thank you for selling our house (in Katimavik). Selling our house was quite a pleasant experience. Considering the distances (Ontario vs. Alberta), I was actually expecting the sale to be much more difficult than it actually turned out to be.

Thank you for the feature sheets, advertisements, negotiations, and answers to our many questions. Overall, thank you for handling the sale of our house.

Erika

Dear Joan,

Just a short note to thank you for the tremendous effort you put into selling my house. I had visions of it remaining unsold throughout the winter…I am most deeply grateful to you and your team and wish you the best of good fortune.

Yours Sincerely,

Peter

Joan, Stew & Luc,

Wow! You sold our home practically overnight! We appreciate the speedy sales service as well as your guidance in helping us choose a suitable new home.

Tanya & Travis

Hello Joan & Stew,
We thank you for all the extra effort and beyond the normal help you gave us. Your expertise and professional manner made a difficult sale possible without any greying of our hair or worry lines. Please thank your son-in-law for the great photos, I’m sure they made a positive addition to the sale.

Now I know why you’re the #1 sales team, thank you again and all the best in future business.

Sincerely
Ken & Elke

“Joan….
Thank you very much for the note. I want to thank you very much for the great service I got from you and your team. I can easily see why you are #1. I would highly recommend you to my friends and will undoubtedly deal with you again in the future. Thanks again.”

Peter

“Joan….
I did want to thank you for your assistance and professionalism in selling our house on Sherk Cr. We particularly appreciate the extra effort that you and Stu put in with the odd jobs that were difficult for us to manage long distance from Toronto. Thank you again and we would be glad to contact you should the need arise.

Best regards”

Jini and Anu

Hi Joan,
Thanks for taking care of selling our house on Zokol. We are pleased that everything went as well as it did. If we ever need an agent in Kanata again, we will definitely contact you! Thanks and all the best,

Martine and Chris

Hi Joan and Stew!
Sorry it has taken so long to get back to you. We’ve been busy trying to get settled and there is so much more to do out here in the country as you know!!! Thank you for all of your help in selling our place on Furlong and helping us buy this little piece of paradise. We are very happy with the move and hope you will be able to drop in for a visit whenever you are in this neck of the woods!
Sincerely

Christine

Dear Joan,
Thank you for your email. I am glad that with your help I sold my house in such a short time period at a reasonable price.

Kang

Thank you so much Joan. Of course I was happy with the service I got from you. Appreciate all your help and kindness. I will certainly recommend you to anyone who’s selling or buying in Kanata.

Cheers,
Ghanem

Dear Joan,
Now that the transaction has been completed, I want to thank you for your help in selling the house. During that period, I was able to appreciate your long experience at work, especially during those hard times we had with the previous occupant. I can say now from first hand experience, that your fame is well deserved, and that I won’t hesitate in recommending your services…..Cheers.

Antonio

Thank you Joan.
I appreciated your professionalism and personal efforts of yourself and your husband and I would by happy to recommend and use your services in the future.

Mark

Hi Stew and Joan,
Sorry it has been so long writing back. Things have been hectic around here. Ana has now moved up from Halifax and we are getting ready for our wedding in March. We really like the house and are having a great time. Thank you again for all your help!

Rodney and Ana

Dear Joan,
Thanks very much for your help on our house selling. Wish you and your family have a great Xmas and New Year!!

Fang & Wu

 


“Dear Joan,
Thank you very much for your help with selling our house in Ottawa! Yes, we are very satisfied with your handling of the negotiations and closing services. THANK YOU!..With our warmest regards and best wishes”

Jian and Jingdong

“Hello Joan,
Thank you for your e-mail. Thank you for the great service you and your staff provided us for the sale of our home. Selling was never easier! Everything went so smoothly that we didn’t even know things were happening!

We are very happy in our new home and neighbourhood, although we still have some unpacking to do. I am ecstatic that there are new malls and shopping plazas going up all around here. We will have everything just a few minutes from home.Once again, thank you very much for everything. We enjoyed meeting the famous “Joan Smith”! Sincerely”

Tina

Dear Mrs. Smith,
Thank you very much for everything you did to help us in the sale of our home. It was not an easy contract for you! It was a pleasure dealing with you and your staff. I was very impressed and I’ve told this to neighbours and friends who were wondering if you were as good as you seem to be. The weekly report is a very valuable tool.

I truly admire your energy and positive attitude. You enjoy your work and it shows! It’s so rare today to find this energy..Gee, I hope not to move soon…But if I ever do, I’ll give you a call! All the best!

Line

Hi Joan!
It’s been a pleasure getting to know you and experiencing the “Joan Smith” magic.
Thank you for your amazing work and for making this our best “real estate” experience. Sincerely,

Tina, Rejean & Nadia

Joan,
We wish to thank you for the way in which you handled our house in the sale of it. – you were so efficient.

Vivian

Hello Mrs. Smith,
I just wanted to say thanks for your continuous and successful efforts in selling my house a couple of months ago. No wonder you are number one!

Farhad

Thank you as well Joan, for helping me through the sale of a dear friends’ home. You and your team are excellent to work with, efficient, great customer service and professional. It has been my pleasure dealing with your company. Sincerely,

Lorrie

Dear Joan,
Thank you very much to help us sell our house out at the price we are very satisfied!!!
Wish you and your family all the best!!!

Jianmei & Yu

We would like to take this opportunity to thank Joan Smith for the expedient and remarkable service she provided us during the sale of our home in Kanata.

During the appraisal interview, Joan’s charming personality and dedicated professionalism established an extremely personalized relationship. After reviewing the comparison sheets and thoroughly assessing the condition and value of our home, we negotiated a fair listing price. Joan’s quick response through the MLS listing led to immediate showings of our home.

Joan’s husband and photographer Stewart, renowned for taking beautiful interior and exterior pictures arrived the following day and armed with his camera snapped off pictures thus creating a wonderfully assembled coloured feature sheet and a special “poster board”, which displayed our lovely home and prized perennial gardens. He flattered us by stating: “I usually have a limit of so many pictures per house that I can take but, your gardens were so beautiful, I doubled up”. I was extremely impressed with the fantastic display Stewart achieved and I believe the pictures were truly fitting for Home Style Magazine.

Our home sold immediately. Without pause, Joan diligently drove back and forth with the offer in hand during the late hours of the evening always going the extra mile. Again she provided accurate and prompt advise allowing us to constantly feel extremely at ease with the proceedings and comfortable under her protection, ensuring at all times that the “I’s” were dotted and the “t’s” were crossed. From start to finish, Joan not only made Tony and I feel important but above all made our home the most special house in the neighbourhood.

Tony and I would like to thank Joan’s staff at Royal LePage for their top notch service they provided, keeping us well informed at all times throughout the selling process. We will always remember the fantastic service you provided for us and will not hesitate to call upon your service in the future. Tony and I tip our hat to Joan, and the Royal LePage Staff.

Darlene and Tony

Dear Joan,
Thank you for your message. Well it certainly is a relief to have both transactions completed. We are almost settled in our new home and are finding it very comfortable.

We were pleased with the handling of the negotiations and the closing services and wanted to thank you for your thorough and professional approach in both of our real estate transactions. It was a pleasure to work with both yourself and Stew.

Sincerely,
Chris and Maureen

Hi Joan,
As you know we will be relocating to North Carolina in the states, as of today we don’t have an address yet, once we get one I will send it to you, I wanted to take this chance to thank you on behalf of my wife and myself, it was a great pleasure dealing with you. Thanks

Gihan & Mohamed

Dear Ms. McCallum,
We would like to thank Joan Smith and Stew Smith for their excellent work in selling our house. They always try very hard to take care of their client’s best interests. They help us in every aspect to make our house saleable. They are very trustworthy in doing everything. We are very impressed by their attitude and capability to serve and satisfy the customers. We really think their spirit and excellence in customer services should be highly praised and admired. Their good reputation will definitely attract more and more clients to Royal LePage. We will refer our relatives and friends to them whenever they want to sell their properties.

Yours truly,
Yisha & Yan-Fei

Joan,
We wish to thank you for the way in which you handled our house in the sale of it. – you were so efficient.

Vivian

Dear Joan,
Sorry I took so long in getting in touch with you, but here I am finally!! Thanks so much for all you did to make our house sale so easy and relaxed. Both you and Stew were great.

This has been a bit of a culture shock for me but it is nice and very quiet up here. The dogs can bark as much as they want to and it doesn’t seem to bother the deer that are in the back yard. Come up and see us sometime. All the best.

Betty and Ian

Dear Joan,
Thank you very much for helping us sell our home. I love my home at Kanata. This house is very important to me, my daughter is growing up here and my son is born here, I have a lots of nice memories here and I will miss everything I have here very much. This includes you and your husband, I am very impressed by your professional attitude and ability… thanks again and welcome to drop into my home anytime.

Best regards,
Yao

Thank you Joan it was a pleasure doing business with you and Stew and the rest of your very able team. I have already recommended some future prospects for the sale of their properties.

Jeff and Darlene

Dear Joan,
I want to thank you for the terrific job you and your team have done in selling that “challenging” home, and would like you to stay in touch. ,Sincerely,

Ross and Pauline

Joan,
Thank you so much for everything, it was nothing short of excellent dealing with Stew and yourself.If I ever decide to move back to Ottawa you can certainly count on a phone call to assist me in looking for a new home. Thanks again, Best of luck in the future.

Gerald

Thanks for your msg, Joan. Yes, all is well. I had no doubt about your ability-that’s the main reason I chose you. Thanks again.
Max

Hello Joan,
Good to hear from you and apologies for not getting back to you on your earlier email. First, our heart-felt thanks for your stellar performance on the sale of our home. Al and I both enjoyed meeting you and your hubbie – your combined efforts didn’t disappoint! I have a bet with Al that it’s only a matter of time before you two decide to pursue political office – you’d be the right folks to represent our fine community and you’d have our support.

Anyway, Al and I are very pleased with the sale of our Dartmoor home.
…If you and Mr. S. are in the neighbourhood, please drop by – I’d be happy to give you the five cent tour of the new place! Hopefully my paintings will be up and you can see some of my recent work…Keep in touch.

Your friends,
Al, Louise, Ky and Scott

Hello Joan,
I hope you had a good summer! We have settled into our new home and we are enjoying the neighborhood. …We thank you for your warm and efficient service and let’s keep in touch!

Terry

Hi Joan,
It was a pleasure to have you working for us, and we thank you for your effort.

John & Joyce

Hi Joan,

Things are getting exciting as our moving date is getting closer. Thank you for your assistance in making all this possible. Keep well.

Chantal

Dear Mrs. Joan,

We are very happy to have worked with you, and enjoyed the whole process of selling and negotiating. We were impressed with your extraordinary expertise on house buyer and selling, and admire your working spirit. We did not regret interviewing only one agent and would definitely recommend you to our friends. Results we can count on! Thanks again and keep in touch

Lihua & Jason

Hi Joan,
Thank you for selling our house it was a very pleasant experience and I must say it sold quickly thanks to your expertise. Once again thank you for selling our house and I look forward to searching for a new home. Thanks.

Anne

Dear Joan:
Many thanks to you and your staff for the very professional and excellent service provided with respect to the sale of our house. Everything, including the sale negotiations, went very smoothly and certainly met our expectations. We have recommended you very highly to some of our friends who are thinking of putting their houses up for sale.

With best regards,

Shelley & Suhit

Thank you very much for all your help and support throughout the process. Cheers.

Anju & Kishore

Dear Joan,

We were very pleased with the entire process of selling our home. Everything from the CMA to the marketing to the negotiations was done in a professional manner.

We would not hesitate to recommend your services to any of our friends and neighbours. Sincerely,

Valerie & Anthony

Hi Joan

Thank you again for all your work. Bob and I are very pleased with the outcome.

Thanks again Joan. You and your team were a pleasure to deal with.

Myrna

 

Dear Joan & Stew,

Brett and I would like to thank you for your support & kindness during the selling of our house this last year. Given your reputation and successful history as the top Kanata agent, we were pleasantly surprised to learn how remarkably warm and generous you were to work with. I suppose that means I’ve equated success to ‘tough’ but in working with you I’ve learned that it can also mean firm, warm & gentle.

Thank you for your hard work, we appreciate how easy you’ve made this process for us.

Louise & Brett